Oxmoor Ford

I brought my car in for a recall. The technician had to replace some wiring. There is plenty of evidence that he did that, because he left a bunch of wiring and trash scraps in my tru The technician had to replace some wiring. There is plenty of evidence that he did that, because he left a bunch of wiring and trash scraps in my trunk. He soldered wire that dripped into my carpet trunk liner. Also did not finish the job by putting the car back together, as there is a couple pieces missing and one just sitting in the trunk loose. More

Excellent transaction. We went in to find a car, planning to make the purchase the following week. The dealer's staff was persistent to get a deal done, but they were ver We went in to find a car, planning to make the purchase the following week. The dealer's staff was persistent to get a deal done, but they were very nice about it and not at all pushy (but they did want to close the deal). We're happy with the car, our trade-in, and the price. We took our other Ford truck to Oxmoor for service a few months ago (we didn't buy it there). I was so happy with the service that I wanted to keep them in mind when we looked for a new vehicle. And here we are! Thanks to the great sales staff for their advice and help. More

Very unprofessional service. Routine service, mentioned my washer fluid was full but not spraying on windshield so rep said line may be stopped up. Called me later to tell me it Routine service, mentioned my washer fluid was full but not spraying on windshield so rep said line may be stopped up. Called me later to tell me it needed a new washer fluid pump which would cost over $400 with labor so I said to wait on replacing. When I picked up they had charged me $165 to tell me the pump needed to be replaced on top of the $302 for oil change, filters, tire rotation and wiper blades. I bought a new pump at a Ford Dealer for $55 and installed it in less than 30 minutes and I am not a mechanic. It's obvious why dealers are struggling when the service departments take advantage of loyal customers. More

Great team. Amazing.sales support. I ordered a new vehicle and they took care of everything. Finally time for my first.service visit. Smooth and easy and didn't Amazing.sales support. I ordered a new vehicle and they took care of everything. Finally time for my first.service visit. Smooth and easy and didn't take too long! More

I came in after a rough start to my recent experience with Neil Huffman. Their service department was going to charge me $289 for a HID headlamp! I called the service department at Oxmoor Ford to get a s with Neil Huffman. Their service department was going to charge me $289 for a HID headlamp! I called the service department at Oxmoor Ford to get a second opinion. Not only was Neil Huffman’s service person overcharging me, he was wrong with the type of bulb I needed, which was a $28 halogen! After deciding to obviously choose Oxmoor Ford, I was pleasantly surprised to learn that I didn’t need a bulb at all...the bulb and casing was simply loose and I wasn’t charged a penny! My new buddy is Kanyon Martin in service and my new dealership is Oxmoor Ford! More

I have always taken my cars to Oxmoor Ford. They have always treated my vehicles with the utmost care. I highly recommend them. Today, my service advisor Josh was great! I wish I could give mo They have always treated my vehicles with the utmost care. I highly recommend them. Today, my service advisor Josh was great! I wish I could give more than 5 stars! Thank you Josh! More

Very nice people, took great care of my car. Checked everything. Very nice people! I thanked them when I left Checked everything. Very nice people! I thanked them when I left More

Thanks to Omar’s keeping an eye open, I now have a new Navigator. Thanks for all your help Omar. Navigator. Thanks for all your help Omar. More

Every time I go there for service, the staff is so nice a friendly. All are very knowledgeable. friendly. All are very knowledgeable. More

Could not fix my concern and wanted to give car back with no gas. I dropped my Navigator which I purchased from the dealer to have power train issue fixed. The service department did not fix and said I nee no gas. I dropped my Navigator which I purchased from the dealer to have power train issue fixed. The service department did not fix and said I needed to get car back. Recall still not fixed after being notified as well. I was also informed that they were not going to put gas back in car as it was not their responsibility. My car was going to be returned with 1 mile until empty until I escalated. More