Outten Chrysler Dodge Jeep Ram

We had been looking for a first vehicle for my son for the past 3 months and went to countless dealerships and used car lots without finding the right car for the right price. Everything we looked at was the past 3 months and went to countless dealerships and used car lots without finding the right car for the right price. Everything we looked at was overpriced or complete junk for what we wanted to spend and not one of the dealerships we visited gave us any confidence that they would help us find what we were looking for until I spoke to Eric Long from Outten Chrysler. He contacted me a few weeks ago after I had emailed the dealership inquiring about their used cars and SUV's and asked what we were looking for and our price range and said at the time there was nothing available but he would continue to look out and would contact me if he found something that might interest us. Sure enough a week later he called and said a customer was trading in a 2005 Ford Escape that met all our criteria and when the vehicle was at the dealership he would take pictures and email them to me to take a look at. The SUV was in mint condition and had low mileage and even was the color my son wanted. When I called Eric back to discuss in more detail he went far beyond the customer service I had received in all my previous searches. He was honest and up front and said he would work with us if we were interested and I set up an appointment to come in on Saturday, 12/14 to see the vehicle and take it for a test drive and find out if this was the right car for my son. Instead of placing the Ford on the lot for other customers to see Eric kept the vehicle in the back and had it cleaned up and detailed in and out and fully serviced and when we got there the car was even better in person then all the pictures he had sent us. Eric was friendly and knowledgeable and listened to everything we had to say and made sure it was the right vehicle for my son. I was completely blown away by his professionalism and he did an outstanding job guiding us through the entire process. We got a tour of the dealership and met the management and staff and walked away with an amazing experience because the people at Outten Chrysler really care about their customers and made sure we were aware of everything that was going on every step of the way. We saw the CarFax and all the work the Service Dept did when the Ford was traded in to make sure it left the lot in perfect condition for the new owner. My son was very happy and wanted the Ford and Eric spent 20 minutes with him just going over the entire vehicle from top to bottom before we drove off with his new car. Dan from the Finance Dept got us an excellent deal with Ally Bank and we also took a 3 year/36K warranty for added protection and walked away with nothing but a good feeling and new found respect because Outten did such an incredible job from beginning to end. They also had Elizabeth come over and take pictures of my son and daughter with his new car and put it up on the Outten Facebook page with our permission. I highly recommend Outten to everyone regardless if you are looking for a new or used vehicle and they have 3 dealerships within a quarter mile from each other with all makes and models. Eric Long did an outstanding job and my family and I can't thank him enough for all he did to make this possible for my son. The Outten Auto Group is definitely one of the BEST in PA and don't waste you time going anywhere else when you can go to a place where the customer is the main priority and you have people that care about making sure you are happy and find the right vehicle for the right price. Customer satisfaction is number 1 at Outten. Thanks again to Eric Long for a job well done! More

We had a great experience buying our new Jeep Wrangler Unlimited from Outten. Bruno Lebrun was a great salesman, answering all of our questions and making our buying experience a pleasant one. He was pr Unlimited from Outten. Bruno Lebrun was a great salesman, answering all of our questions and making our buying experience a pleasant one. He was professional yet friendly with our whole family. I would definitely buy a new car from Bruno and Outten again! More

My husband and I had a better than just good experience when purchasing our first new car at Outten. Eric was very accommodating to our needs and when it came to buying, he let us decide where we were comf when purchasing our first new car at Outten. Eric was very accommodating to our needs and when it came to buying, he let us decide where we were comfortable and guided us if needed. There was no pushing to make a decision, and that was one thing we were really thankful for. Thank you for such a great first experience! More

Your facility used to be a pleasure to use. As I have stated in previous surveys, I now feel like a number when I come in and am there. The only people that make me feel like a human are the ladies that stated in previous surveys, I now feel like a number when I come in and am there. The only people that make me feel like a human are the ladies that greet me when I come in and leave. The last time I was in (Nov, 2013), your washed my vehicle (thank you), but no floor board protector was placed in the vehicle. The drivers floor board was wet & messy. I also noticed that I did not get a checkup sheet, you must have discontinued that practice. I wish you hadn't. Now I have to laugh, I received in the mail an advertisement/notice that my vehicle is due for a state inspection, done a couple of weeks ago. Also a nice coupon for tire rotation, also done on the same visit. Could have used the coupon, as I am retired. I admit, I don't get to your facility very often. But I have come to your facility with my vehicles for services & repairs. I wish I could feel as appreciated now as I was when I bought my vehicles at your facility. More

Aaron Beach was my Sales Rep and he was the BEST! I had an idea of what kind of Jeep I wanted and Aaron was such a big help in the final deciding factor! He was so nice and I appreciate his friendliness an an idea of what kind of Jeep I wanted and Aaron was such a big help in the final deciding factor! He was so nice and I appreciate his friendliness and all of his amazing knowledge on Jeeps!! I love my new 2014 Jeep Wrangler Sport 4x4!!! Anyone who's looking for a new or used vehicle with awesome sales service I fully recommend Outten!! More

I keep going back because of the great service personal and techs. I would not go anywhere else unless I am out of the area and it is an emergency. This dealership should be proud of its employees and le and techs. I would not go anywhere else unless I am out of the area and it is an emergency. This dealership should be proud of its employees and level of service provided. More

I had an overall good experience. I was able to get my discount through the NEA but Outten did not offer me anything and I tried everything. As for the setup I felt I was crammed into a little cubby hole discount through the NEA but Outten did not offer me anything and I tried everything. As for the setup I felt I was crammed into a little cubby hole for our discussions. Eric was very kind and he was trying his best to get me the Jeep I wanted and he was successful. The iced tea was out of service and they advertise free cookies but they put like 12 out at the beginning of the day and no more. I even saw an employee taking one for himself. In the end I wanted the Jeep and Eric was able to work with me. More

Eric took his time and made sure we understood the features. We got a great deal on our truck and LOVE it. Eric also remembered our daughters nickname and that left a great impression !! Thanx Eric features. We got a great deal on our truck and LOVE it. Eric also remembered our daughters nickname and that left a great impression !! Thanx Eric More

I am very pleased with my experience at Outten. Bruno and Dave got me into the car I wanted and I am extremely happy with my purchase. I was treated with friendliness and respect from ALL the staff. I high Dave got me into the car I wanted and I am extremely happy with my purchase. I was treated with friendliness and respect from ALL the staff. I highly recommend Outten to anyone looking for a car, and I wish Bruno much success in the future More

Excellent dealership with a well deserved great reputation. Randy was great to work with. The whole experience was great. Would recommend Randy and Outten to all my family and friends. reputation. Randy was great to work with. The whole experience was great. Would recommend Randy and Outten to all my family and friends. More