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Oxmoor Ford
Louisville, KY
427 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 427 reviews
October 16, 2013
I was led to believe the purchase price was $16,995 but because I was set on a certain monthly payment the 'price' was reduced to $15,995. The payment wasn't where I needed It to be so I was looking again because I was set on a certain monthly payment the 'price' was reduced to $15,995. The payment wasn't where I needed It to be so I was looking again. Then miraculously they were able to get my payment down but refused to come down an additional $500. I then produced an ad from Auto Trader for that exact vehicle priced at $15,588 which they had to honor. I was alone buying a vehicle by myself for the first time in my life and feel I was trying to be taken advantage of; however, I do have a very nice vehicle. Jan Fischer More
by Janifischer
Employees Worked With
Keith Rice, Jr
October 03, 2013
A good experience. It has been years since I purchased a new car and I was dreading the it. Ryan Hayes made the whole experience pleasent, beneficial, and fast. I will shop Oxmoor FLM for my next vehicle. new car and I was dreading the it. Ryan Hayes made the whole experience pleasent, beneficial, and fast. I will shop Oxmoor FLM for my next vehicle. More
by RoyBerwick
Employees Worked With
Ryan Hayes
September 24, 2013
They were very friendly and honest. Their prices were what they said it would be. No pressure sale. Great experience! I highly recommend them for a new car or truck. what they said it would be. No pressure sale. Great experience! I highly recommend them for a new car or truck. More
by Jeffery h
Employees Worked With
John Dennis & Ciera Batarick
July 16, 2013
This dealer did our schdeduled maintenance on our new F-150 at 15,000 miles and said that our truck was out of alignment. When they were finished with the truck, the steering wheel was turned to the left F-150 at 15,000 miles and said that our truck was out of alignment. When they were finished with the truck, the steering wheel was turned to the left and the truck drove terribly. When we took it back to get it fixed they said the machine must have been off so they would fix it. The truck was never out of alignment the first time, yet they loosened the front end to get it back into alignment. When they were done the second time, the truck was "better" but still pulled to the left. We took it to a different dealer to get an alignment and they said it was the worst they had seen. In the meantime, our left tire was worn out due to the error from Oxmoor. When contacted, they said they could not help us with repairing the tires. I will never come back to this dealer again!!!!! We bought this truck brand new and when we left after the alignment at 15,000 miles it drove like a 1960s piece of junk! Stay away from their service department and management. More
by dunnadd
Employees Worked With
Jennifer, Management
July 03, 2013
Very wonderful people to work with!!! I love the 2013 ford focus gets great gas mileage. They are very appreciated n definitely recommending you all ford focus gets great gas mileage. They are very appreciated n definitely recommending you all More
by Gwen18
Employees Worked With
Jonathan
June 03, 2013
I must say we had a great experience at Oxmoor Lincoln. I bought a MKX- 2013 while I was on vacation the week of May 27. Our sales rep was Doug Dickinson he didn't pressure us at all. He is very laid back I bought a MKX- 2013 while I was on vacation the week of May 27. Our sales rep was Doug Dickinson he didn't pressure us at all. He is very laid back and so helpful. He is very on top of his job. I would refer anyone to Doug D. My only complained is this is the 2nd time I have to bring my MKX back for a repair. 1st time interior issues 2nd time I'm scheduled for June 7 for vibration in the steering wheel. Other than that a very great exprience. Loaner cars have always been available and ready for me. I would buy another car from Doug. Thanks Lorena White More
by LWsmile
Employees Worked With
Doug Dickinson
March 12, 2013
I went in to the dealer to check out specific vehicles and test drive. My sales rep. was very personable and absolutely no pressure whatsoever. When I informed him that I was not going to purchase that da and test drive. My sales rep. was very personable and absolutely no pressure whatsoever. When I informed him that I was not going to purchase that day he was fine with that. He gained my respect right then. My intention was to come back the following Monday and make the deal. I was given a very good price for my trade in so I returned the next day to make the purchase. Smooth transaction and they delivered everything they said they would. I will return and absolutely will refer anyone I can. Much thanks. More
by secatman
Employees Worked With
Sales rep John S. is outstanding. Everyone else that I interacted with are just as good. They earned my respect in a big way. Highly recommend.
March 01, 2013
We came upon a slightly used 2012 F150, and sent an online inquires about it. We spoke back and fourth for about a week with the dealer about the truck, and set a time for a test drive. Prior to drivin online inquires about it. We spoke back and fourth for about a week with the dealer about the truck, and set a time for a test drive. Prior to driving the hour drive to get tot he dealership I inquired to make sure they still had the truck, and everything was still a go. They then told me that the price they advertised to be of $20,375 was not correct, and they would not honor it. I have read a few other reviews about them not sticking to their price as well. I do not know if they are playing a "bait & hook" game or what, but they lost my business, and I will pass the information along to others as well. More
by AshRaff
Employees Worked With
Internet Sales Department
January 19, 2013
Oxmoor please keep helping and working with people like me you guys rock my visit was wonderful and God Bless you and anyone you help. Thanks!!!!!!! Hunter keep up the good work Mr. Salesman great job..... me you guys rock my visit was wonderful and God Bless you and anyone you help. Thanks!!!!!!! Hunter keep up the good work Mr. Salesman great job...... More
by DawnaCoffey
Employees Worked With
Hunter
October 09, 2012
We came in as a result of an internet car and quickly developed a great working relationship with DeShon Batts. We asked him to watch for a car coming in on trade for our daughter.....he called the very developed a great working relationship with DeShon Batts. We asked him to watch for a car coming in on trade for our daughter.....he called the very next day with information on a car that was perfect. We came right in and worked a deal to buy the car before the couple that traded it left the dealership with their purchase. DeShon deserves recognition for his efforts......WOW, sell a car before it is moved from the spot the customer parked it? Win! Win! Win! We got a good car at a fair price, the dealership had to invest nothing in it and an alert young salesman, hopefully, is rewarded for being really good at his craft. We told DeShon that if our financial situation improves, we would love to come in and let him help us buy a beautiful new F-250. We will consider doing business with you again in the future. Geoff and Cindy Wohl More
by gwohl
Employees Worked With
DeShon Batts
