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Oxmoor Ford
Louisville, KY
424 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 424 reviews
July 16, 2013
This dealer did our schdeduled maintenance on our new F-150 at 15,000 miles and said that our truck was out of alignment. When they were finished with the truck, the steering wheel was turned to the left F-150 at 15,000 miles and said that our truck was out of alignment. When they were finished with the truck, the steering wheel was turned to the left and the truck drove terribly. When we took it back to get it fixed they said the machine must have been off so they would fix it. The truck was never out of alignment the first time, yet they loosened the front end to get it back into alignment. When they were done the second time, the truck was "better" but still pulled to the left. We took it to a different dealer to get an alignment and they said it was the worst they had seen. In the meantime, our left tire was worn out due to the error from Oxmoor. When contacted, they said they could not help us with repairing the tires. I will never come back to this dealer again!!!!! We bought this truck brand new and when we left after the alignment at 15,000 miles it drove like a 1960s piece of junk! Stay away from their service department and management. More
by dunnadd
Employees Worked With
Jennifer, Management
July 03, 2013
Very wonderful people to work with!!! I love the 2013 ford focus gets great gas mileage. They are very appreciated n definitely recommending you all ford focus gets great gas mileage. They are very appreciated n definitely recommending you all More
by Gwen18
Employees Worked With
Jonathan
June 03, 2013
I must say we had a great experience at Oxmoor Lincoln. I bought a MKX- 2013 while I was on vacation the week of May 27. Our sales rep was Doug Dickinson he didn't pressure us at all. He is very laid back I bought a MKX- 2013 while I was on vacation the week of May 27. Our sales rep was Doug Dickinson he didn't pressure us at all. He is very laid back and so helpful. He is very on top of his job. I would refer anyone to Doug D. My only complained is this is the 2nd time I have to bring my MKX back for a repair. 1st time interior issues 2nd time I'm scheduled for June 7 for vibration in the steering wheel. Other than that a very great exprience. Loaner cars have always been available and ready for me. I would buy another car from Doug. Thanks Lorena White More
by LWsmile
Employees Worked With
Doug Dickinson
March 12, 2013
I went in to the dealer to check out specific vehicles and test drive. My sales rep. was very personable and absolutely no pressure whatsoever. When I informed him that I was not going to purchase that da and test drive. My sales rep. was very personable and absolutely no pressure whatsoever. When I informed him that I was not going to purchase that day he was fine with that. He gained my respect right then. My intention was to come back the following Monday and make the deal. I was given a very good price for my trade in so I returned the next day to make the purchase. Smooth transaction and they delivered everything they said they would. I will return and absolutely will refer anyone I can. Much thanks. More
by secatman
Employees Worked With
Sales rep John S. is outstanding. Everyone else that I interacted with are just as good. They earned my respect in a big way. Highly recommend.
March 01, 2013
We came upon a slightly used 2012 F150, and sent an online inquires about it. We spoke back and fourth for about a week with the dealer about the truck, and set a time for a test drive. Prior to drivin online inquires about it. We spoke back and fourth for about a week with the dealer about the truck, and set a time for a test drive. Prior to driving the hour drive to get tot he dealership I inquired to make sure they still had the truck, and everything was still a go. They then told me that the price they advertised to be of $20,375 was not correct, and they would not honor it. I have read a few other reviews about them not sticking to their price as well. I do not know if they are playing a "bait & hook" game or what, but they lost my business, and I will pass the information along to others as well. More
by AshRaff
Employees Worked With
Internet Sales Department
January 19, 2013
Oxmoor please keep helping and working with people like me you guys rock my visit was wonderful and God Bless you and anyone you help. Thanks!!!!!!! Hunter keep up the good work Mr. Salesman great job..... me you guys rock my visit was wonderful and God Bless you and anyone you help. Thanks!!!!!!! Hunter keep up the good work Mr. Salesman great job...... More
by DawnaCoffey
Employees Worked With
Hunter
October 09, 2012
We came in as a result of an internet car and quickly developed a great working relationship with DeShon Batts. We asked him to watch for a car coming in on trade for our daughter.....he called the very developed a great working relationship with DeShon Batts. We asked him to watch for a car coming in on trade for our daughter.....he called the very next day with information on a car that was perfect. We came right in and worked a deal to buy the car before the couple that traded it left the dealership with their purchase. DeShon deserves recognition for his efforts......WOW, sell a car before it is moved from the spot the customer parked it? Win! Win! Win! We got a good car at a fair price, the dealership had to invest nothing in it and an alert young salesman, hopefully, is rewarded for being really good at his craft. We told DeShon that if our financial situation improves, we would love to come in and let him help us buy a beautiful new F-250. We will consider doing business with you again in the future. Geoff and Cindy Wohl More
by gwohl
Employees Worked With
DeShon Batts
September 30, 2012
Purchase of my 2013 Ford Escape was an awesome experiance! Sales team could not have been any better! Great customer service, never had a dealership provide me with such a warm comfortable buying experiance! Sales team could not have been any better! Great customer service, never had a dealership provide me with such a warm comfortable buying experiance before... Just Awesome! More
by wendell.crow.7
Employees Worked With
Entire Sales Group
September 26, 2012
This service made me decide to buy foreign from here on out. To bad horrible service can ruin good cars. The management at this dealership does not care about customers at all. Plan on having deep pockets out. To bad horrible service can ruin good cars. The management at this dealership does not care about customers at all. Plan on having deep pockets and being treated poorly. More
by lena.j.anthony
Employees Worked With
Billy service manager/ mike gm
July 13, 2012
I took my vehicle which has less than 20k miles into the local dealership due to no audio. Bluetooth and Sync works perfectly, just no sound. I took my truck into another dealership in Central Florida prior local dealership due to no audio. Bluetooth and Sync works perfectly, just no sound. I took my truck into another dealership in Central Florida prior to bring it to Oxmoor. The central Florida dealer pulled the radio out and said it was a faulty module. Due to the ordering of part, it would take 2 days to arrive. I was informed by the central Florida dealer to take my vehicle to any other dealer and they would be able toorder the part which is under warranty. Upon arriving to Oxmoor on 7/5, met with Zach , tech pulled out radio tested speakers and after waiting 5 hours..Zach tells me, he would order the part and it's under warranty. 3 days go by and still no call or response from the service guy Zach. I called and stopped by on a cold visit, to hear Zach tell me the part is on back order and he could tell me a delivery date. Week and half goes by still no response or part. Called Zach today to get a status update, to find out the ball was dropped and has never been ordered. Also to find out the part is not covered under warranty because of a sticky residue. This made me furious!!! Not only have I been waiting a week not including the 5 hrs in the lobby upon inspection but this guy telling me a sticky residue is on the module behind the dashboard which caused the part to stop working. My question was, " why didn't the central Florida dealer say this"', " why would you tell me you're ordering the part when you never attempted", or how about ," why didn't you tell me about this so called residue on day one when you pulled out the radio"?????? After speaking with the parts manager Billy Blout who claims he say it with his own eyes yet didn't tell me the owner of car of the so called residue. This dealership is full of shit if you ask me. my concern is the locals here who take the car to this place and has been ripped off day in and day out. To confirm this is bullshit by the dealer taking it to another local dealer in Louisville the part was inspected and now ordered under warranty. Please beware of the service department. Again I say BEWARE More
by Coreyo11
Employees Worked With
Billy Blount and Zachary Hirsch
