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Ourisman Volkswagen of Laurel - Service Center

Laurel, MD

4.7
104 Reviews
Call Service Center (301) 498-7400

104 Reviews of Ourisman Volkswagen of Laurel - Service Center

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February 05, 2025

Took my truck to get service. Rick provided great customer service. They identified the problem, fixed a recall and ordered a part that is needed. More

by Shawn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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January 29, 2025

Thorough and efficient service. i have been taking my Atlas Cross Sport to Ourisman for all service since my car was new and I will continue to do so. More

by wandst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept. - Annette Rozetti
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January 15, 2025

Excellent service as always. Vince Penn is the best! Explained everything that was required. Time of completion and cost right on the nose! More

by patengel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Penn
Report | Print
Jan 18, 2025 -

Ourisman Volkswagen of Laurel responded

Thank you for the great review! We’re so glad to hear that Vince Penn provided excellent service and kept everything on track. We appreciate your continued trust in us and look forward to serving you again!

December 22, 2024

Staff was welcoming, knowledgeable, & knid. They answered all my questions, did not perform ant work without my approval, had excellent communication & the prices were upfront & honest. I More

by Hfinberg71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annette from Service
Report | Print
Dec 28, 2024 -

Ourisman Volkswagen of Laurel responded

Thank you for your kind words! We're glad you had a great experience and appreciated our service. We look forward to welcoming you back!

December 07, 2024

Staff is an always, professional, knowledgeable, helpful and friendly. Clean ,inviting wait area too. Thanks More

by Jda419
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Dec 12, 2024 -

Ourisman Volkswagen of Laurel responded

Thank you for your kind words! We're so glad you had a positive experience with our friendly and professional staff. We appreciate your feedback and look forward to serving you again!

November 26, 2024

V. Penn was my advisor, he quickly check me in when I got there. Oil change and Rotation were complete upon request. Thanks to the tech and advisor More

by N. Phan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
V. Penn
Report | Print
Dec 21, 2024 -

Ourisman Volkswagen of Laurel responded

We're glad V. Penn took great care of you and that your oil change and rotation were completed as requested. We appreciate your feedback and will pass it along to both the tech and advisor!

October 04, 2024

OURISMAN VW is my dealer of choice in the DC area. I have used them for service for my VW Jetta three times since relocating to this area and each time the service has been friendly, efficient, and my More

by Mcvay737
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent P. in the Service Department.
Report | Print
Oct 15, 2024 -

Ourisman Volkswagen of Laurel responded

We're glad to hear you’ve had friendly and efficient service at OURISMAN VW. It’s great that they take the time to return your car clean! If you need anything else, feel free to reach out!

August 23, 2024

This location provides a level of customer service that far exceeds expectations! Mike was fantastic with scheduling maintenance, advising what maintenance/repairs need to be completed and followed throug More

by Ginawindsor87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael kerr
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Aug 30, 2024 -

Ourisman Volkswagen of Laurel responded

Thank you for your kind words! We're thrilled to hear that Vincent Penn provided you with outstanding customer service. We'll be sure to pass along your compliments to him. Your satisfaction is our priority, and we appreciate you taking the time to share your positive experience with us.

August 23, 2024

Vincent Penn always has great customer service and does and outstanding job thanks for the great work. More

by barbarathomas1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Penn
Report | Print
Sep 03, 2024 -

Ourisman Volkswagen of Laurel responded

Thank you for your kind words! We're glad Vincent provided great service and made your experience a positive one. We look forward to serving you again!

August 15, 2024

Vince as always been great. I’ve always have been happy with the results been going here for quite a few years. More

by ndavila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince
Report | Print
Aug 16, 2024 -

Ourisman Volkswagen of Laurel responded

Thank you so much for your continued loyalty and kind words! We're thrilled to hear that you've been happy with the results each time you've visited. Vince and the entire team truly appreciate your support over the years. We look forward to seeing you again soon!

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