Oxmoor Ford

Dropped car off at 6:45 am because screen kept freezing and wouldn't update and I needed an oil change. When 2:00 pm rolled around and I inquired, they had not done anything to it yet. I arrived at 3:15 and wouldn't update and I needed an oil change. When 2:00 pm rolled around and I inquired, they had not done anything to it yet. I arrived at 3:15 pm from work to pick up car and still had to wait until 4:35 pm for them to tell me they needed to order a part and they would do oil change then. I was inconvenienced all day without a car, still had to wait hour and half when I got there after it sat there ALL day. In the end, not a thing was accomplished except I have to take it back after parts come in and probably do this all over again. It is so frustrating!!! More

Relatively timely appt, though the advisor acted like was unsure why I was there, though I had specified in making the appointment. unsure why I was there, though I had specified in making the appointment. More

I needed a van to transport my larger dogs. I made an appointment with Claudia and then met Omar Marsh and worked with him as my salesperson. Omar was very kind and efficient. I will definitely I made an appointment with Claudia and then met Omar Marsh and worked with him as my salesperson. Omar was very kind and efficient. I will definitely go here again for my next vehicle. More

This had been the worst service experience in my lifetime of owning a car. Cannot get through to my service man. Phone system is awful. Had my car 4 weeks! of owning a car. Cannot get through to my service man. Phone system is awful. Had my car 4 weeks! More

I was told I would receive a tune up and wheel alignment and didn't receive either when I got there and paid $228 for a oil change and flush and I already had a oil change a month ago. I'm very dissatisfied and didn't receive either when I got there and paid $228 for a oil change and flush and I already had a oil change a month ago. I'm very dissatisfied! More

It was easy to make an appointment. Great customer service and work was done in a timely manner. I was disappointed that I did not receive a car wash Great customer service and work was done in a timely manner. I was disappointed that I did not receive a car wash More

They did the update quickly, i was told i would have to leave it, but I didn't.. I feel like the problem is fixed. My radio needed an update. leave it, but I didn't.. I feel like the problem is fixed. My radio needed an update. More

Scheduling service and coordinating with Rachel was blissful! She was patient and cooperative and understanding! From after hours/evening drop off to pick up the next day, the whole process was seamles blissful! She was patient and cooperative and understanding! From after hours/evening drop off to pick up the next day, the whole process was seamless and efficient! Dante was polite and informative when he called to let me know my vehicle was ready, and the cashier was also pleasant and quite personable. The shop was incredibly clean and very well organized! More

Service Advisor was polite and courteous. Truck was completed in the amount of time they quoted. Waiting area is comfortable. Truck was completed in the amount of time they quoted. Waiting area is comfortable. More

My service experience was amazing. I made an appointment and within an hour they denoised my issue and had the part in about an hour. I made an appointment and within an hour they denoised my issue and had the part in about an hour. More