Owen Ford

After purchasing several vehicles from this dealership, and working with previous service manager’s Josh Clark is by far the worst I have ever attempted to work with. On one visit I overheard him being rud and working with previous service manager’s Josh Clark is by far the worst I have ever attempted to work with. On one visit I overheard him being rude with another customer on my next visit he refused to even speak with me about my vehicle. I attempted to contact the service department for a week by because I was out of town and only reached an answering machine each time. I left multiple messages and he refused to call me back. As a result of this individual they have lost a good customer and I personally would not recommend them to anyone in the future. More

I went to Dorsrtt Ford in Marshall today and bought a 2016 Chevrolet Malibu, I got excellent service, they worked with me on a price, also got me payments I could afford.I would recommend to anyone to go 2016 Chevrolet Malibu, I got excellent service, they worked with me on a price, also got me payments I could afford.I would recommend to anyone to go in to see them when buying your next vehicle More

Service I Have been coming there alittle over 6 years now They have a awesome Shop team The shop is great they take the time to listen to you and even if y I Have been coming there alittle over 6 years now They have a awesome Shop team The shop is great they take the time to listen to you and even if you dont have a appointment and you have something going on with your vehicle They have taken the time to take a ride with me to listen to see if they could fiquire it out I have done this 2 times now and both times they knew exactly what is was They have been excellent They are very pleasant and kind I will be going there for many more years More

Professional and expedient service I Have used Dorsett for service for several years. I have always been pleased with their service and accommodating schedule. Recently came into a situ I Have used Dorsett for service for several years. I have always been pleased with their service and accommodating schedule. Recently came into a situation where it was time to say farewell to my car, and the Dorsett team stepped up and accommodated my needs by reviewing inventory at their TH location and bringing over whatever I was interested in. They worked with me in a very short time period to provide very affordable and competitive pricing for a newer vehicle. Tom Kenner, General Manager, personally got involved to insure my satisfaction. I especially appreciate the video link of the service and cost estimates texted to me prior to picking up my vehicle. Thanks Dorsett Ford. I appreciate your courtesy and professionalism. More

We were treated like locals! My husband and I are from Utah, we were visiting family in Indiana. Our car was making an odd noise in the front end. I called a couple of places to h My husband and I are from Utah, we were visiting family in Indiana. Our car was making an odd noise in the front end. I called a couple of places to have it looked at and Dorsett seemed to be the best fit for us. When we arrived we were told the repair was going to take a couple of hours. They were very accomodating, they gave us bottled water and coffee and offered to pick us up some lunch while we waited. They explained exactly what they would do and how much it would cost. They truly made us feel like locals and that they valued our business. More

Professional and Friendly Dealership I would recommend this dealership for service. The employees I spoke with were professional, friendly, and were able to answer any questions I had re I would recommend this dealership for service. The employees I spoke with were professional, friendly, and were able to answer any questions I had regarding my service visit. Keep up the good work! More

Customer service Ryan Walton took time to walk me through each feature of the vehicle and answer all questions I had. He even took the time to show me options on diff Ryan Walton took time to walk me through each feature of the vehicle and answer all questions I had. He even took the time to show me options on different trim as I compared two vehicles. It was clear that he wanted me to have all of the information needed to be a knowledgeable consumer. More

Great service! I went in to get a warranty repair on my vehicle and had two hours to utilize shopping because I’ve been looking for a new vehicle anyway. The staff a I went in to get a warranty repair on my vehicle and had two hours to utilize shopping because I’ve been looking for a new vehicle anyway. The staff at this location is great, helpful, and wants the customer to be satisfied. I left with a new vehicle, not as a sales pitch, but because they helped me to find something that suited what I was looking for. Ryan Walton was very helpful in finding a vehicle that met my wish-list, and Shawn Walton added to this service giving me an idea of my ballpark figure. Ryan also let me leave with a vehicle that I never would have looked at on my own and I appreciate this. I have the features I wanted at the price I wanted, which I wouldn’t have without his help. Jeff helped all of us on the financial side and I got more than I ever expected with the warranty benefits at the best value. Dorsett wasn’t my first choice, but I’m glad that I took the time to work with them, and will definitely be my first choice in the future (hopefully working with these three). More

The helpful and friendly dealership I was on my way home from work my car horn would not stop blowing and blowing even when I stop the car and got out no key in it my friend Liz took me I was on my way home from work my car horn would not stop blowing and blowing even when I stop the car and got out no key in it my friend Liz took me to Dorsett and they were very friendly and helped me get my car back on the road for I can get home thank you very much good job 👍All the people that helped with my car were very friendly and nice dorisjohnson1956.dj@gmail.com More

Easy purchase I came in and looked at a few trucks. I ended up getting a great deal they had a better price than other dealers I went too. I left that day witho I came in and looked at a few trucks. I ended up getting a great deal they had a better price than other dealers I went too. I left that day without buying the sales staff didn’t pressure me they where very nice gave me a call later to check in and that’s when I pulled the trigger and bought a truck. Came back the next day and got my truck they even had it waiting on me out front I will definitely shop here again More