Oxmoor Hyundai

I felt like a mistake on my end was taken advantage of I think the best review is probably based on what is the gut feeling afterward when you recall the experience. Originally, I left feeling pretty good I think the best review is probably based on what is the gut feeling afterward when you recall the experience. Originally, I left feeling pretty good even though my wife pointed out that no one had offered to help walk us through all the car's capabilities, so I've spent some time reading the owner's manual trying to figure out how to use the new technology the car offered. I think what really soured the event is that afterward I realized I'd made a mistake on my end with my trade in and I felt like they took advantage of my mistake by not stepping up to tell me. I originally did not plan to trade in and while I had taken time to research the car I wanted to buy, I'd only quickly looked at the trade in value of my Camry as I'd planned to offer my car to my sister at a price below trade in value to help her. She was having difficulty coming up with the money and let me know I could go ahead with a trade in or sell the car outright if she wasn't able to come up with the money in time. I mentioned all of this to the salesman at Oxmoor Hyundai and he asked what I was selling it to her for and I told him. My wife commented at that time that the price sounded too low. Anyway, we went for a couple of test drives and to make a long story short he then offered to make the deal happen by throwing out the number I'd offered the car to my sister for. With looking at several cars, finance options and lots of numbers bouncing around my head and never intending to trade it to begin with, I got confused and forgot that this price was actually about $400 below the trade in value of the car based on Kelly Blue Book, but again, the price was to help a relative. I have to believe they knew that what I'd offered to sell the car to my sister for was below the trade in value and that just sticks with me. A partnership of trust has to be built on integrity, not 'getting one over' on the person you are working with and so I believe they should have come back and offered the fair trade in value, which is still a few thousand dollars less than they will eventually sell that Camry for. I put part of the blame on myself for getting sucked into the sale when I had full intention of going home to think it over, then coming back the following day. Now after the fact I feel embarrassed to admit to my wife that I threw away some of our money by making a mistake. But bottom line is you have to feel like you have a real partnership with the seller so after this, I won't use nor recommend any of the Oxmoor group. Rich Walker New Albany, Indiana More

My review I am very satisfied with the customer service that was received while purchasing the vehicle. Lakin worked to find the sonata that was the color I wan I am very satisfied with the customer service that was received while purchasing the vehicle. Lakin worked to find the sonata that was the color I wanted and had the options that were included. More

Dont promise a full tank of gas and then not fill it up. I was told that we would get a full tank of gas in our car especially after we just purchased a brand new vehicle from them. Once we drove off we real I was told that we would get a full tank of gas in our car especially after we just purchased a brand new vehicle from them. Once we drove off we realize that the tank had not been filled up. More

Thank you! Staff was friendly and helpful! Enjoyed the jokes while we waited! What do you call a nosy pepper? Jalapeno business!! Ha ha! Love it! Will be a retur Staff was friendly and helpful! Enjoyed the jokes while we waited! What do you call a nosy pepper? Jalapeno business!! Ha ha! Love it! Will be a returning customer! More

Sales Person of the Year (Katie Harmon) We enjoyed our experience so well we went back 4 days later and purchased a second NEW vehicle. We wanted and received the same sales person, Katie H We enjoyed our experience so well we went back 4 days later and purchased a second NEW vehicle. We wanted and received the same sales person, Katie Harmon. And the same finance person Anita. Jeff S, general manager checked on us a couple of times that we were getting proper service/help. Very good experience! BOTH TIMES!! More

Good service I felt the 2018 Elantra Value Edition lived up to it's name. It had a lot of nice features for the money. The staff was patient and knowledgeable. I felt the 2018 Elantra Value Edition lived up to it's name. It had a lot of nice features for the money. The staff was patient and knowledgeable. More

Scratched new car New car was scratched before delivery although this was buffed up before I took the vehicle. Dealership also did not have a lot of color options for m New car was scratched before delivery although this was buffed up before I took the vehicle. Dealership also did not have a lot of color options for my model. More

Beware of deception Great salesman. Sneaky finance. They will try to sneak in products, services and warranty during financing. Read everything carefully and don't pay fo Great salesman. Sneaky finance. They will try to sneak in products, services and warranty during financing. Read everything carefully and don't pay for stuff you don't want, need or didn't buy.. Jake was great but overshadowed by sourness of finance department More

Very Satisfied Customer Was not expecting to make a purchase during this 1st visit. Was not expecting to find a vehicle off the lot. Was not expecting to get such an unbeli Was not expecting to make a purchase during this 1st visit. Was not expecting to find a vehicle off the lot. Was not expecting to get such an unbelievable price - plus trade-in value. Was ABSOLUTELY not expecting to receive such laid back, no pressure, fair/honest/respectable sales approach as we encountered with TJ Gritton. Hyundai's reputation and safety rating, as well as, TJ's fair and honest character FAR EXCEEDED our expectations, making it easy for us to decide to buy that day! TJ definitely made our car buying experience enjoyable and we couldn't be happier driving our new 2017 Hyundai Santa Fe Sport. More

Excellent service. My experience at Oxmoor Hyundai was great. Katie was awesome and very patient. Very happy with my new car! Will be back for my services. My experience at Oxmoor Hyundai was great. Katie was awesome and very patient. Very happy with my new car! Will be back for my services. More