Oxmoor Hyundai

Good Experience Much better experience than at I had at another dealership (not a Hyundai). I don't want to write anymore for this survey. Three more words. Much better experience than at I had at another dealership (not a Hyundai). I don't want to write anymore for this survey. Three more words. More

Great dealership! Great experience, friendly staff. Can't wait to get back for the next vehicle! Transaction was smooth and quick - was able to get everything accompl Great experience, friendly staff. Can't wait to get back for the next vehicle! Transaction was smooth and quick - was able to get everything accomplished one afternoon following work. More

Excellent Experience & Service! As a new graduate, the staff at Oxmoor Hyundai made my first car-buying experience a great one! I will definitely be back to purchase another vehicle As a new graduate, the staff at Oxmoor Hyundai made my first car-buying experience a great one! I will definitely be back to purchase another vehicle. More

Don't worry, we'll take care of it. What a wonderful car buying experience this has been. Brad was able to work out an amazing deal for me and I'm driving out in a 2016 Elantra. I wasn't What a wonderful car buying experience this has been. Brad was able to work out an amazing deal for me and I'm driving out in a 2016 Elantra. I wasn't confident when coming here, afraid I couldn't afford anything they offer and that I was too upside down in my current car to make a deal. Brad said many times "don't worry about that, I'll take care of it." He was able to get me out of a car worth $2000 where the loan was sitting at $6900 with no problems at all. Very grateful for the help. More

Excellent service!! Kris was incredibly helpful in purchasing my new car. He was able to explain all options and explain benefits of models. Excellent warranty. Love m Kris was incredibly helpful in purchasing my new car. He was able to explain all options and explain benefits of models. Excellent warranty. Love my new Genesis! More

Be Diligent, Fair and Calm To get what you are promised. Regardless of the dealership I have learned the salesperson may show you the vehicle but will never be the closer of your deal. Just go ahead and ask Regardless of the dealership I have learned the salesperson may show you the vehicle but will never be the closer of your deal. Just go ahead and ask for the sales mgr up front. If it werent for Paul at Oxmoor Hyundai I would have left. My salesperson was condescending, knew very little about the vehicle and failed to complete the paperwork for new tags and tbe referral reward. He actually left expired tags on the vehicle after the purchase and said it was ok to do that. This salesperson no longer works there. Paul has been great to resolve all issues ASAP. Joe was another salesperson extremely knowledgable, & a super guy to work with. We call him "turtle" his nickname because he feels like family instantly. More

finding a water leak Mat Young A service representative . Kept my car to find the water leak for a week. He gave me a loaner car for my trouble. Mat called me when i Mat Young A service representative . Kept my car to find the water leak for a week. He gave me a loaner car for my trouble. Mat called me when it was fixed and I got new carpet and the problem solved. I am most satisfied of the service that was performed . Thanks Hyundai ?????????? More

Process I purchased a car from Jake Sweeny in Florence and if I were the Sweeny manager Id take a page from the oxmoor book on customer treatment and how to I purchased a car from Jake Sweeny in Florence and if I were the Sweeny manager Id take a page from the oxmoor book on customer treatment and how to create an overall experience to keep my current customer base and add to it via the referral process. I would send friends and family to oxmoor and telll then stay clear of Jake Sweeny. More

Over-The-Top customer experience!!! 100% Integrity I have never had a better car buying experience in my entire life. I had been searching for about 3 months to find a Hyundai Genesis R-Spec, and I fo I have never had a better car buying experience in my entire life. I had been searching for about 3 months to find a Hyundai Genesis R-Spec, and I found two in the area. One was at Oxmoor Hyundai and the other at Craig and Landreth in Indiana. Basically the cars were identical with only 10K miles difference on the odometer. The biggest difference was price. Oxmoor had the R-spec listed for 26K, and Landreth had theirs at 29K. With the certified warranty, price and quality of vehicle, the R-spec at Oxmoor Hyundai was clearly the right choice. I decided to go see the car, but had a bit of anxiety with dealing with any salesman in general. When I walked in the door I was greeted by Tom Tichenor. Within minutes, I realized that Tom is a straight foward, no bull%$#! kind of guy. This is the kind of person I need to be speaking with! Tom has an awesome ability in making the customer feel extremely important; without blowing smoke up their A$$. Tom was also very knowledgeable of the vehicle and was able to demonstrate each and every detail as needed. Needless to say, I am the proud owner of a 2012 Hyundai Genesis R-spec, and it is the best car I have ever purchased. Today, 1 week after my purchase, I notice that the washer fluid reservoir was leaking. I purchased the car used with a certified warranty, BUT I was still worried that I was going to have to pay to get the reservoir fixed. This is what many businesses have brought us to .....always thinking there is going to be a problem. But not at Oxmoor Hyundai. I called Tom and right away he made me feel completely comfortable in knowing that any issue with the reservoir was covered 100%. Tom transferred me to the service department, and the service department asked that I bring it in immediately...TODAY!. Unbelievable. That's not all! I drove to the dealership (my first service visit), and there is an employee at the entrance of the establishment standing in the cold (19 degrees), directing me to where I need to go. I drove around to the service department and a large garage door is opened revealing an extremely clean and neat service bay area (with white and black checkered tiles!). Oxmoor Hyundai has certainly refined the term "Customer Service". Within minutes I was done with all necessary paperwork in the service bay and was asked to go see Tom. Tom was waiting for me and already had the Loaner Car waiting out front.....running and warmed up inside.......heated seat on and warm......and the radio was tuned to the same channel that I left my R-spec on. Now that is customer service! That's not all! Within minutes I was out the door in my Loaner Car and getting ready to exit the establishment. And, the same guy (at the entrance) that initially gave instructions on how to find the service bay asks me "which way are you going, left or right?". I said "I'm turning right". He walks out onto Shelbyville Road (very busy road), and stops ALL lanes of traffic to allow me to exit safely from the establishment. Unbelievable experience at all levels of service. Tom Tichenor is the best salesman I've ever dealt with, and his skills with dealing with customers is phenominal. Excellent job to everyone! Thank you for this experience. Douglas Anderson More