Outten Chevrolet of Allentown
Allentown, PA
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Outten has a used Chevrolet Bolt I am interested in. I sent an inquiry on the website asking a few specific questions about the vehicle. I got a reply from Dave Hollenbach asking when I could come in to I sent an inquiry on the website asking a few specific questions about the vehicle. I got a reply from Dave Hollenbach asking when I could come in to view the car. I communicated I would like my questions answered before driving 3 hours to come in. Dave then asked for my cell phone to call. I expressed I'd like to keep the conversation to email so that I can reference the answers at a later date if needed. Dave replied again asking me when I could come in with no answer to my questions. I pressed again for answers and he told me that he has a showroom full of "actual customers" and to let him know when I was serious. This is very disheartening. I am making a purchase this week, but I cannot support this dealership due to David's actions. More
Jason the sales manager was excellent. He helped us and really worked hard to get our deal done. Unfortunately we couldn’t make a deal but not dealers fault at all. I appreciate the help a He helped us and really worked hard to get our deal done. Unfortunately we couldn’t make a deal but not dealers fault at all. I appreciate the help and will recommend them whenever I can. More
Went last night to purchase and trade in a vehicle. The customer service was friendly, honest and quick. I have spent hours in dealerships playing a back and forth game but not here. I was in and out i The customer service was friendly, honest and quick. I have spent hours in dealerships playing a back and forth game but not here. I was in and out in an hour and the staff couldn't have been more productive, polite and efficient. I'd give more stars if I could! More
Not satisfied with the service Issue not resolved Have to schedule yet another appointment ⁉️ Promised follow up info not provided despite words of assurance from the service manager Have to schedule yet another appointment ⁉️ Promised follow up info not provided despite words of assurance from the service manager More