Oxmoor Ford

Had a positive experience buying a '22 GT500 over the weekend. I worked online and via text with Makayla Gay on all the pre-visit numbers and info and with George Oakes from sales when onsite. Both of th weekend. I worked online and via text with Makayla Gay on all the pre-visit numbers and info and with George Oakes from sales when onsite. Both of them delivered top tier service and customer care, getting me all the information I needed to know and price where I wanted it to make the buy decision. The showroom and lot were super clean and the entire staff I was able to work with was super professional. A++ More

My car is not done. They are waiting on parts to complete the repairs. Now my brake light is on and it’s wasn’t before they started working on my car that has less than They are waiting on parts to complete the repairs. Now my brake light is on and it’s wasn’t before they started working on my car that has less than 50,000 miles. More

Ford extended warranty was worth every penny! Staff very professional and took care of issues. Staff very professional and took care of issues. More

Was able to find my car so quick! Eduardo was very nice and never made me feel pressured! He gave me all the information I needed, and answered all my questions. Eduardo was very nice and never made me feel pressured! He gave me all the information I needed, and answered all my questions. More

All employee's I came in contact with were very professional. They went out of their way to make sure we were comfortable. Great experience. Would do it again. professional. They went out of their way to make sure we were comfortable. Great experience. Would do it again. More

Ahmed is the best sales person I have ever worked with! He is an excellent communicator without being pushy. He is an excellent communicator without being pushy. More

I appeciated that Brandon listened and was concerned about all my issues. I have been there before. about all my issues. I have been there before. More

Unparalleled Service! ! Words can't adequately convey our gratitude to the entire Oxmoor Ford Team. I'm a year late submitting this review, but in July of 2023 we ! Words can't adequately convey our gratitude to the entire Oxmoor Ford Team. I'm a year late submitting this review, but in July of 2023 we were traveling to Wisconsin from North Carolina with one of our daughters and her 3 children after my mother suffered a stroke. Our Kia van developed mechanical issues and after milking it down the highway we rolled into the Kia dealership looking for help in the way of either a repair or an outright purchase only to be snubbed, stalled and distracted by the sales staff and management. Noticing a Ford dealership just down the road we rolled over to them to seek assistance. The difference between the 2 dealerships couldn't have been more stark. Once I explained our situation to the maintenance manager, he informed us he wouldn't be able to make repairs in a timely manner but he did immediately start making calls on our behalf. From this point on it was as if the entire organization was in our corner and that we were the only customers they had to care for. The TV in the lobby was changed to movies and shows for the kids, everyone was given bottles of cold water and they started bringing in vehicles that would meet our needs from several of the other Oxmoor dealerships to accelerate the process of getting us the help we needed to get back on the road. While we were looking at and test driving different vehicles they were concurrently setting up financing, assisting with gathering data for insurance and developing an estimate on our trade in (which they were more than fair with). About 4 hours after our arrival we departed the dealership with our new (to us) 2021 Ford Expedition. So if you are ever in the area of Western Kentucky and need help getting on the road, do not hesitate to go to Oxmoor Ford. Those folks are Rock Stars. More

I bought a 24 Bronco and love it so far. Everything went fine at the dealership, I hav bought about 10 cars from them including my wife. Everything went fine at the dealership, I hav bought about 10 cars from them including my wife. More

Very nice dealing with Jeremiah Brown. The '22 Navigator we traded for was in great shape and very clean. They even filled the gas tank prior to leaving the lot! Relatively easy experien The '22 Navigator we traded for was in great shape and very clean. They even filled the gas tank prior to leaving the lot! Relatively easy experience. Only aggravation was during financing where they pulled my credit report 5 times in an effort to find good rates. We'd only discussed 2 banks rates! Aside from this, it was a good experience at Oxmoor Ford. More