Oxmoor Ford

Went to look at 2020 Escape on cars. com, could not test drive because it was in the shop. Ad said 1 owner & 144 days on cars,com. Called the sales rep yesterday, who was very nice, said com, could not test drive because it was in the shop. Ad said 1 owner & 144 days on cars,com. Called the sales rep yesterday, who was very nice, said he thought car was in shop but it was on lot. Went for test drive today and price had gone up by $5,500. Rep said he did not know why, and repeated things that were in ad online. He did some inquiry and found out the car "according to their records had been sold to someone who returned it after 7 days and it had only been brought back 4 days ago. That totally mismatched the info on Carfax as well as cars.com and was a deal breaker. IT not only devalues the web site, Carfax and Oxmoor Ford, It's technically false advertising and devalues all veracity of any connected parties with this vehicle. I don't care that you have to make money, I do care that you lied and did not update your site to reflect the true history of the car. This makes me rethink the whole fleet of Oxmoor dealerships! More

Everything was done on a timely matter. I am well pleased. Thanks mark and your team. I am well pleased. Thanks mark and your team. More

This service was for a Recall and the time required was made very clear by both the scheduler and Mark in service. I was therefore able to set up my rides a week in advance ... (very helpful) made very clear by both the scheduler and Mark in service. I was therefore able to set up my rides a week in advance ... (very helpful) More

I’ve been a customer for a few years, and I have to say this was one of my most disappointing customer service experiences I’ve had. The service manager at this location gave me incorrect information about this was one of my most disappointing customer service experiences I’ve had. The service manager at this location gave me incorrect information about my service. I was told my service would take three days, meaning I’d have to get a rental car (which I did). Come to find out - after calling the service department- my car would not even be looked at until 7 days after I dropped it off. I had a rental car for a week and a half, which was not reimbursed for the extra time I was told needed for my car. This was an extra cost to my budget I was not anticipating. The customer service experience as a whole was very unpleasant. More

After waiting for seven months to receive a valve cover from Ford manufacturing, Josh Mosley and the at Oxmoor Ford did an excellent job on the repairs and more importantly keep me informed as to the progr from Ford manufacturing, Josh Mosley and the at Oxmoor Ford did an excellent job on the repairs and more importantly keep me informed as to the progress with good communication. Also, when I picked up my vehicle, it was spotless inside and out. More

The atmosphere was very warm and welcoming, i was helped immediately, they made the buying experience enjoyable. immediately, they made the buying experience enjoyable. More

Dontae was very efficient and helpful. Everything went smoothly and the team washed my car before returning to me. Everything went smoothly and the team washed my car before returning to me. More

Always take care of my vehicle issues with no trouble,keep me informed of all possible problems. trouble,keep me informed of all possible problems. More

I am very disappointed in the response of the service department of this dealership. After my car would not start, I had it brought to the service department who stated they could not diagnose the proble department of this dealership. After my car would not start, I had it brought to the service department who stated they could not diagnose the problem, but that the car was working. I picked up the car, only to have the same problem requiring the car to be towed back to dealership the same day I picked it up. Being a holiday week, we let several days pass before calling the service department for an update and still have not had any of our messages returned just to get an update on the car. This is the 3rd Ford vehicle we have purchased from Oxmoor Ford and have found that service response times have been worsening with each of our purchases, such that we are hesitant in purchasing another Ford again from this dealership due to the lack of response from the service department. More

Great experience with pick up and return! Top notch communication through out the entire process! Top notch communication through out the entire process! More