Oxmoor Ford

Horrible dealership. Made an appointment 3 weeks out, dropped truck off night before the appointment. 24 hours after appointment service department still did not get to Made an appointment 3 weeks out, dropped truck off night before the appointment. 24 hours after appointment service department still did not get to it. I wrote a review and and received an auto generated response asking for more details. I sent another email with details and no response, just automated thanking me for the business. Stay away from this place!!! More

Had the service rep text me vs calling after I called three times and was told he’d call me back. Even after replying to his text to stop texting and call, he stubbornly did not. The only saving grace he three times and was told he’d call me back. Even after replying to his text to stop texting and call, he stubbornly did not. The only saving grace here, is the service manager answered on day 1 and gave me the detail one should get when checking on their service call. On day two, again the service manager was more helpful than the service rep, which is why he’s the manager, I guess. When I went to pick up my truck, I even stopped by the service rep’s desk and identified myself and my vehicle problem and he stated to go to the cashier’s counter to pay. No ‘sorry for the miscommunication,’ etc. Oxmoor has been better than this in the past and I hope the service rep is either really new or having a really off week. More

I bought and leased cars from Oxmoor FLM for many years and have always been pleased with them and their products. and have always been pleased with them and their products. More

I was extremely disappointed in the service at Oxmoor Ford. My car was delivered to the dealer on Sunday evening. I had to call the dealer on Friday. No one called me. They had my car for 19 days. Issue Ford. My car was delivered to the dealer on Sunday evening. I had to call the dealer on Friday. No one called me. They had my car for 19 days. Issue was a key. They said I needed 2 new keys ($850). They didn’t tell me they had to order keys & the keys were on backorder. Actually, they had keys in stock. When I picked my vehicle up, the original keys worked. I’ve been waiting on a recall part for 17 months. I was told the part was not available. Miraculously on day 15 the party became available. I left multiple messages without receiving calls back. Very disappointing!!! More

We have dealt with the Oxmoor Lincoln dealership in the past and were satisfied with the service. This experience was good and we got what we were looking for. Keith was caring and helps us through our neg past and were satisfied with the service. This experience was good and we got what we were looking for. Keith was caring and helps us through our negotiations and financing. More

The bad - I had an appointment and the truck was not even looked at till the next day. The good - an independent "reputable" repair shop told me the catalytic converter had to be replaced. Found out that t looked at till the next day. The good - an independent "reputable" repair shop told me the catalytic converter had to be replaced. Found out that the catalytic converter is covered up to 80,000 miles. Oxmoor Ford just had to do a computer update and the problem was fixed. THANKS!!! And covered under the mfg warranty! More

So far I have had great customer service. I have never gone anywhere else. Nice people. I have never gone anywhere else. Nice people. More

Omar marsh was very helpful I highly recommend anyone who goes there to ask for him goes there to ask for him More

Everything is clean, run efficiently except the check out procedure. Those not “ in the know” can wander around until someone finally notices them. As with most service areas, the men there knife the men w procedure. Those not “ in the know” can wander around until someone finally notices them. As with most service areas, the men there knife the men who bring in their cars and trucks. It’s a good ole boys’ club. I suspect the order can get shuffled if a buddy needs something done quickly. More

Very good experience! Drove there from southern Indiana because of being a SVT dealership. Will use again. Drove there from southern Indiana because of being a SVT dealership. Will use again. More