Overturf Volkswagen Kia - Service Center

Kevin is a great guy really hard worker and was very clear and has great communication skills, workers like him is what keep me coming back to do my services clear and has great communication skills, workers like him is what keep me coming back to do my services More

I would give 0 stars if it was an option. We had a mechanical issue with our 2023 Kia Sportage Hybrid SX- Prestige and it had it towed to Overturf Kia for repairs.  I wanted to share our expe We had a mechanical issue with our 2023 Kia Sportage Hybrid SX- Prestige and it had it towed to Overturf Kia for repairs.  I wanted to share our experience we had last Thursday August 10th with their service department when we came to pick it up.  Rob there service advisor was an absolute pleasure to work with.  When we went out to our Sportage to take it home I saw very noticeable new scratches on the drivers side fender (near the fender/hood gap/same side of engine work was done).   Mike the Service Manager came out to look at it and told me "we didn't do it".  He did not do anything other than bring the technician that worked on the car out to look at it and Mike said "we will not take any responsibility at all".  Mike did not offer any solution what so ever.   Honestly, I found him a bit rude and condescending.  I emailed Doug the owner asking for help and included pictures showing our car on the bed of the tow truck in our driveway with clearly no scratches, a pic of our car on there lot when the tow truck driver dropped it off with no scratches, and a pic after they worked on the car with new scratches. I also called Doug and have not received any response to email or my call. This is the 3rd brand new Kia we have purchased and love the Kia lineup but stay away from Overturf KIA's Service Department. Additionally, I would think if your name was on the building you'd want happy customers and not ignore them. There is still time for Overturf Kia to make this right. More

I have enjoyed my 2017 Kia Niro since I purchased it in September 2017. It was the first model in this line and had a few issues. The sales as expected didn't do much after the initial sale. The service September 2017. It was the first model in this line and had a few issues. The sales as expected didn't do much after the initial sale. The service department has went downhill in recent years. I have had to replace both headlights multiple times and the only solution offered was expensive diagnostics. They convinced my wife to pay over $138 for 2 new lamps even though only 1 was out. Told her if they went out in less then a year bring the car in and they will replace and figure out what is going on. It went out yet again but because it's been over 12,000 miles the warranty is no good. Wanted to charge her $238 just to look at it. I had autozone replace it for $21 free labor and to no suprise the old lamp is the exact same make and model. I'll be looking for a new dealership that wants to keep the consumer coming back. More

Very virtuous and welcoming. . Never feel pressured to make a decision… whether it be the service department or the sales group. Both are patient and understanding . Never feel pressured to make a decision… whether it be the service department or the sales group. Both are patient and understanding More

the dealership is fine but Nathan in service is very rude unprofessional and not very helpful when we had issues with my daughters car couldn't service the car nor give us a time when the part would be in co unprofessional and not very helpful when we had issues with my daughters car couldn't service the car nor give us a time when the part would be in could be a week could be six months. My daughter is 20 so they wouldn't let her use one of their vehicles while her car was being repaired because she wasn't 25. I got a whole new insurance package so it included renters insurance like he advised paying more money each month so I would actually have to drive the car. His demands after all this were still unreasonable claiming overnight I had to produce an new updated insurance card or else he wouldn't loan us a vehicle. All of this because we needed our car fixed. He insulted me because of the type of insurance I had and was cocky and unprofessional in his approach all while they still have our car. This should be a courteous transaction because that's who we do business with for my daughters Volkswagon Golf and Nathan was anything but courteous his advice was to get rid of the car cause it could take so long to get it repaired? the car is 8 years old and she has had it 2 years!. He was just a slime to deal with and I wouldn't recommend the service department with him on board to anyone. Now my daughter is without a car and I am footing the bill for full coverage insurance to use one of their cars IF Nathan feels like allowing us to use a car. This is insane I deal with Honda and have NEVER dealt with this level of unprofessionalism by an employee. Stay away from Nathan in service he is bad news! More

Doyle is great! This is third car I have bought with him, and I will definitely go back. He listened to what I was looking for and found me the perfect SUV. I apprec This is third car I have bought with him, and I will definitely go back. He listened to what I was looking for and found me the perfect SUV. I appreciate his work ethic and how personable he is. 10 out of 5 stars for overall satisfaction!! More

I recently took my Volkswagen in for an oil change & brake fluid flush. I was pleasantly surprised at how nice Nathan was at the service desk. He made sure my car was taken care of and they did a great brake fluid flush. I was pleasantly surprised at how nice Nathan was at the service desk. He made sure my car was taken care of and they did a great job washing it. I’ve had a couple of issues with the service department damaging my car in the past. Which made me hesitant to bring it back. But great customer service and being taken care of after that incident has had me coming back. I’ve always loved Volkswagens! So thank you Nathan, I appreciate your service. More