Oxmoor Hyundai
Louisville, KY
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Great customer service, Salesperson was very knowledgeable and made the deal quick and easy! Danielle made me feel comfortable and was not pushy at all. I appreciated the w Salesperson was very knowledgeable and made the deal quick and easy! Danielle made me feel comfortable and was not pushy at all. I appreciated the weekend test drive to be sure I wanted it. Pricing negotiations took longer than needed, but I felt I got a good deal on the car. Detail on the vehicle was not good at all. Back window very dirty and interior wasn't even cleaned. More
Service to my Elantra I have been having intermittent problems with my car starting. When first brought in I was told that they could not diagnosis it because it wasn't doi I have been having intermittent problems with my car starting. When first brought in I was told that they could not diagnosis it because it wasn't doing it then. When it did it again 5 days later I brought it in and they kept it 5 days without even test driving it until the last day. I told them how to possibly recreate the problem and pretty sure they did not do that because when I picked up my still unfixed car it did it again the very next day. During those 5 days there I had to rent a car which they said even though my car was under warranty Hyundai would not pay for it...I was put on a run around about a loaner when in fact I was told when I bought my car that if it had to come in and stay for a extended period over 24 hours I would get a loaner...well I didn't. I was told over and over again it was out of his hands..and oh by the way my technician was Steve Orndorff. I think he could have asked someone something but didn't. He gave his number to call if my car ever did it again and he would send someone to me...well when it did happen obviously I could not get a hold of him and the only time my calls were retuned was one time out of 5 different times that I called and left messages. I was eventually told that my battery was at 51% so that was probably the problem, but not suggested to change it until the day I was leaving there with my broken car.. This was the worse experience I have ever encountered anywhere. I called today to try to get the price of replacing my battery and the lady in service quickly sent me to parts and parts quickly sent me back and then I never got an answer from service. I have now taken my car to Tire Discounters for a battery in hopes that is the only problem, which everyone that has looked at my car doubts..but since my car is under warranty I cant let anyone else really fix it. I have loved my Hyundai but is experience has led me to believe I have made a mistake in owning one. I have always owned Toyotas and I am assuming there is a reason for that. I am probably pretty sure I won't hear back from anyone there regarding this horrible experience...but I have had to put out money for a rental car, and now a battery that you all wouldn't even talk to me about today. Again HORRIBLE customer service! More
GREAT EXPERIENCE! My first time getting a car I got at Oxmoor Hyundai and it was the best choice I could have made. The customer experience was so wonderful, they went My first time getting a car I got at Oxmoor Hyundai and it was the best choice I could have made. The customer experience was so wonderful, they went out of their way to provide the best experience & help me get the car that I wanted. Donee Bartlett, Paully, & Turtle were such amazing people to work with. I will be getting my future cars here. More
Felt like I was dealing with amateurs Neither the salesman nor the sales manager could answer simple questions. I had to find the answers by googling the questions. The sales manager came Neither the salesman nor the sales manager could answer simple questions. I had to find the answers by googling the questions. The sales manager came off as a bit shady, and rarely directly answered any questions. When confronted, he just continued to answer in a circular manner and he sure did not work for my business, The salesman was friendly but because he has only been there a short time, he really was not knowledgeable about the products. I bought a car because I liked the car and not because I felt confident in the dealership. More
GREAT SALES AND SERVICE DEPT. EXPERIENCE!! Scott Bell and Joe "Turtle" Ratcliff were just awesome! They were very fair and very respectful! My wife and I have a new 2016 Elantra Value Edition w Scott Bell and Joe "Turtle" Ratcliff were just awesome! They were very fair and very respectful! My wife and I have a new 2016 Elantra Value Edition with which we are VERY happy! Concerning the service dept. experience, Chris (I don't know his last name) was TOTALLY impressive!! He was just as thorough and professional and detail oriented as I would be with my own prized possession!! I do wish that we had more employees like these three people where my wife and I work!! Thank you, Oxmoor Hyundai!! More
Pleasant experience Joe Ratcliff was awesome and made our experience leasing our second Elantra GT easy and pain free! He never rushed us and always answered all of our q Joe Ratcliff was awesome and made our experience leasing our second Elantra GT easy and pain free! He never rushed us and always answered all of our questions. We would defiantly recommend " Turtle" Joe Ratcliff and Oxmoor Hyundai. Turtle was able to find the car I wanted and had it waiting for me all clean and ready to go. I love my new Elantra! Thanks Oxmoor More
Premium experience I traded in my 2012 Equus and I would recommend this dealership to anyone. Great people and a great product. I have always had a good experience. I traded in my 2012 Equus and I would recommend this dealership to anyone. Great people and a great product. I have always had a good experience. More
Brand New Elantra Joe Ratcliff from Oxmoor Hyundai, gave me the best customer service experience I have ever received. He treats you with the utmost respect and sincer Joe Ratcliff from Oxmoor Hyundai, gave me the best customer service experience I have ever received. He treats you with the utmost respect and sincerity. He wants to help you find a car that will suit your needs and also your budget. Great deal on a brand new Elantra that has everything I could ever need and want. All of my family has Hyundai's and I will keep on recommending as long as there is an employee like Joe I can send them too! More
Santa Fe Sport Very courteous. Knew what I was looking for, and Kevin didn't waste our time looking at different vehicles. No rating for customer service or quality Very courteous. Knew what I was looking for, and Kevin didn't waste our time looking at different vehicles. No rating for customer service or quality of work because I haven't needed any service. More
Good Deal Staff was friendly and helpful in finding the vehicle I wanted. The negotiation for the price went well and I feel I got a good deal. Staff was friendly and helpful in finding the vehicle I wanted. The negotiation for the price went well and I feel I got a good deal. More