Outten Chrysler Dodge Jeep Ram

stepped out on my own Helped me find a truck that I could afford while I step out on my own and I love this truck and couldn't be happier! Thanks Helped me find a truck that I could afford while I step out on my own and I love this truck and couldn't be happier! Thanks More

Enjoyable Bruno helped me pick out my jeep and really worked with me to meet my needs. He walked through each step of the process and didn't rush through it to Bruno helped me pick out my jeep and really worked with me to meet my needs. He walked through each step of the process and didn't rush through it to get to the next person. More

Awesome Absolutely awesome salesman! Bret went above and beyond to get us the vehicle we wanted! Would highly recommend him or anyone of the sales men. Every Absolutely awesome salesman! Bret went above and beyond to get us the vehicle we wanted! Would highly recommend him or anyone of the sales men. Every person we came in contact with went away above what they had to ,to help us! Superior sales team! More

absolutely FABULOUS! ! The team at Outten in Hamburg was fabulous. It is an hour away but well worth the drive!! Bret is an amazing salesperson..our experience was awesome! The team at Outten in Hamburg was fabulous. It is an hour away but well worth the drive!! Bret is an amazing salesperson..our experience was awesome!!! More

They are ok Although this dealer did get me into a new car I do have complaints. They seemed to rush me through the deal. They never showed me anything about the Although this dealer did get me into a new car I do have complaints. They seemed to rush me through the deal. They never showed me anything about the car I was purchasing. Didn't put any effort into explaining the features on the car. They rushed me through the paperwork and it seemed that they just wanted to get it done. Almost like they just wanted to sell a car and get me out of there. The salesperson I dealt with was Bruno. Nice guy but not very informative. I give 3 stars because they did sell me a nice new car but the sales department could have made my experience much better! More

New Dodge Dart Purchase So I am a 22 year old who just bought a new dodge dart from Outten and let me say, I would recommend them to all of my friends and family! This is my So I am a 22 year old who just bought a new dodge dart from Outten and let me say, I would recommend them to all of my friends and family! This is my 2nd time buying from Outten and I'm even happier the 2nd time. The service is spectacular, the salesmen do not hound you and are clearly there to look out for your best interest. They have a very wide selection of new and used vehicles, and will go out of the way to find the perfect fit visibly and financially for you. Even received a thank you gift basket in the mail yesterday. - From another satisfied customer Thanks again Outten!! More

My new 2015 Jeep Renegade TrailHawk Salesman Bruno Lebrun was great. Bruno and the finance department worked diligently to get me into my new Jeep and the process when I picked it up Salesman Bruno Lebrun was great. Bruno and the finance department worked diligently to get me into my new Jeep and the process when I picked it up was less than 1/2 hour. Highly recommend Outten Chrysler in Hamburg. More

Bret's honesty keeps me going back I have purchased 5 cars from here. Four of which have been from Bret Bair. He's honest and doesn't try to push you into anything. My interactions with I have purchased 5 cars from here. Four of which have been from Bret Bair. He's honest and doesn't try to push you into anything. My interactions with the rest of the staff has been good. When people ask me about where to purchase a car, I do tell them to give Bret a try. More

Excellent experience! Bret made buying my Wrangler an excellent experience. He kept me informed every step of the way, and made the process fast and easy. My test drive wit Bret made buying my Wrangler an excellent experience. He kept me informed every step of the way, and made the process fast and easy. My test drive with Bret was unlike any other dealer test drive. He coached me through the drive, learning, and trying out all the features the Jeep has to offer. It was a great experience, and I am very happy and satisfied with my new Jeep. Thank you Bret! More

Unprofessional, sarcastic and nickel and dime Let's start by saying between my wife and I we have purchased 9 vehicles personally from Outten, as well as another 4 vehicles purchased by our paren Let's start by saying between my wife and I we have purchased 9 vehicles personally from Outten, as well as another 4 vehicles purchased by our parents and grandparents over the last 13 years. The parents and grandparents have since stopped dealing with Outten due to lack of professionalism within the sales team and overall customer service and nickel and diming you at service appointments. Today, I will finally be joining them and seeking a new dealer to do business with. Let's start by saying Eli Stump and his lack of personality, choice of words and customer service skills. Lecturing and talking down to my wife about proper Dually tire rotation when he didn't know I no longer had FACTORY wheels and tires on in the first place and CANT TAKE THE FRONTS TO THE REAR AND VISE VERSA. Then the outright bold lie of telling my wife that the diesel preheat recall was being finally being fixed as they spoke that's why it's taking so long for the service, when in reality it wasn't. It was the "oh someone else had theirs done today as well we lost track of parts" speech. Yeah sure Eli. Ok. You realized this at 5:03pm when she called you at 1:30pm as I couldn't cause I was at work. So I then go onto fail inspection for having a bull bar with "2" off road lights attached to it, wired separately on a wireless remote so THEY DONT work with my headlights. I first get told it fails cause they don't work. Oh really? So I tell Eli after they had my vehicle in on appointment now for 9 hours need I remind you, the wireless remote is in the compartment next to the radio and they do work. Well now they see they do work, so now it fails cause they don't have a cover on the lights. You following this. Then it says on my receipt "must be disconnected at inspection or have covers over the lights". Ok so go under the hood, pull the fuse, do your inspection and then pull it onto the lot and I'll plug the fuse back in or better yet to inspect it if it makes you feel better, pop out the battery on the remote so they won't turn on when the button is suppressed. No harm no foul. But on the DMV website paragraph 175.66 states I am in compliance or subchapter F, letter L. They aren't REQUIRED lights. Not to mention though it's the same bull bar THEY install and sell on the 1500 series Rams without covers and pass just fine at inspection on their end before the sale to the consumer. Then it was due to my wheels being "to wide" and sticking out past the wheel wells. It's 1.5 inches. I measured it myself. Like the same off road tires they add on again to the 1500 series to mark up the price and sell us the consumer and install fender flares that the tires still stick out past anyways but will probably fail when you go in for their free lifetime state inspection. Lol. Free my a$$. Now onto my once again software update needed radio cause it's froze on the home screen and don't function. Nope, not this time. It's fried now and, yep, no parts. Keep in mind this is all going on at once here. And last but not least, Outten chryslers famous part that is needed whenever you go in, the almighty air filter is filthy according to Eli. Yeah I'm going to buy that. NOT. This day and age it's truely sad how many people will purposely go out of their way to knowingly screw over someone. The problem with my truck was I took it to Outten expecting the "Family style" customer service and loyalty i have given them over the years and they simply are about dollar signs, not loyalty. I will never return to Outten to do business of any nature after today. You have failed Outten on a very loyal customer. And no don't need a hug, fist pump, bromance talk or pow wow from the general manager either. Keep it. More