Oxmoor Ford

My car was left outside with the window down (the problem it was there for in the first place) during terrible rain storms. Proven by the soaking wet towels that were then left inside the vehicle when I clea it was there for in the first place) during terrible rain storms. Proven by the soaking wet towels that were then left inside the vehicle when I cleaned it out. They did not tell me about the incident. When asked if my car hadn't been brought into the garage till Tuesday when my appointment was Monday Ashley said she hoped that wasn't the case since it had rained but that my car hadn't been checked in till Tuesday at 10:30 which would indicate it might've. She said she hoped that wasn't the case which left me questioning the state of my car. Despite this incident I still paid my bill even though clearly the leather interior would be affected and honesty and promptness were not being used. More

Was met promptly to have my vehicle serviced was updated when my vehicle ready and the vehicle was ready when they said it would be when my vehicle ready and the vehicle was ready when they said it would be More

I enjoyed the waiting area and water/coffee provided. Oil change took about 75 minutes. Oil change took about 75 minutes. More

Tim the sales manger was very helpful. And saw to it that I had a ride home. Brandon the service writer was also very helpful. Thanks to all for helping me. And saw to it that I had a ride home. Brandon the service writer was also very helpful. Thanks to all for helping me. More

Service time was punctual and environment was clean. Service techs were very polite and courteous Service techs were very polite and courteous More

Everyone was nice and polite, but I wasn't told ahead of time that I would have to pay for the service. It was the first oil change in my new car. I bought the car in Shelbyville and was told Ford covered t time that I would have to pay for the service. It was the first oil change in my new car. I bought the car in Shelbyville and was told Ford covered the first one. Thankfully, I had enough points to cover the cost. More

Fast and helped right away He contacted me when he had an update and let me know what was a going on kept in contact update and let me know what was a going on kept in contact More

Austin was great, got me dealt with quickly and nicely. Price was good and I had no problems Price was good and I had no problems More

Dontae Smith was polite and got my car back to me the same day He kept me up to date same day He kept me up to date More

Both people who helped me a lot there where great that is Robert (Moose) and Dontae Smith very professional and got the job done fast and I appreciate all that they’ve done job well done fellas and I will be Robert (Moose) and Dontae Smith very professional and got the job done fast and I appreciate all that they’ve done job well done fellas and I will be recommending future potential clients More