Ourisman Volkswagen of Laurel - Service Center

Service received on 1/9/2016 I was disappointed with the service received on 1.9.2016. I waited 4 hours for service that was not initiated by the Service Manager. I was disappointed with the service received on 1.9.2016. I waited 4 hours for service that was not initiated by the Service Manager. More

I like Mike My experience with Ourisman VW Laurel has generally been good but I would like to single out Mike Ruth for exceptional customer service. I have been b My experience with Ourisman VW Laurel has generally been good but I would like to single out Mike Ruth for exceptional customer service. I have been bringing my Passat to this location for regular maintenance for years and usually it is Mike who ensures that there are no surprises. He provides excellent follow-up, keeping me up to date on the progress of work on my car. Courteous and collected, Mike is a professional with whom it has been a pleasure to do business. More

Super fast service. Thoughtful and professional. I had my Civic in for the first maintenance. Appointment time was convenient, turn around time for oil change and tire rotation was extremely fast. I had my Civic in for the first maintenance. Appointment time was convenient, turn around time for oil change and tire rotation was extremely fast. Mr Wheaton and his service team even had the car washed. I didn't have a coupon that day, they used one anyway. More

Ourisman VW of Laurel is the best in town. I travel past other VW and Honda dealers because of Ron Lane and Ed Wheaton. They are knowledgeable and make me special. Their facility is beautiful, they even hav other VW and Honda dealers because of Ron Lane and Ed Wheaton. They are knowledgeable and make me special. Their facility is beautiful, they even have a popcorn maker in service which my kids loved. Isaac in Sales is tremendous. What an environment. Their management is on top of their game. Thanks as always. More

Problem: Malfunctioning display for cabin temperature controls. Required two trips - #1. Diagnosis of issue, and ordering of replacement parts; #2. Installation of replacement parts; There controls. Required two trips - #1. Diagnosis of issue, and ordering of replacement parts; #2. Installation of replacement parts; There was a communications issue with this service. Somewhere between trip #1 and trip #2, communication was lost between the Parts department and Service department. The Parts department never told the Service department about receipt of the ordered part(s), and the Service department did not 'follow up' on the part(s) that were ordered. Thus - I was not contacted for 'trip #2', to have the actual work done/part(s) installed. I was unaware of any issues, however after waiting what I considered an appropriate amount of time, I contacted the Service department to make an inquiry as to their status. They checked, I was told that the part was 'in', and made the follow-up appointment (#2) to have the work done. Trip #2 - Went well/smoothly. I consider this experience somewhat of a 'fluke', and since the 'communications lapse' has been addressed, I have no doubts that their level of service for future visits will be excellent. More

Alex is always helpful and friendly. He always responds to whatever questions I have, which sometimes is quite a few. Recently I had some routine service work done and he applied a discount. I did not ev to whatever questions I have, which sometimes is quite a few. Recently I had some routine service work done and he applied a discount. I did not even have to have any printed coupon which saves me the hassle of printing, and remembering to bring it with me. Also saves printing paper and ink, a little greener is a bonus. He saved me a few dollars on something I did not even know I could get a discount on. I appreciate anytime someone saves me money. More

Every single time I have been to Ourisman I have had a terrific experience. The employees all worked together as a team and everything from dropping my car off to getting it back was done professionally.I terrific experience. The employees all worked together as a team and everything from dropping my car off to getting it back was done professionally.I highly recommend this dealership. More

For the past 4 years, I have relied on Ourisman Honda Volkswagen of Laurel for the service and maintenance of both my 2009 Jetta and 2010 Touareg. Always friendly, courteous and efficient service from t Volkswagen of Laurel for the service and maintenance of both my 2009 Jetta and 2010 Touareg. Always friendly, courteous and efficient service from the initial phone call to the completed service. I highly recommend Ourisman. More

Ron Lane and Rich Hence were wonderful, they have helped me before and each time they are very polite and professional and everything was fixed very quickly. I would defiantly recommend them to anyone. me before and each time they are very polite and professional and everything was fixed very quickly. I would defiantly recommend them to anyone. More