Oxmoor Ford

Nice and orifessional The Accounting representive was very professional and polite . He got paperwork completed and was also very nice to my 7 year old grand daughter who w The Accounting representive was very professional and polite . He got paperwork completed and was also very nice to my 7 year old grand daughter who was with me . More

Horrible customer service First person I talked to said I had to fill out application to figure out any numbers and then the second person said they never discuss numbers over First person I talked to said I had to fill out application to figure out any numbers and then the second person said they never discuss numbers over the phone More

Belittles service members service My wife and I came to Oxmoor Ford to buy a new car because we had always had a great experience in the service department with her Fusion. However the My wife and I came to Oxmoor Ford to buy a new car because we had always had a great experience in the service department with her Fusion. However they must be ran by different companies because the sales department will never get a penny from us. When my picked out the car she wanted we started on price and when they asked us which component of the military we are in we replied “ The Guard”. They went and ran some numbers then came back and the military incentive wasn’t on there, so I asked the salesman about it. His reply shocked me to the point I had to walkout. “We only offer it to active duty your just in the guard”. My next rely was screw this my service is not any less than anybody in active duty, I have had 14 deployments over an 18 year career and my wife has had 6 so I am finished at this point. I then stood up and left, I told my wife I would see her I the car. As she stated to leave the manger tried to stop her and said “come on your a Ford girl”. Needless to say of this is how Ford as a company treats views my service, I will buy something else. They are not the only car manufacturer! More

All about the upsell Bought a certified 2014 Ford Explorer XLT ... took it in for the first oil change and they told me i need my battery serviced and my tired balanced . Bought a certified 2014 Ford Explorer XLT ... took it in for the first oil change and they told me i need my battery serviced and my tired balanced . I had only put 1000 mile on it... next i took it in and dropped it,off for a recall. I waited all day for them to call me.. i called and asked if it was ready but when they connected the my service guy it went to voice mail... called back a few hour later and was told he went hpme for,the day and they ran out of the parts i need... but no one called me to tell me. . Customers don't matter only upsells. More

can’t believe the service I received!! So I brought my truck in with knowing my spark plugs need to be changing that was in my truck. It rain great but they were due to be changed. I get m So I brought my truck in with knowing my spark plugs need to be changing that was in my truck. It rain great but they were due to be changed. I get my truck back and it’s hesitating really bad so I scheduled a appointment and they tell me to pay for $100 diagnostic and it’s probably just your coil pack because we took them out and you need to replaced them I understood but why didn’t they say that when It was back there never once did they have a representative come to me and recommend them to be replaced because I would have done that so I ended up taking it to another place that replace the coil packs they gave me the old ones. They wher dirty so that that means they didnt even clean them properly and I do not want to use a company that does not want to recommend the right thing to do for the appropriate job! Know I have had all the coil packs replaced now it is still running exactly the same as when I left the Oxmoor ford dealership I am Extremely unsatisfied with my service there!!! I’m vary worried I have tryed to contact them no response. I trusted them with the vehicle I depend on for my family now I don’t even know if it will go since they had it! More

No Hassle and No Pressure My wife and I purchased a 2018 Ford Explorer new through Oxmoor Ford , our salesman was Steve Whittaker. The entire buying experience was excellent fr My wife and I purchased a 2018 Ford Explorer new through Oxmoor Ford , our salesman was Steve Whittaker. The entire buying experience was excellent from start to finish. Steve was extremely professional and courteous throughout the entire process. We made several visits to Oxmoor Ford making numerous test drives and asking a lot of questions. Steve was attentive, knowledgeable and very up front every step of the way. Steve never pressured us to buy and presented the pricing, taxes, license and title costs to my wife and me in writing. There were no “surprises” or hidden costs added when we signed the purchase documents with Ken Coulson. Ken made the “paperwork” part of the purchase very understandable and handled it efficiently and professionally. If you are considering a Ford or Lincoln vehicle I highly recommend Steve Whittaker at Oxmoor Ford. More

Let’s do it again! We had a great experience with Oxmoor Ford. I certainly cannot say that for other trades we have made elsewhere. We had polite and curtious service. W We had a great experience with Oxmoor Ford. I certainly cannot say that for other trades we have made elsewhere. We had polite and curtious service. We will return as Bill Anderson and was great and treated us well He was patient with us understanding buying a new vehicle is not an everyday event. Our sales rep, Erik Apel was very phenomenal! He was understanding as well. Very patient with us and always polite. I am an aggressive driver and he showed no fear on our test drive! LOL More

Truck Pirchase I found that Oxmoor Ford was a great place to buy a Truck. My Salesman was very knowlegeable and extremely kind. He made the experience pleasurable. I found that Oxmoor Ford was a great place to buy a Truck. My Salesman was very knowlegeable and extremely kind. He made the experience pleasurable. The insurance and finance people were also a pleasure to do business with. The team at Oxmoor Ford is well trained and efficient! More

Sales person worked hard to get me the best deal! I wasn't planning to purchase a new car at the time, but after speaking with Duane Cunningham and seeing what a deal he could get me, I couldn't pass I wasn't planning to purchase a new car at the time, but after speaking with Duane Cunningham and seeing what a deal he could get me, I couldn't pass it up. More

Great place to buy a car! I highly recommend Nate Swift, he was awesome to work with and went above and beyond answering all my questions and making the car buying process easi I highly recommend Nate Swift, he was awesome to work with and went above and beyond answering all my questions and making the car buying process easier. Everyone was awesome and they had exactly the car I wanted More