Owatonna CJDR Ford Lincoln

All the staff is so respectful. They help you out in whatever you are needing done.They have patience towards listening to your feedback.Nice people to be around. They help you out in whatever you are needing done.They have patience towards listening to your feedback.Nice people to be around. More

Lied about the mileage on a truck on their website only to get there as see its double that. Asked about condition of vehicle and was lied to about that as well. It was an as is sale, but made to seem bett to get there as see its double that. Asked about condition of vehicle and was lied to about that as well. It was an as is sale, but made to seem better condition than it was on website. Also when I arrived they didn't even know I was coming Even after confirming my appointment twice. More

I scheduled service with them on my vehicle. I was told they were 2 weeks out. That's fine I said and awaited the appointment. I arrived 30 minutes prior to the scheduled appointment at which ti I was told they were 2 weeks out. That's fine I said and awaited the appointment. I arrived 30 minutes prior to the scheduled appointment at which time they asked me is I needed a ride to which I said if you'll take me back to my home (21 miles away) yes. They would not go that far. I thought this unfortunate but fine I'll wait the approximately 4 to 5 hours the service would take and went to their service waiting area. After about 4.5 hours I went to see where they were at with the vehicle as no one has approached me while several others had come and gone ( I understand that oil changes etc. are faster than the services I needed). I found after waiting in their waiting area they had not even started. I will never use this dealership for anything in the future despite it being one of the closest Dodge dealers and my having purchased my most recent Dodge there and having several others. Somewhat relieved that I resisted the temptation to talk about replacing my 2019 purchased there with a 2022 from there. I will do it elsewhere More

Went to Owatonna Motors to get a key made for a Ford Escape. Was told they had 4 keys in stock but I had to go to service. In service I was told I had to go to parts. After explaining that parts sent me Escape. Was told they had 4 keys in stock but I had to go to service. In service I was told I had to go to parts. After explaining that parts sent me to him he got on his computer and said they could do it in 8 days. After further explaining that it was my daughters car and I had it now and wouldn't in 8 days I was told they couldn't help me. I went down the street to Batteries Plus where it was done in 5 minutes for a lot less money. Never going to Owatonna Motors for service again! More

No pressure, knowledgeable sales associates.Very clean No pressure, knowledgeable sales associates. Very clean building and friendly staff. Several financings options were made available to me. Sales an No pressure, knowledgeable sales associates. Very clean building and friendly staff. Several financings options were made available to me. Sales and finance went over all the paperwork with me and offered options to fit my needs. More

Excellent Customer Service We have been going to Owatonna Motor Company for a number of years now. They have been nothing but excellent to work with! They are always willing t We have been going to Owatonna Motor Company for a number of years now. They have been nothing but excellent to work with! They are always willing to go above and beyond from helping build a vehicle, finding the perfect used vehicle, or taking care of any service needs. We would recommend Owatonna Motor Company to everyone! More

Purchasing a vehicle from Owatonna Motor Company was a wonderful experience! Every employee was very welcoming and easy to work with. We never felt pressured at any point during our purchase and will defi wonderful experience! Every employee was very welcoming and easy to work with. We never felt pressured at any point during our purchase and will definitely be back when purchasing our next vehicle! Thank you Nathan for helping us find our perfect vehicle! More

Smooth transaction, fair prices I bought a brand new truck from Mike Hamilton today and it couldn't have been a smoother experience. I did extensive research and had exact prices I w I bought a brand new truck from Mike Hamilton today and it couldn't have been a smoother experience. I did extensive research and had exact prices I wanted for the new truck, my trade in, and an out the door price and when the supervisor came out with his out the door price we were within $500 of what I wanted. I got a very fair price, the transaction was extremely fast and smooth, and they found even more rebates that I could which lowered the price. Definitely recommend. More

Best Car Buying Experience Ever After extensive research we found the car that met our needs at this dealership. Everyone we dealt with there was great. Our online questions were a After extensive research we found the car that met our needs at this dealership. Everyone we dealt with there was great. Our online questions were answered promptly and thoroughly. When we arrived to see the car it was ready for us to do a test drive. Our salesperson, Isaac, was great. We were given a fair trade-in value for our vehicle. Best experience we have ever had in buying a used car!! More

Poor customer service I purchased a used 2015 F-150 from Owatonna Motor Company in July of 2018. The day I purchased it I noticed the fuel gauge wasn't working properly so I purchased a used 2015 F-150 from Owatonna Motor Company in July of 2018. The day I purchased it I noticed the fuel gauge wasn't working properly so before I took ownership they swapped the part out for a new one. My factory warrant expired about a week after purchase and less then a week after it expired my check engine light kicked on. I took the truck in and found out it was another fuel system problem and would cost over $900 to fix. I have attempted on numerous occasions to contact my salesman, the sales manager, and the GM to see if they could help me out with this problem. I figure since the truck already had a fuel system issue and the factory warranty had just expired it shouldn't be to much to ask for the dealer to stand behind their product. Out of all of the messages I have left not once have I got a phone call back. The only time I can get a hold of Dave (salesman) is when I call and ask to talk to him about a car sale. So far the excuses I have got are the sales manager is always on a test drive and the GM is moving the entire inventory to Minneapolis but Dave always promises they'll be sure to call me in the next day or two. This has been going on for two months. It's one thing not to want to fix the truck it's an entire other level of poor service when you give a customer the run around or just ignore them. I will never buy another car from this dealership and I would recommend you look somewhere else for your next purchase if you value good customer service after your purchase. I guess I should have caught on to their approach to customer service when they didn't even give me a full tank of gas after I bought the truck! More