Oxmoor Ford

The salesman was knowledgeable about the car and patient explaining how to use the dashboard controls. The sales manager ensured that I got the best deal considering the supply chain concerns. explaining how to use the dashboard controls. The sales manager ensured that I got the best deal considering the supply chain concerns. More

I bought a used car from Oxmoor Ford 6 WEEKS ago and still do not have a car. Do not buy your next car here: • After researching the car, I asked Oxmoor Ford to check it’s transmission BEFORE I would s still do not have a car. Do not buy your next car here: • After researching the car, I asked Oxmoor Ford to check it’s transmission BEFORE I would sign the sale. They agreed to. • The NEXT DAY, after the transmission had been approved by the service department, I returned to purchase the car. I was pleased with the professionalism and the way my salesman, Wyatt, treated me. • 3 DAYS after purchase, the transmission began to slip. I called my salesman who could not get a manager to call me back. • 5 DAYS after purchase, the transmission went out. I called and asked for a manager, but no one called me back. • 1 WEEK later, I called to let them know I was filing a complaint with the Kentucky Vehicle Commission. A manager called me back within 10 minutes. They sent my car salesman out to “drive it back” to the dealership. (Did I mention that I’m female? So naturally, I have no clue when I said the car wasn’t drivable.) He tried to drive it back to Louisville, but had to call to get it towed. They got me a loaner while their mechanic determined what was wrong. I thought they were going to make this right and held off filing my complaint. • 2 WEEKS after my purchase, I called and got a 2nd “manager” on the phone who said that the part needed for the car was not available and wouldn’t be in the near future. They agreed to refund my down payment and let me out of the loan. I was irritated but satisfied they had righted their wrong. • 1 MONTH after purchasing a car (2 WEEKS after cancelling the deal) I was negotiating another car purchase (at a dealership not associated with Oxmoor) and couldn’t qualify for a loan because I already had a car loan. Oxmoor NEVER CANCELLED MY LOAN. I called back and talked to a 3rd “manager.” • Every time I call Oxmoor, I talk to THE MANAGER. But it’s never the same manager. And they never have any idea what my situation is. • I work out of my car at multiple schools in two school districts and still cannot buy a car. It’s been 6 WEEKS. And I can’t even go elsewhere to shop for a car. I did not want to leave a bad review OR file my complaint with the KY Vehicle Commission. But now I will do both. More

Terrible management here! Do not care about their customers, or their pride in inspections on used cars. Do not buy used anything here. "Check Engine" light came on ON MY W Do not care about their customers, or their pride in inspections on used cars. Do not buy used anything here. "Check Engine" light came on ON MY WAY HOME. Their response when I brought it back...."You're lucky it drives." The manager seriously said that. Wouldn't even let their mechanic take a look to make sure it wasn't something they missed and forgot to disclose when I bought. More

Great salesman to work with. Purchase went very smooth Dealership was neat and clean. Displays were well positioned. Purchase went very smooth Dealership was neat and clean. Displays were well positioned. More

The person that I talked with was very professional. If I lived in Louisville or we’re still looking for a car I would love to visit this dealership. I purchased a new car at another dealership in anoth If I lived in Louisville or we’re still looking for a car I would love to visit this dealership. I purchased a new car at another dealership in another state. More

Absolutely terrible service department, have a covered repair but they told me the technician would tear up a seat cushion to do the job so I would have to buy a seat cushion, sounds like somebody doesn’t repair but they told me the technician would tear up a seat cushion to do the job so I would have to buy a seat cushion, sounds like somebody doesn’t know how to do their job, since the part does not show having to destroy the cushion to do the job. Just technician incompetent to do it properly or just needing more money More

We had an appointment at 6:30 with Briana to look at a truck. When we arrived a gentlemen asked us who we were there to see. He said he would tell Briana we were there. The truck we were to look at was w truck. When we arrived a gentlemen asked us who we were there to see. He said he would tell Briana we were there. The truck we were to look at was waiting in front so he gave us the key and asked if we wanted to drive it. As we were looking over the truck he came back and took the keys and said it was sold. No explaining why they let us drive 45 minutes to look at a vehicle that was sold. I would think that since we had an appointment we would have at least had an opportunity to purchase or decline. Just really poor business. Never did see anything of the person we had the appointment with. We have purchased many cars over the years and I can say we will never go back there or recommend them to anyone. More