Oxmoor Hyundai

Excellent service!! Kris was incredibly helpful in purchasing my new car. He was able to explain all options and explain benefits of models. Excellent warranty. Love m Kris was incredibly helpful in purchasing my new car. He was able to explain all options and explain benefits of models. Excellent warranty. Love my new Genesis! More

Be Diligent, Fair and Calm To get what you are promised. Regardless of the dealership I have learned the salesperson may show you the vehicle but will never be the closer of your deal. Just go ahead and ask Regardless of the dealership I have learned the salesperson may show you the vehicle but will never be the closer of your deal. Just go ahead and ask for the sales mgr up front. If it werent for Paul at Oxmoor Hyundai I would have left. My salesperson was condescending, knew very little about the vehicle and failed to complete the paperwork for new tags and tbe referral reward. He actually left expired tags on the vehicle after the purchase and said it was ok to do that. This salesperson no longer works there. Paul has been great to resolve all issues ASAP. Joe was another salesperson extremely knowledgable, & a super guy to work with. We call him "turtle" his nickname because he feels like family instantly. More

finding a water leak Mat Young A service representative . Kept my car to find the water leak for a week. He gave me a loaner car for my trouble. Mat called me when i Mat Young A service representative . Kept my car to find the water leak for a week. He gave me a loaner car for my trouble. Mat called me when it was fixed and I got new carpet and the problem solved. I am most satisfied of the service that was performed . Thanks Hyundai ?????????? More

Process I purchased a car from Jake Sweeny in Florence and if I were the Sweeny manager Id take a page from the oxmoor book on customer treatment and how to I purchased a car from Jake Sweeny in Florence and if I were the Sweeny manager Id take a page from the oxmoor book on customer treatment and how to create an overall experience to keep my current customer base and add to it via the referral process. I would send friends and family to oxmoor and telll then stay clear of Jake Sweeny. More

Over-The-Top customer experience!!! 100% Integrity I have never had a better car buying experience in my entire life. I had been searching for about 3 months to find a Hyundai Genesis R-Spec, and I fo I have never had a better car buying experience in my entire life. I had been searching for about 3 months to find a Hyundai Genesis R-Spec, and I found two in the area. One was at Oxmoor Hyundai and the other at Craig and Landreth in Indiana. Basically the cars were identical with only 10K miles difference on the odometer. The biggest difference was price. Oxmoor had the R-spec listed for 26K, and Landreth had theirs at 29K. With the certified warranty, price and quality of vehicle, the R-spec at Oxmoor Hyundai was clearly the right choice. I decided to go see the car, but had a bit of anxiety with dealing with any salesman in general. When I walked in the door I was greeted by Tom Tichenor. Within minutes, I realized that Tom is a straight foward, no bull%$#! kind of guy. This is the kind of person I need to be speaking with! Tom has an awesome ability in making the customer feel extremely important; without blowing smoke up their A$$. Tom was also very knowledgeable of the vehicle and was able to demonstrate each and every detail as needed. Needless to say, I am the proud owner of a 2012 Hyundai Genesis R-spec, and it is the best car I have ever purchased. Today, 1 week after my purchase, I notice that the washer fluid reservoir was leaking. I purchased the car used with a certified warranty, BUT I was still worried that I was going to have to pay to get the reservoir fixed. This is what many businesses have brought us to .....always thinking there is going to be a problem. But not at Oxmoor Hyundai. I called Tom and right away he made me feel completely comfortable in knowing that any issue with the reservoir was covered 100%. Tom transferred me to the service department, and the service department asked that I bring it in immediately...TODAY!. Unbelievable. That's not all! I drove to the dealership (my first service visit), and there is an employee at the entrance of the establishment standing in the cold (19 degrees), directing me to where I need to go. I drove around to the service department and a large garage door is opened revealing an extremely clean and neat service bay area (with white and black checkered tiles!). Oxmoor Hyundai has certainly refined the term "Customer Service". Within minutes I was done with all necessary paperwork in the service bay and was asked to go see Tom. Tom was waiting for me and already had the Loaner Car waiting out front.....running and warmed up inside.......heated seat on and warm......and the radio was tuned to the same channel that I left my R-spec on. Now that is customer service! That's not all! Within minutes I was out the door in my Loaner Car and getting ready to exit the establishment. And, the same guy (at the entrance) that initially gave instructions on how to find the service bay asks me "which way are you going, left or right?". I said "I'm turning right". He walks out onto Shelbyville Road (very busy road), and stops ALL lanes of traffic to allow me to exit safely from the establishment. Unbelievable experience at all levels of service. Tom Tichenor is the best salesman I've ever dealt with, and his skills with dealing with customers is phenominal. Excellent job to everyone! Thank you for this experience. Douglas Anderson More

