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Ourisman Volkswagen of Laurel - Service Center

Laurel, MD

4.6
100 Reviews
Call Service Center (301) 498-7400

100 Reviews of Ourisman Volkswagen of Laurel - Service Center

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July 27, 2023

This is the best service center I have encountered. Very helpful and they work with you to save money. More

by amykeys2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian
Report | Print
Jul 28, 2023 -

Ourisman Volkswagen of Laurel responded

Thank you for taking the time to leave us a review. We GREATLY appreciate it!! It is amazing to hear that our service department is VERY helpful and works to save you money. I will pass your kind words onto the service department. Thank you and we look forward to seeing you again!!!

July 24, 2023

My vehicle lost all power suddenly on 495. I towed the vehicle to Ourisman of Laurel and was greeted by a kind service representative named Cortez. Although it was late and the service lane wa More

by RobbieB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cortez
Report | Print
Jul 25, 2023 -

Ourisman Volkswagen of Laurel responded

Thank you taking the time to leave such an amazing review!! I am so glad our service department was able to take care of you. I will pass on your kind words to Cortez and the entire service staff. We are also glad to hear everything is running great. Again, Thank you!!!

July 19, 2023

The appointment was easy to schedule and my car was taken in as soon as I arrived at at the dealership. I didn’t want to wait around until the service was completed so the shuttle took me home and picked me More

by Toni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Penn
Report | Print
Jul 19, 2023 -

Ourisman Volkswagen of Laurel responded

Thank you for the review Toni!! Glad to see that we where able to care of you promptly and that you were able to take advantage of our shuttle service. I will pass on the kind words to our service manager. We are very excited to have the opportunity to service your vehicle in the future.

July 10, 2023

Rick was very helpful and professional. He answered all of my questions and communicated with me during the entire process More

by Zhane.gaines
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Collins
Report | Print
Jul 10, 2023 -

Ourisman Volkswagen of Laurel responded

Thank you for your review. I'm glad Ricky was helpful and professional!! We look forward to servicing your vehicle in the future.

June 21, 2023

Adrian G. In the service department is awesome! He took care of my issue quickly and got my Atlas back to me the same day. More

by acasey0427
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Adrian Garcia
Report | Print
Jun 21, 2023 -

Ourisman Volkswagen of Laurel responded

Thank you very much for your review! We appreciate the staff highlight for Adrian and are thrilled to hear about your positive experience working with him. Glad he was able to get you and your Volkswagen Atlas back on the road with confidence the same day you brought it in. We'll be sure to pass your kind words on and tell him to keep up the excellent work! We're grateful to have him on our team. If you or your vehicle needs anything, we're here anytime and happy to help. Have a great rest of your week, and drive safe! :)

June 19, 2023

Just a wonderful experience after arriving at the dealership, Ayden was very helpfull and nice, thanks. More

by cabreraosorio
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ayden Coleman
Report | Print
Jun 20, 2023 -

Ourisman Volkswagen of Laurel responded

Thank you so much for taking the time to leave a review! We're pleased to hear about your positive experience working with Ayden and will be sure to pass your kind words on. We're grateful to have him on our team at Ourisman Volkswagen of Laurel. If you or your Volkswagen needs anything, please don't hesitate to reach out! We're here and happy to help. Enjoy the rest of your week, and have safe travels!

June 09, 2023

ALL STAFF INCLUDING ADVISOR ADRIAN GARCIA AND TECHNICIAN ANDY RAMOS WERE PATIENT AND SHOWED EMPATHY TOWARDS MY CONCERNS REGARDING MY VW AND WAYS TO ASSIST IN PROVIDING PROPER SERVICES. I AM TRULY GRATEFUL. More

by harry43us
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Garcia and Andy Ramos
Report | Print
Jun 13, 2023 -

Ourisman Volkswagen of Laurel responded

Harry, thank you very much for your 5-star review! We appreciate the staff highlight for Adrian and Andy at Ourisman Volkswagen of Laurel. We'll be sure to pass your kind words concerning their empathy and patience on to them. Glad they were able to get you and your Volkswagen back on the road with confidence! If you or your vehicle needs anything, we're here anytime. Have a great rest of your day, and drive safe! We look forward to your next visit with us.

Jun 13, 2023 -

harry43us responded

THANK YOU FOR ACKNOWLEDGING MY REVIEW !! The response regarding my review speaks volumes about pure professionalism and great customer service..

June 07, 2023

I have bought 6 cars from this dealership. I have always had good service until recently as I took the car in for 2 new tires and the car came back with bent wheels. They did send the wheels o More

by elizabethghandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon Alcorn
Report | Print
May 23, 2023

Have had many years of outstanding and careful attention to our cars and vehicle experience. Highly recommended. More

by gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince
Report | Print
Jun 13, 2023 -

Ourisman Volkswagen of Laurel responded

Gary, thank you so much for your review! We take genuine pride in the excellent customer service we provide, and we're grateful you experienced that with our team's professionalism and attention to detail. We'll tell them to keep up the great work. If you or your Volkswagen needs anything, we're here anytime and happy to help. Thanks for continuing to support us over the years, and have safe travels! We look forward to your next visit. :)

May 23, 2023

Excellent and very accommodating. They were able fit me in as an emergency appointment. Thank you very much. More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Garcia
Report | Print
Jun 13, 2023 -

Ourisman Volkswagen of Laurel responded

Thank you very much, Michael, for your 5-star review! We're thrilled to hear about your positive experience with us at Ourisman Volkswagen of Laurel, from getting an emergency appointment to having a short wait time. We value your business and look forward to serving you again in the future. Have a great rest of your day, and drive safe! :)

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