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Overturf Volkswagen Kia
Kennewick, WA
1,426 Reviews
Overturf Volkswagen Kia is a local, family owned small business which has been serving the Tri-Cities, WA area for over 60 years. We offer Vehicle Sales, Service, and Parts for both brands. Whether you're looking for a new Volkswagen or Kia , a pre-owned vehicle, oil change, tires, inspection, diagnostics, major service, parts, or accessories, we are here to help.
We have a strong and committed sales, service, and ...
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,426 reviews
March 26, 2024
They made this process so easy. I told them what car I wanted and bill asked several followup questions to make sure I was getting what I needed we will be back for our next fleet v I told them what car I wanted and bill asked several followup questions to make sure I was getting what I needed we will be back for our next fleet vehicle. More
by otputnam
March 25, 2024
I would like to thank you for the excellent service from Mr. Shawn Graham to me and my sister. I bought my new VW Tiguan 2024, today, 03/24/2024, after I came with my sister to buy her new Tiguan 2024, yes Mr. Shawn Graham to me and my sister. I bought my new VW Tiguan 2024, today, 03/24/2024, after I came with my sister to buy her new Tiguan 2024, yesterday, 03/23/2024. I appreciated the excellent service from Mr. Shawn Graham when he helped my sister to buy her new car yesterday, 03/23/2024. I called Mr. Shawn Graham to set up appointment to help me get my new car today. Mr. Shawn Graham is very knowledgeable about cars and he takes time to explain information of the cars that we like, in details. He is very nice, sincere, and very patient to answer all our questions. Mr. Shawn Graham never rushes us to buy a car, instead he makes us feel comfortable and helps us choose the right cars that are most suitable for us. Mr Shawn Graham always makes sure we understand the information, and the systems of the cars well before he completed his service. We are very happy and very satisfied with the service from Mr. Shawn Graham. We would like to recommend Mr. Shawn Graham to our families and friends. We also appreciate Mr. Mark Neely who organized our paperwork and took time to go over our paperwork in details. We are also very happy and satisfied with Overturf. This is my second Tiguan that I bought from Overturf, after I bought my first Tiguan from Overturf, 11 years ago in 2013 and it’s still running excellent but I drove it for almost 120,00 miles, so I need a new Tiguan to drive long distance to work. This is the third Tiguan in our family that we bought from Overturf. Thank you very much for your excellent service!!! More
by Suwitda
March 24, 2024
Reputable dealership. Professional staff at all levels. Very clean showroom and well organized. I've known Doug Overturf since high school. He's well respected in the com Professional staff at all levels. Very clean showroom and well organized. I've known Doug Overturf since high school. He's well respected in the community. Overall an excellent buying experience for me. I'd recommend them to anyone looking for a great deal on a vehicle. More
by Rrtesian99301
March 24, 2024
Mr. Shawn Graham is very excellent. He is very knowledgeable about the car. He takes time to review and show all details of the cars for us. He can answer all our questions and if some question knowledgeable about the car. He takes time to review and show all details of the cars for us. He can answer all our questions and if some questions that he is not sure, he will take time to do research and find answers for us. We are very happy and very satisfied with his service. We will definitely recommend Mr. Shawn Graham to our family and friends. We both really appreciate Mr. Shawn Graham very much for all the service he provides for us. We also appreciate Mr. Frank Valle for recommending Mr. Shawn Graham to us. We also appreciate Mr. Mark Neely for the explanation and the assistance for the paper work. We feel very satisfied and very happy with all services from Overturf Motor Company, Kennewick, WA. More
by Sutee
March 22, 2024
Shawn listened to what our needs are and showed us the vehicle that best suited us. vehicle that best suited us. More
by pgputter29
Employees Worked With
March 19, 2024
We had a great experience buying a used Honda at Overturf. Frank was very accommodating about our test drive, and he was very informative about the history of the vehicle. Frank added a wonderful Overturf. Frank was very accommodating about our test drive, and he was very informative about the history of the vehicle. Frank added a wonderful personal touch to our discussions, and made the overall experience very pleasant. We would definitely recommend Frank and Overturf to others. More
by rnkrekel
March 17, 2024
I walked in on a Saturday with no appointment with the intent to just explore some Kia Models. The sales associate Shawn Graham met me outside. He didn't pressure me or feel like I had to check out anythi intent to just explore some Kia Models. The sales associate Shawn Graham met me outside. He didn't pressure me or feel like I had to check out anything I wasn't interested in. He let me explore at my pace and was super helpful to my questions. Shawn was respectful, and easy going. He took my needs in the vehicle into careful consideration and recommended a few models. I ended up testing out a Forte and took me on a great route to test out different features the car had, like the lane departure assist and different drive modes. Originally I wasn't looking for a new car but the outstanding customer service of not just Shawn, but every staff I interacted with, I ended up walking out with a new car. The staff at Overturf were pleasant, welcoming and not trying to upsell me. They simply let me dictate my experience and answered all questions. Once I decided to buy, Shawn walked me through the start of financing process, and while we waited to get to the finance team (they were super busy) he showed me all of the features and how to use them and how to access a video catalog to refer to if I forgot something. They detailed the car again while I signed papers and I was good to go with my new Kia. More
by kccrader24
March 16, 2024
Frank was wonderful to work with! Very friendly and honest. He goes above and beyond to ensure you are satisfied and knowledgeable about your new car. Very friendly and honest. He goes above and beyond to ensure you are satisfied and knowledgeable about your new car. More
by sandrasjule
March 14, 2024
Frank was an exceptional salesperson during my recent purchase of a Kia Forte. His extensive knowledge of the vehicle and its features made the buying process smooth and efficient. He patiently addressed purchase of a Kia Forte. His extensive knowledge of the vehicle and its features made the buying process smooth and efficient. He patiently addressed all my queries and ensured I felt confident in my decision. Frank's friendly demeanour and professionalism made the entire experience enjoyable. I highly recommend seeking him out More
by vishalkvini
Employees Worked With
March 12, 2024
My wife and I just purchased our 4th Kia from Bill at Overturf. Bill is the best salesman in the tricities!!! Easy to work with and fair. He works with us to get what we want and within our budget. A Overturf. Bill is the best salesman in the tricities!!! Easy to work with and fair. He works with us to get what we want and within our budget. Amazing job!! Thank you!! Mark in Finance shows you all your options with ZERO pressure. He tells you the advantages of each item and explains how they will benefit you!! Fantastic job to the team over there. More
by Ian Kirkpatrick
