Ourisman Volkswagen of Laurel - Service Center

Easy and quick to make a timely appointment. Friendly service writers who are easy to work with and took the time to look at our service history and only recommend needed services. Quick service Friendly service writers who are easy to work with and took the time to look at our service history and only recommend needed services. Quick service. Easy and quick pickup. Would recommend. More

Ourisman Volkswagen of Laurel is an excellent place to purchase a brand new car. The managers and staff members professionalism and caring hearts will put you in any vehicle that you want and affordable f purchase a brand new car. The managers and staff members professionalism and caring hearts will put you in any vehicle that you want and affordable for you. I give this dealership 5 stars and thumbs up. Also I was recently there for service and their service is outstanding as well. More

Carlos was amazing and will go back to him for all my needs. He communicated every step of the way and went out of his way to arrange a pick up for me. Highly recommend him. needs. He communicated every step of the way and went out of his way to arrange a pick up for me. Highly recommend him. More

So as always I had a very good experience with the dealership, They kept me informed and fit me right in. I'll be coming back. dealership, They kept me informed and fit me right in. I'll be coming back. More

They are very prompt. They took my car right away and I didn't have to wait very long to get it back. They took my car right away and I didn't have to wait very long to get it back. More

I called the scheduling department and was able to get scheduled for the same day. From the moment I walked in through the service department door I was greeted warmly by Adrian Garcia. He took the time t scheduled for the same day. From the moment I walked in through the service department door I was greeted warmly by Adrian Garcia. He took the time to listen to all of my concerns and provided fast excellent service. Thank you Adrian! More

I recently had service performed on a brand new Atlas Cross Sport. I bought my car from a different dealer but they were not able to “get me in for 2 weeks!!”. I called Laurel VW, they set me up for t Cross Sport. I bought my car from a different dealer but they were not able to “get me in for 2 weeks!!”. I called Laurel VW, they set me up for the next day. Carlos was the service advisor, he listened as I explained what the issues were, he said they will figure it out and they did! He kept me posted as the technicians worked to diagnose the issues. It was determined a part was needed to be replaced. I waited while the work was completed. The waiting area was clean and comfortable. I will definitely be returning for my scheduled services. More

Had an appointment on Sat, March 23rd, but someone in Service dept scheduled incorrectly for what I needed. Carlos, who is one of the service advisors, was very nice and helpful and had a tech to do a mu Service dept scheduled incorrectly for what I needed. Carlos, who is one of the service advisors, was very nice and helpful and had a tech to do a multi-point inspection of the suspension, etc. Ourisman VW Laurel is my place to go for service and buying More

They heard the problem and afterwards explained it on finding the problem and fixed it finding the problem and fixed it More

Service department was courteous and friendly. Accurate on time of vehicle service time. Happy that I my vehicle there. Accurate on time of vehicle service time. Happy that I my vehicle there. More