Owatonna CJDR Ford Lincoln

My car was under warranty, but they didn’t bother to check that and were prepared to charge me labor on a warranty item. Additionally, it cost $96 for a cabin filter which could be purchased online for check that and were prepared to charge me labor on a warranty item. Additionally, it cost $96 for a cabin filter which could be purchased online for $15. Highway robbery. More

No hassle easy to work with. They make car buying grade again no pressure quick response. Great service. They make car buying grade again no pressure quick response. Great service. More

Growing up with Chevys all my life I didn’t ever see myself in a Ford. The great people at Owatonna Motors changed my opinion about trying a Ford. In this day and age where working in customer service i myself in a Ford. The great people at Owatonna Motors changed my opinion about trying a Ford. In this day and age where working in customer service is very challenging, everyone I dealt with was so pleasant to work with and made the buying process so smooth. I just bought my second Ford Edge and I know when it’s time to upgrade again, I know I just have to make one phone call and I will be well taken care of! Thank you Owatonna Ford, for being so helpful during my car buying experience! Becky Diseth More

I have not got the vehicle in my possession yet. I had the truck for 19 hours, the truck has been at your service center for 3 weeks now. I get no updates unless I stop in and inquire. I stop in on I had the truck for 19 hours, the truck has been at your service center for 3 weeks now. I get no updates unless I stop in and inquire. I stop in once a week and am told to just keep driving the loaner. It has been so long that I have already received the title and made the 1st payment for a truck I do not have. I have no idea why you would send me a survey. More

Cristina in the service department was very helpful and understanding of the situation I came in to the dealership with. Thanks so much! understanding of the situation I came in to the dealership with. Thanks so much! More

Took my vehicle in for oil change/tire rotations for almost three years (have been a customer for six years). They refused to rotate my tires- told me they looked new every time. This most recent time almost three years (have been a customer for six years). They refused to rotate my tires- told me they looked new every time. This most recent time, I was told I would need new front tires real soon. When I asked how that can happened, I was asked if I bought the front tires at a different time—I had to remind him that I leased the vehicle from there. Then he decided to check the records and realized they had never rotated my tires. I received a free tire rotation then…a little too late. Disappointing and lost my loyalty. More

great communication, prompt service, i am pleased with the whole experience , thank you very much the whole experience , thank you very much More

Very helpfull and friendly. I was in and out very quickly with my new vehicle. I was in and out very quickly with my new vehicle. More

Very great customer service yesterday when I got my oil change in my truck thank you guys. change in my truck thank you guys. More

The staff were very helpful and stayed late so we could complete our purchase. They were also very accommodating to get the vehicle cleaned and ready for pickup the next morning. complete our purchase. They were also very accommodating to get the vehicle cleaned and ready for pickup the next morning. More