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Oxmoor Ford

Louisville, KY

4.5
424 Reviews

100 Oxmoor Ln

Louisville, KY

40222

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Showing 424 reviews

July 08, 2012

Just brought a 2005 Ford Focus (as is) on July 6, 2012 around 7:00pm for my 18 year old daughter. Sunday July 8, 2012 my daughter was driving to work and noticed the check engine light appeared and staye More

by jmcneill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chuck L
June 11, 2012

We recently purchased our very first new car. We worked hard to educate ourselves and be informed buyers prior to our visit to the dealership. Upon driving home from the dealership, we realized that our b More

by unhappybuyer25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Missy
April 10, 2012

We received great customer service when buying our Limited Escape Hybrid from Missy Boyd at Oxmoor Ford. She was friendly and made buying the vehicle enjoyable. However, having the vehicle serviced More

by DKR
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jim McAfee
Apr 12, 2012 -

Oxmoor Ford responded

Thank you for responding. I will try to address all of your concerns as best I can. You are correct that common practice would be to charge per hour however if you had been charged per hour it would have been more than the discounted diag charge because they were asked to look at the hub bearing specifically which turned out to not be the issue and then proceeded to investigate what they felt may be causing the noise. Our service department does not have any records on the vehicle maintenance since 10k miles when you had your second free oil change (which we do offer with all new purchases) so they are recommending tire care since they had no record of regular tire maintenance and this appeared to them to be an issue. Regarding the deductible, this is not our charge but is set by the warranty company. If the part was covered under factory warranty then it would have been handled accordingly however this is covered under your extended care warranty (which comes with a $100 deductible). The only parts covered under the 8/80k factory warranty is replacing the PCM or the catalytic converter. I can understand your feeling that purchasing the vehicle here should carry more weight. Unfortunately we cannot provide free service to all customers that purchase a car here because if we did our service department would not financially survive as the majority of our service customers do purchase here. I am not sure how to make this right and wish that I could do more because I can understand your frustration. Again I am sorry that your experience was not to your complete satisfaction. Sincerely, Dawn Mouser Internet Director Oxmoor Ford Lincoln

March 28, 2012

My overall experience with oxmoor ford was pretty good. The sales person John was very friendly and helpful. It didnt go very great at first but they called me back after I left and the experience was by f More

by swin8977
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
john siva
Mar 29, 2012 -

Oxmoor Ford responded

swin8977, Thank you so much for your review and we are so happy you had a good experience. If there is anything I can do in the future please let me know and thank you for allowing us the honor of earning your business. Sincerely, Dawn Mouser Internet Director

March 27, 2012

Had a great experience so far. Friendly atmosphere ! Made you feel welcome and showed appreciation for your business .Was impressed with the overall visit and our purchase of a Ford F-150 truck. More

by Shirley A.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherry Hunter who assigned Jason ( salesman) to us
Mar 27, 2012 -

Oxmoor Ford responded

Thanks so much Shirley! We are so pleased that you had a great experience and we are here if you need anything at all in the future. Sincerely, Dawn Mouser Internet Director

February 17, 2012

My wife and I are helping a young single mother find and purchase a dependable, economical used car. She saw a 2003 Ford Focus advertised on this dealer's website for $5,995 that seemed a good fit. She went More

by MikeAnders
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Can't remember names...assigned to us by Internet sales manager
Mar 19, 2012 -

Oxmoor Ford responded

Dear Mr. Anders, My name is Dawn Mouser and I am the Internet Director here at Oxmoor Ford Lincoln. I do completely understand your concerns especially being a single mother myself and knowing how important every penny is in that situation. Our dealership, like every other dealer, does have a dealer fee. Some dealers are higher than others however this is something that we have on every vehicle sold here which we do disclose. This is not a hidden fee yet in some cases, if we have the ability, we will do whatever we can to make the total price meet the customers needs. On this particular vehicle, the 2003 Ford Focus, we have it priced at a point to where we just have nothing to make up for the dealer fee. I can assure you that if we could have worked something out on the price of the vehicle, then it would have happened. Our GM prices the vehicles based on supply, demand and anticipated turnover time so the vehicle is priced competitively for its condition and the current demand. I understand that in most situations there is some negotiation involved yet many of our vehicles are price online at the lowest price possible. This is to assist in moving the inventory more frequently as well as give the customer the best deal upfront. Again I wish that I could do more and I understand as a single mother that it is important to have a dependable vehicle at a nice price. My direct contact information is below and again I am sorry that we could not work this out for you but if there is anything I can do please contact me. Sincerely, Dawn Mouser Internet Director Oxmoor Ford Lincoln 502-413-3077 dmouser@oxmoorflm.com

December 31, 2011

I personally had a great experience working with Mike Konrad at Oxmoor Ford. Not only did I get rid of my demon car that was getting ready to eat into our bank account heavily, he sold me a great 2007 K More

by austinhutchins43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Konrad
December 31, 2011

Mike Konrad was great all around! He was so down to earth and made us feel like he really cared about our situation and helped us find the best car and give us the best deal that met our financial needs. He More

by shannon1389
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Konrad
December 14, 2011

I would definitely recommend Oxmoor Ford to others for a great car buying experience. Buying a car is usually a nerve wracking experience but not this time. EVERYONE we encountered could not have been frie More

by Bonnie Bush
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
3
December 05, 2011

Great from start to finish. I started looking on the internet for a Ford Fusion. They seemed to have the best selection of late model lower miles cars. They also were cheaper than the other dealers onl More

by scoretowin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mke Devine, John Safi