Oxmoor Ford
Louisville, KY
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Awesome experience I like the fact that Oxmoor Ford has in internet department that uses texting as a form of communication with their customers, it's easy to find out w I like the fact that Oxmoor Ford has in internet department that uses texting as a form of communication with their customers, it's easy to find out what they have or don't have and what they can do to get you what you want all prior to ever going to the dealership. Then I showed up and was hooked up with a salesman who already knew what I was looking for and took me right to see those vehicles. More
New truck purchase Our salesman, Zach Bladen, was knowledgeable and very professional. I will be sending referrals his way. The entire staff at Oxmoor Ford was very cou Our salesman, Zach Bladen, was knowledgeable and very professional. I will be sending referrals his way. The entire staff at Oxmoor Ford was very courteous and the sales process was very smooth. More
Good job Brandon and Allen did a good job in helping us buy our new truck. Everyone at Oxmoor was understanding and nice. No one that we talked to was pushy Brandon and Allen did a good job in helping us buy our new truck. Everyone at Oxmoor was understanding and nice. No one that we talked to was pushy and understood that we had a distraction with us in a two year old. Everyone we dealt with didn't appear to let our child being with us seem to bother them. More
Waste of 4 hour round trip My family and I drove two hours after we talked to Jena on the phone saying that we wanted to trade in our car and purchase the truck they had. Once My family and I drove two hours after we talked to Jena on the phone saying that we wanted to trade in our car and purchase the truck they had. Once we got there, they drove the truck to a sister dealer to be looked at and the manager said, "It ain't sold so It ain't sold." Said they don't have store policy to hold cars to be looked at. So rather then letting me buy the truck on the spot like I said I was going to, they let someone else look at it and who knows if it sold or not. Jena stuck up for us and had a few words to the manager and I thank her. But it worked out I found great customer service at Neil Huffman Honda 15 minutes away a drove home with a better truck. They closed at 6 pm, we showed up at 5:55 and thyey insisted we stay as long as it took to get us in the truck after we told them about how awful our service was at Oxmoor. I will drive a four hour round trip for them to look at my car. As a retired military member Oxmoor treated a vet like CRAP!!!! More
Not quick or responsive We took our car in for a 2 hour job and still don't have the car a week later. We've called so many times and no one will call us back. When they did We took our car in for a 2 hour job and still don't have the car a week later. We've called so many times and no one will call us back. When they did and we went to get it. It didn't start so they kept it even longer. More
Satisfied Really enjoyed my experience with Oxmoor Ford. George was a great salesperson. Answered questions. No pressure. I was able to find the truck I Really enjoyed my experience with Oxmoor Ford. George was a great salesperson. Answered questions. No pressure. I was able to find the truck I wanted. Highly recommended. More
Upgrade Truck Do not know anything about your service but the sales team did well. Enjoyed dealing with Zach Bladen. Zach was professional and knowledgeable. Would Do not know anything about your service but the sales team did well. Enjoyed dealing with Zach Bladen. Zach was professional and knowledgeable. Would deal with him again. More
Awesome Great deal on my 2015 F-250 diesel. Couldn't be happier with the awesome deal. Would definitely recommend Oxmoor Ford to others. This is my first v Great deal on my 2015 F-250 diesel. Couldn't be happier with the awesome deal. Would definitely recommend Oxmoor Ford to others. This is my first vehicle purchased since moving here from NJ two years ago. Will Burrus great guy and would also recommend him for any vehicle needs. More
2017 ford escape Sales people were great to work with especially Bond Cameron was great to work with. Very interested in getting us in the vehicle we wanted at the rig Sales people were great to work with especially Bond Cameron was great to work with. Very interested in getting us in the vehicle we wanted at the right price. I would easily work with him again. We were promised by management not sales people that we qualified for x plan. Came back next day working with finance and they said we did not qualify but after vigorous complaining and in necessary haggling we received the x plan price but wasted a lot of time and we were about to walk out when management agree to honor the x plan price we were offered. Other than that everyone was friendly. I have no fault with bond cameron our sales person. More