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Oxmoor Ford
Louisville, KY
423 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 423 reviews
October 25, 2011
My husband and I had a wonderful experience with your dealership - awesome customer service and very friendly staff. Mike Konrad was an excellent salesman and easily answered all of our questions. Than dealership - awesome customer service and very friendly staff. Mike Konrad was an excellent salesman and easily answered all of our questions. Thank you. Ellen Yonts and David Suetholz More
by eayont01
Employees Worked With
Mike Konrad
October 06, 2011
They care absolutely nothing about providing good customer service once they have your cash in their pocket. After a used car purchase the registration arrived, but no license plate. The title cler customer service once they have your cash in their pocket. After a used car purchase the registration arrived, but no license plate. The title clerk couldn't be bothered to pull the actual file to see if the paperwork was filled out correctly, or check to see if the plate was there. Emails were opened by others requesting that they follow-up on the issue, but ignored...never an answer. I am a member of a "Ford family" my father was a retiree, so I do show brand loyalty. It was my idea that we go to Oxmoor Ford to get my fiance's car, and we did find something he liked, BUT the lack of customer service will keep me from ever returning, and has left me keeping my mouth shut when my brother recommends Bill Collins Ford since his purchase...and since then, two sisters have also purchased from Bill Collins based on his recommendation. I will pass Bill Collins' name along whenever someone asks if I recommend a dealer, and will be going there for my next purchase, and will be sure to warn others of the issues with Oxmoor Ford. More
by sltems
Employees Worked With
multiple
October 05, 2011
John was very patient and answered any questions we had regarding our sale. I would recommend him to potential customers. I felt comfortable with his ability to answer questions or get the answer if he di regarding our sale. I would recommend him to potential customers. I felt comfortable with his ability to answer questions or get the answer if he didn't know it. More
by gja
Employees Worked With
John Graham
September 21, 2011
I have had several communications with Mike Devine and he I have had several communications with Mike Devine and he was very helpful , cordial and polite. My salesperson Jamie Fullenlove was so knowledge I have had several communications with Mike Devine and he was very helpful , cordial and polite. My salesperson Jamie Fullenlove was so knowledgeable of the vehicles and I just could not say enough about him because he was so polite and helpful. Very good experience. More
by Dick Kueber
Employees Worked With
Jamie Fullenlove, Mike Devine
August 25, 2011
My expience with Mr. Bartsch was very positive. I think I was treated fairly about the two cars I trade-in. The price of my new Lincoln MKX was also fair. was treated fairly about the two cars I trade-in. The price of my new Lincoln MKX was also fair. More
by Raskin
Employees Worked With
Donald Bartsch
August 03, 2011
Jamie was very helpful in trying to get me the car I wanted for the best deal possible, I would recommend him and this dealer to friends and family in the future. wanted for the best deal possible, I would recommend him and this dealer to friends and family in the future. More
by acspratt
Employees Worked With
Jamie Fullenlove
July 27, 2011
I found a new truck online. I was contacted by their internet sales representative who asked me to come in for an appraisal. I arrived and was met at the door by Jamie. Jamie assisted me through the who internet sales representative who asked me to come in for an appraisal. I arrived and was met at the door by Jamie. Jamie assisted me through the whole processed and helped me exceed the price I had already researched and worked at another dealership. He cut $1,000 from the best price I had found. Within an hour I had worked the deal and started the paperwork. He then had the finance guy Chad come over and introduce himself. He assured me I would be out of the dealership in 30 minutes and I was - new truck in hand. Best car buying experience I have ever had - ask for Jamie, you will not be dissappointed. More
by ostbloom
Employees Worked With
JAMIE, CHAD
July 27, 2011
The entire experience of dealing with Oxmoor Ford employees and purchasing a new vehicle was a very pleasant experience. We were met promptly by Joeseph Yearby and was shown the vehicles that we wer employees and purchasing a new vehicle was a very pleasant experience. We were met promptly by Joeseph Yearby and was shown the vehicles that we were interested in. At no time during the proceeding did I experience any type of sales pressure. Employee Paul Mahoney was very helpful in explaining the use of the SYNC system and in explaing the availability to a class to learn further information. Overall our experience was enjoyable and I would not hestitate Oxmoor to my friends and family. More
by thunder1940
Employees Worked With
Sherry Hundter. Joseph Yearby Sr., Paul Mahoney
July 18, 2011
This Was a Very Enjoyable Experience. All My Questions Were Answered Truthfully. When Ever i Needed To Contact The Dealership i Was Always Treated As If My Business With The Dealership was Greatly Appreci Were Answered Truthfully. When Ever i Needed To Contact The Dealership i Was Always Treated As If My Business With The Dealership was Greatly Appreciated. There Was Never A Moment During my Visits Were The Staff Did Not Show Professional Conduct During And After The Sale. More
by hrussell2
Employees Worked With
Sherry Hunter, Aaron Lemley
April 20, 2011
Thank you so much for all your help. It was the best car buying experience I have ever had; you truly went above and beyond to make it a great deal. The fact that you all were extremely helpful without bein buying experience I have ever had; you truly went above and beyond to make it a great deal. The fact that you all were extremely helpful without being pushy or aggressive was also a welcome addition to my experience with your dealership. I have, and will continue to recommend your dealership. More
by paulcollett
Employees Worked With
Joseph Yearby, Mark Conder
