Oxmoor Ford

New F250 Superduty Bought my new 2017 F250 from Steve W. Great guy very understand and very helpful. So pressure sales. Very happy. Couldn't wait to take it home Bought my new 2017 F250 from Steve W. Great guy very understand and very helpful. So pressure sales. Very happy. Couldn't wait to take it home More

Terri's review Duane Cunningham was awesome. Great sales guy. Really knows his cars. Could chat with him all day long. Super happy with how we were treated. Duane Cunningham was awesome. Great sales guy. Really knows his cars. Could chat with him all day long. Super happy with how we were treated. More

Poor Sales experience Stopped in on Saturday and test drove the new Continental. I wanted to order a 2018. I asked if there were any 2018 units currently on order that O Stopped in on Saturday and test drove the new Continental. I wanted to order a 2018. I asked if there were any 2018 units currently on order that Oxmoor could make changes on to shorten the delivery ETA but could not get an answer. I had a question about my trade-in and asked them to get back with me and they did not. Seems they only wanted to sell me something on their lot. The sales manager on duty there was not aware I was there or was not attentive. I received an email from the general manager asking if there was anything he could help with. I explained the situation to him and he did not respond for over 24 hours and did not answer my questions. I replied to his email saying that he did not answer my questions and have still not received a reply after waiting 24 hours. I would be leery of an establishment where the general manager sets such a poor example. More

They treat you right I went there because I was unhappy with my guys on Bardstown Rd. Not only did they get me a better deal, they also gave me a better trade allowance on I went there because I was unhappy with my guys on Bardstown Rd. Not only did they get me a better deal, they also gave me a better trade allowance on my used truck. Nice job Billy G and Jose. More

New car purchase Was pleased to have them listen to what I wanted in a vehicle, terms, and needs. Worked with me to find everything on my wish list. Was treated with e Was pleased to have them listen to what I wanted in a vehicle, terms, and needs. Worked with me to find everything on my wish list. Was treated with excellent customer service. Did not try to push us into purchasing something just to get the sale. Great team and excellent salesman in Nate. Also has been very helpful after the sale checking to make sure we have everything we need. Recommend highly. More

Lack of focus and attention to Customer I took my Escape for Preventive Maintenance and during the service the specialist recommend a Wiper Blades changed, which I accepted. When they deliv I took my Escape for Preventive Maintenance and during the service the specialist recommend a Wiper Blades changed, which I accepted. When they deliver my vehicle back to me as completed, parts of the old wiper blade were on the floor of the Driver seat, I came back to the service desk and I asked what was that part for or from and why it was on the floor of my SUV. He only mentioned that the part was left behind and everything was ok, no apologies or anything about the lack of detail. Furthermore, when i drove home, it started to rain, so I activate the new wiper blades and they left the plastic cover on one of the new blades. So disappointing. I am not coming back to this dealership at all. More

Go above and beyond for you Salesman, Duane, was friendly, easy to talk to, got us a good deal, always did what he said he would. I would recommend this place. Salesman, Duane, was friendly, easy to talk to, got us a good deal, always did what he said he would. I would recommend this place. More

Ford service manager I came into the oxmoor ford location on June 27th 2017 for an oil change for my 2016 Ford Taurus SEL. I had my oil changed and went on about my day un I came into the oxmoor ford location on June 27th 2017 for an oil change for my 2016 Ford Taurus SEL. I had my oil changed and went on about my day until I later noticed that both bottom side skirt pieces of my car were messed up. My rear passenger door wouldn't shut all the way. I went back up to the store and explained to them I was going on a ten day vacation and I needed my car. The service manager Jamy Tillman looked over my vehicle and made a promise to me that he was sorry for what had happened and when I returned from vacation that my car will be fixed. I came back from vacation contacted ford and they told me the parts haven't came in they would call me. I waited a week no call so I called back. The parts were in but needed to be painted. Ok no biggie I can wait. Well I wait the time they said and I called back and they said everything was good to go. I made an appointment to come in. I came into the store to only get asked if I was here for an oil change. No one knew why I was there because no one was notified. I left and came back the following Monday and they told me that I was a no call on my appointment. I explained to them I was there and they later told me it was a misunderstanding and the wrong person was told about my car. Ok once again no biggie. They go to do the work and the parts are not painted. I had to reschedule again. I was told a date that they would be ready. The date came no phone call. I called next day and the manager jamy tillman once again promised me that he was gonna have the parts in and get everything taken care of for me. Well here comes Friday again and no phone call. I wait until Monday to call and he tells me. Sir I thought we already took care of this problem and everything was ok. Explained to him that my vehicle was still not fixed. He called to check to see if parts were there. I made an appointment to come in Thursday morning. Had my brother bring car in to get all the things that the dealership did to my car to get fixed because I had work. My brother leaves and calls and tells me they fixed everything except the door. I called them and he went back and they fixed the door. Later that day I see the car and the two side skirt pieces that they broke were still not fixed. By this time I'm livid. In one day it took me 3 30 minute drives out of my way to come get an issue fixed that happened 6-27-17 and it's now 8-17-17. I get there ask the manager to point out what they did and everything he pointed out they didn't fix. He went on to tell me that's how my cars body is. He said well I guess we can pull it in and mess with it to see if we can fix it but we've basically done all we could .... By this point I'm beyond pissed. I explained to him why I was so mad and he said I don't understand I gave your brother and sister a ride to the mall (that's litterally not even a 2 min walk from ford) and picked them up. Had gotten them (free) massages that they were doing inside the waiting room at ford. And he gave them movie tickets. I mean that was nice but no one asked for that. This is the third time in one day that I've been to this dealership for the same problem. My car wasn't like this before I brought it to them and he claims it's fixed when the pieces still don't match up. I just wanted to share my experience with this ford to others so that maybe they won't have to deal with this hassle. They don't keep there words and are careless with our vehicles. Incident happened 6-27-17 and partially resolved 8-17-17. I've tried to now contact the gm but he is out of office for meetings. Very disappointed in my experience with this and how I was promised something and didn't get fulfillment of the promise. More

disasterous oil change the staff has always been very polite and customer oriented, especially Marlene at the service counter. However after buying 3 Fords and never usin the staff has always been very polite and customer oriented, especially Marlene at the service counter. However after buying 3 Fords and never using them for a basic oil change, I tried them. The mechanic left the oil cap off and oil exhausts filled my car for 2 weeks until the problem was diagnosed at the Dealership. They apologized and cleaned the engine-but I think they should have done more-i.e a couple of oil changes and a letter stating that if the engine prematurely malfunctions that they would accept responsibility. More

excellent service and easy negotiation. Kat and Phil were great to work with. I started my search online and they were able to source exactly what I was looking for from another dealer. Nego Kat and Phil were great to work with. I started my search online and they were able to source exactly what I was looking for from another dealer. Negotiations were pretty straight forward. I've certainly experienced the long haggle before, but I was able to make it clear what a deal was to me and that was it. maybe 10-15 minutes tops. More