Oxmoor Ford

Thank you. thank you for turning around a bad experience. We drove off the lot and 6 days later the car had issues and wouldn't start. I was almost in tears as w thank you for turning around a bad experience. We drove off the lot and 6 days later the car had issues and wouldn't start. I was almost in tears as we bought the car as is and were told there was nothing they could do. However, they did call us back and made things right. I will continue to do business here based on their response. More

Unhappy Ford Owner I was very satisfied with Dan Williams (sales rep) however very unsatisfied with Oxmoor with my purchase of having to pay extra money for the color of I was very satisfied with Dan Williams (sales rep) however very unsatisfied with Oxmoor with my purchase of having to pay extra money for the color of the car. More

I went to Oxmoor Ford and test drove a car advertized I went to Oxmoor Ford and test drove a car advertized online. I liked the car and preceded to look into financing. I was trading in my 2007 Ford I went to Oxmoor Ford and test drove a car advertized online. I liked the car and preceded to look into financing. I was trading in my 2007 Ford Ranger with 88000 miles. I still owed more on the Truck than is was worth but felt I could still make a deal. Kelly Blue book valued my truck for trade in at 8100. The civic was right on the price at the same web site. After a few minutes the salesman came back and told me I only had 2 choices either put more money down or I could buy a New Ford Focus. I wasn’t interested in the Focus and I didn’t feel that I should have to put money down so I left. I had a letter from Capital one telling me I have up to 30,000 available credit with Oxmoor Mazda on it. but only reason I didn’t go there was that both lots are all owned by the same company and the car I wanted was at the ford Dealership. I just felt like you didn’t want the business. The option for another used car wasn’t even given. I have never been treated like this from a car dealership. It was poor customers relations. Customer saved Working with Heather, Dawn and Alex they together salvaged my business with Oxmoor Ford by addressing my needs and concerns. I know have a car that I am happy with. I am changing my overall score and would recommend them now. I have to also say this website has done its job for both parties. Thank you Dealrater.com More

Absolutely one of the WORST in Customer Service. I've been without my 2008 Ford Fusion since December 7th when I was driving along just fine and then it starting shaking and not going more than 20mph. Pu been without my 2008 Ford Fusion since December 7th when I was driving along just fine and then it starting shaking and not going more than 20mph. Pulled in the nearest place which happened to be a car place. The car place is working directly with the nearest Ford Dealer to get the part - told me it was backordered til Jan 7th and then I called and complained and they said it would be expedited and the car place would have it by the 7th. After calling to find out why my car wasn't ready yet yesterday I was told it would possibly be ANOTHER MONTH! They told me they would expedite it (again) which would get it here early next week HOPEFULLY. In the meantime they do not want to give me a loaner or rental car - I'm a working woman and have NO ACCESS to another car. I refuse to pay $500 for a rental car for a month on top of paying a $3,000 bill to get my two coils and PCM fixed when Ford put a faulty PCM system in to begin with. Unfortunately they tell me I am over my mileage for it to be covered by warranty - I get that but it's a 5 year old car and a $3,000 expense I should not have to pay at this point with it being backordered for 2 MONTHS! I know things go wrong with cars, but getting the go-around from customer service at the dealer and at the headquarters is unacceptable. How hard is it to get someone helpful who knows what they are doing on the phone? I am a customer service rep for a company as well and I understand their position but I keep asking for help and not getting anywhere and I am beyond frustrated at this point. I understand you are there to vet people's concerns, but I don't need to share my story anymore, I need someone to get my part in ASAP and for it to be covered after being without a car and having to find other means of transportation for a month, now working on two. This was my first Ford car and I loved it. Unfortunately I will never buy one again and will not recommend this dealer to family and friends. More

I spent months searching for a good used car for my youngest daughter and was ready to 'throw in the towel' for now. I found an '04 Civic on Oxmoor Ford Lincoln's website. When I chatted with Dawn Mo youngest daughter and was ready to 'throw in the towel' for now. I found an '04 Civic on Oxmoor Ford Lincoln's website. When I chatted with Dawn Mouser about it, she informed me it had a transmission leak and would not be sold to the public but instead sent to auction. She then notified me they just received an '03 Civic on trade that afternoon, and that I should come check it out first thing Saturday morning. She called me first thing Saturday morning to inform me the '03 Civic was in showroom condition and would not last long. After driving many other cars in this demographic, I knew this was the gem I was looking for. The car was indeed in showroom condition and was very well taken care of. Needless to say, my daughter & I are extremely happy. From Dawn Mouser to Don Bartsch, everyone was very helpful and courteous. This is my first experience with this dealer and I could not have had a better experience. Thank You! More

Very disappointed with my son's experience at this dealership. He was given false information which he relied on when he purchased his car. The customer service was great until he signed on the dott dealership. He was given false information which he relied on when he purchased his car. The customer service was great until he signed on the dotted line. At that point, it became like pulling teeth to get the dealership to follow through on things that had been agreed upon. He has since has mechanical problems with his car and the dealership not only refused to step up to the plate, but was rude and dismissive. Now, three months after his purchase we are still waiting on follow-through from the dealership on items promised at time of purchase! We will NEVER again shop at this dealership or any in the same group and I highly recommend that you continue your car shopping somewhere else. Oxmoor Ford is not interested in maintaining good relations with their customers but rather counts on new, unsuspecting customers to continue their business. More