Oxmoor Ford

All about the upsell Bought a certified 2014 Ford Explorer XLT ... took it in for the first oil change and they told me i need my battery serviced and my tired balanced . Bought a certified 2014 Ford Explorer XLT ... took it in for the first oil change and they told me i need my battery serviced and my tired balanced . I had only put 1000 mile on it... next i took it in and dropped it,off for a recall. I waited all day for them to call me.. i called and asked if it was ready but when they connected the my service guy it went to voice mail... called back a few hour later and was told he went hpme for,the day and they ran out of the parts i need... but no one called me to tell me. . Customers don't matter only upsells. More

can’t believe the service I received!! So I brought my truck in with knowing my spark plugs need to be changing that was in my truck. It rain great but they were due to be changed. I get m So I brought my truck in with knowing my spark plugs need to be changing that was in my truck. It rain great but they were due to be changed. I get my truck back and it’s hesitating really bad so I scheduled a appointment and they tell me to pay for $100 diagnostic and it’s probably just your coil pack because we took them out and you need to replaced them I understood but why didn’t they say that when It was back there never once did they have a representative come to me and recommend them to be replaced because I would have done that so I ended up taking it to another place that replace the coil packs they gave me the old ones. They wher dirty so that that means they didnt even clean them properly and I do not want to use a company that does not want to recommend the right thing to do for the appropriate job! Know I have had all the coil packs replaced now it is still running exactly the same as when I left the Oxmoor ford dealership I am Extremely unsatisfied with my service there!!! I’m vary worried I have tryed to contact them no response. I trusted them with the vehicle I depend on for my family now I don’t even know if it will go since they had it! More

No Hassle and No Pressure My wife and I purchased a 2018 Ford Explorer new through Oxmoor Ford , our salesman was Steve Whittaker. The entire buying experience was excellent fr My wife and I purchased a 2018 Ford Explorer new through Oxmoor Ford , our salesman was Steve Whittaker. The entire buying experience was excellent from start to finish. Steve was extremely professional and courteous throughout the entire process. We made several visits to Oxmoor Ford making numerous test drives and asking a lot of questions. Steve was attentive, knowledgeable and very up front every step of the way. Steve never pressured us to buy and presented the pricing, taxes, license and title costs to my wife and me in writing. There were no “surprises” or hidden costs added when we signed the purchase documents with Ken Coulson. Ken made the “paperwork” part of the purchase very understandable and handled it efficiently and professionally. If you are considering a Ford or Lincoln vehicle I highly recommend Steve Whittaker at Oxmoor Ford. More

Truck Pirchase I found that Oxmoor Ford was a great place to buy a Truck. My Salesman was very knowlegeable and extremely kind. He made the experience pleasurable. I found that Oxmoor Ford was a great place to buy a Truck. My Salesman was very knowlegeable and extremely kind. He made the experience pleasurable. The insurance and finance people were also a pleasure to do business with. The team at Oxmoor Ford is well trained and efficient! More

Let’s do it again! We had a great experience with Oxmoor Ford. I certainly cannot say that for other trades we have made elsewhere. We had polite and curtious service. W We had a great experience with Oxmoor Ford. I certainly cannot say that for other trades we have made elsewhere. We had polite and curtious service. We will return as Bill Anderson and was great and treated us well He was patient with us understanding buying a new vehicle is not an everyday event. Our sales rep, Erik Apel was very phenomenal! He was understanding as well. Very patient with us and always polite. I am an aggressive driver and he showed no fear on our test drive! LOL More

Sales person worked hard to get me the best deal! I wasn't planning to purchase a new car at the time, but after speaking with Duane Cunningham and seeing what a deal he could get me, I couldn't pass I wasn't planning to purchase a new car at the time, but after speaking with Duane Cunningham and seeing what a deal he could get me, I couldn't pass it up. More

Great place to buy a car! I highly recommend Nate Swift, he was awesome to work with and went above and beyond answering all my questions and making the car buying process easi I highly recommend Nate Swift, he was awesome to work with and went above and beyond answering all my questions and making the car buying process easier. Everyone was awesome and they had exactly the car I wanted More

Car not as advertised! Called about a 2014 Escape earlier in the week to confirm it had heated seats. I was told that it did. I was traveling from Lexington and had a concer Called about a 2014 Escape earlier in the week to confirm it had heated seats. I was told that it did. I was traveling from Lexington and had a concern about it having heated seats so I wanted to make sure. Called Saturday afternoon to set up an appointment for today at 1:00pm. I was told the car would be ready. Upon arriving at the dealership the car was not ready, in fact, they had to jump the vehicle. While on test drive, I could not see because the side mirror was iced over. Also during the test drive it was discovered the vehicle DID NOT have heated seats. End of test drive! It also must be noted that their vehicles(at least this one) is advertised as being detailed. The car was very dirty. It had not been cleaned in the 2 months they have had it on the lot. They tried to sell me another car. No thanks More

Bait & Switch Internet price is a bait and switch. No asterisk indicating that pricing is only good if you finance through Ford Credit at 4X going rate . Internet price is a bait and switch. No asterisk indicating that pricing is only good if you finance through Ford Credit at 4X going rate . More

Friendly and courteous. Expedited purchase professionally. This location has been used for prior purchase, routine tire rotation, oil changes and minor repairs. Truly satisfied with atmosphere, patience and c This location has been used for prior purchase, routine tire rotation, oil changes and minor repairs. Truly satisfied with atmosphere, patience and care received. A+ More