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Ourisman Volkswagen of Laurel - Service Center

Laurel, MD

4.6
99 Reviews

99 Reviews of Ourisman Volkswagen of Laurel - Service Center

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November 26, 2024

V. Penn was my advisor, he quickly check me in when I got there. Oil change and Rotation were complete upon request. Thanks to the tech and advisor More

by N. Phan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
V. Penn
October 04, 2024

OURISMAN VW is my dealer of choice in the DC area. I have used them for service for my VW Jetta three times since relocating to this area and each time the service has been friendly, efficient, and my More

by Mcvay737
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent P. in the Service Department.
Oct 15, 2024 -

Ourisman Volkswagen of Laurel responded

We're glad to hear you’ve had friendly and efficient service at OURISMAN VW. It’s great that they take the time to return your car clean! If you need anything else, feel free to reach out!

August 23, 2024

This location provides a level of customer service that far exceeds expectations! Mike was fantastic with scheduling maintenance, advising what maintenance/repairs need to be completed and followed throug More

by Ginawindsor87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael kerr
Aug 30, 2024 -

Ourisman Volkswagen of Laurel responded

Thank you for your kind words! We're thrilled to hear that Vincent Penn provided you with outstanding customer service. We'll be sure to pass along your compliments to him. Your satisfaction is our priority, and we appreciate you taking the time to share your positive experience with us.

August 23, 2024

Vincent Penn always has great customer service and does and outstanding job thanks for the great work. More

by barbarathomas1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Penn
Sep 03, 2024 -

Ourisman Volkswagen of Laurel responded

Thank you for your kind words! We're glad Vincent provided great service and made your experience a positive one. We look forward to serving you again!

August 15, 2024

Vince as always been great. I’ve always have been happy with the results been going here for quite a few years. More

by ndavila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince
Aug 16, 2024 -

Ourisman Volkswagen of Laurel responded

Thank you so much for your continued loyalty and kind words! We're thrilled to hear that you've been happy with the results each time you've visited. Vince and the entire team truly appreciate your support over the years. We look forward to seeing you again soon!

August 14, 2024

My experience with the Ourisman dealership was awesome. . They were very friendly. I rate the custom service 10 plus.I wasn't there long. I recommend Ourisman dealership to anyone. Thank you so much. I will More

by kayjohnson53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rahim King ( 1929569 ) Rate: 10
Aug 16, 2024 -

Ourisman Volkswagen of Laurel responded

Thank you so much for your fantastic review! We're thrilled to hear that you had an awesome experience at Ourisman dealership. Our team prides itself on providing top-notch customer service, so it's great to know we exceeded your expectations. We appreciate your recommendation and look forward to welcoming you back in the future!

August 04, 2024

Mike at Ourisman VW Laurel provided excellent customer service from start to finish. I’ve been a customer for 10 years and Mike in the service department stands out. More

by Kellye Walton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Aug 05, 2024 -

Ourisman Volkswagen of Laurel responded

Thank you for taking to time to give us a 5 star review Kellye.

July 31, 2024

Ourisman Volkswagen of Laurel is awesome! …whether I come “hot” - No Appointment or have an appointment, Ourisman Volkswagen of Laure “ALWAYS” takes care of Whatever my vehicle needs. More

by Misturada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Deckert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Ourisman Volkswagen of Laurel responded

Always our pleasure to help. Have a great day!

June 25, 2024

My vehicle is in good hands at Ourisman VW of Laurel MD, Excellent understanding of what needs to be done. Excellent communicator and advisor. More

by gail.harriman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Penn
Jun 28, 2024 -

Ourisman Volkswagen of Laurel responded

Thank you so much for your kind words! We're thrilled to hear that you feel your vehicle is in good hands at Ourisman VW of Laurel, We appreciate your trust and look forward to continuing to serve you!

May 23, 2024

Very satisfied with the service providaed by this dealership. The car was in great shape. More

by lrboyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Penn
May 24, 2024 -

Ourisman Volkswagen of Laurel responded

Thank you for your positive feedback! We're glad to hear that you're very satisfied with our service and that the car was in great shape. We appreciate your business and hope to serve you again in the future!

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