Tom Tichenor made the experience painless. Excellent Customer Service from everyone I came in contact with. Tom was extremely Helpful. Some Problems with paperwork that had to be corrected the Excellent Customer Service from everyone I came in contact with. Tom was extremely Helpful. Some Problems with paperwork that had to be corrected the next day, but no big deal. More

sales Professional Tom and his sales manager Evan were very professional and knowledgeable on the Hyundai brand.We had all intentions of shopping the vehicle with area d Tom and his sales manager Evan were very professional and knowledgeable on the Hyundai brand.We had all intentions of shopping the vehicle with area dealers but changed our mind after meeting with Tom. They drove 90 miles to pick up our car on a Friday evening and had it ready the next morning for pickup. More

Don't use salesperson Kris Johnson......over charged us 4100 Went on a Sunday to look at cars, took almost 4 hours before we were able to leave. He overcharged us 4100 for the exact same car they are advertisi Went on a Sunday to look at cars, took almost 4 hours before we were able to leave. He overcharged us 4100 for the exact same car they are advertising for less. I immediately tried contacting him, which he read soon after I sent the email, but didn't get back with me for a couple days. Basically, it's your bad. I asked can we bring the car back and trade it for the exact same car that was 4100 cheaper, he said well we would have to appraise your car, basically since you drove it off the lot, it's not worth as much as you paid for it so it really wouldn't benefit you. I have called numerous times to talk to someone in the finance department only to get voice mails. I have tried numerous times to get in touch with a manager, only to get the run around on the phone. Plus, there is a 1600 charge that no one still can't tell me what it is for. If you really want a Hyundai, and if you most go to Oxmoor Hyundai, just don't use Kris Johnson. I have since seen horrible reviews for several different ones, so not sure it's even worth using that dealership at all. I have read reviews that said they screamed a people telling them to get off their lot. WTH? I guess they need customer service training or anger management. I have already lost them 2 new car buyers and they might have cheated me out of 4100, I will try my hardest to make sure they lose as many sales as I possibly can. Tom & Kita Barnes More

Very satisfied with the purchase of my new Hyundai Tucson We purchased our first Hyundai ever and are very satisfied with the help and understanding from Joe our sales person. We kind of knew what we wanted b We purchased our first Hyundai ever and are very satisfied with the help and understanding from Joe our sales person. We kind of knew what we wanted but Joe showed us all the options we could select. A week later after talking and selection of the car we wanted he had it ready for us to pick up. Joe called us after a week and wanted to check in with us how the experience with the car was. We thatnk Joe again for being a great sales person and We would recommend him and Oxmoor Hyandai to our friends and family. More

Will never buy from them again! It was a nightmare as soon as we drove off the lot. I say we, because me and my husband both leased brand new Sonata's about a week apart. They lied t It was a nightmare as soon as we drove off the lot. I say we, because me and my husband both leased brand new Sonata's about a week apart. They lied to us and said everything they could to get us to lease the cars. We both had trade ins and told them we did not have money down at the time. A couple days later they called saying I still owed the down payment for my lease and I told them they were wrong and complained to the manager. They did take care of the error and gave me some free oil changes but it didn't stop there. They specifically said Hyundai lets you get out of your lease when ever you want and just walk away. They didn't say anything about any early termination fee or penalty. My husband now gets a company car with his job and wanted to return his lease and now it is a different story. Their employees would never tell someone something like that. Well I know all my friends and family are going to believe me and I'm going to make sure everyone knows. More