Overturf Volkswagen Kia - Service Center

Great dealership, with the exception of Rob. I have had great experiences before in the past. When they hire that guy, my experiences have been pretty bad. Terrible people person. great experiences before in the past. When they hire that guy, my experiences have been pretty bad. Terrible people person. More

He was very condescending towards me while I explained what my vehicle was doing and why I was there for service, very abrupt when I asked questions about the service for my vehicle and parts that may be what my vehicle was doing and why I was there for service, very abrupt when I asked questions about the service for my vehicle and parts that may be needed. I have never felt this way when I have came in and been helped by Josh, he has always been pleasant and helpful. Rob was very misogynistic even on the phone when he called to inform me of the status of my vehicle, My Fiancé came in to pick up my vehicle and he had a completely different attitude with him. Is it because I am a woman? Because my money spends the same. I Love Volkswagen I will be back I even got my Soon to be mother in law to buy a 2021 atlas from you guys. Maybe just a lil more customer service training is needed? Isn't exactly how someone wants to be treated especially when they are already bringing a vehicle for service. More

Joshua was very helpful, he took the time to explain the work that was performed and kept me updated throughout the day. Thank you Overturf! work that was performed and kept me updated throughout the day. Thank you Overturf! More

0-Nasty within minutes Stopped to look at a car that caught our eyes. Saw a salesman few feet away so we approached him & asked a few questions about the vehicle we were loo Stopped to look at a car that caught our eyes. Saw a salesman few feet away so we approached him & asked a few questions about the vehicle we were looking at. Bit interested we asked if we could test it out. Test drive was long. Kirby seemed quiet through it kept to himself. When we arrived back at the dealership we decided to make an offer on the vehicle. Kirby then walked away for a long while like most salesman do. With our proposal we did ask for new set of tires. Kirby said no problem we usually take care of that anyways. He came back & told us what we were asking was nearly impossible & he changed his story said the tires were fine and there's plenty of tread left on them[when clearly they were bare]He continued to get nasty with us saying that what we were asking was just not going to happen. My spouse & I said thats fine & walked away. Kirby then hunted us down in the lobby to try to offer us a deal $200 less than the last. We politely said No we are done here, Good day! He then turned real nasty told my spouse that he didn't twist his arm or make him test drive that car. Tried to make us feel like we were the ones in the wrong. We asked him to please just leave us alone we are no longer interested. We'll never return to Overturf for business ever again solely due to how terribly Mr.Mathews treated us. He brags that hes sold cars for over 20years, If hes going to have a rude disrespectful attitude to his customers I personally think he needs to find a new profession. He makes Overturf Kia look bad, he really does. More