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Ourisman Volkswagen of Laurel

Laurel, MD

4.5
1,172 Reviews
What really sets a car dealership apart these days? Service, Value, Selection and Price You're a Smart Shopper! You know what it takes to find a great deal on a New Car or quality used Pre-owned Car. Whether you're looking for the perfect new vehicle or a great deal on a Low Price Car or Low Mileage Car, you can be in-control as you use the Car Shopping Tools on our website to find the vehicle you want! Plus, you can check out the Current Online Specials and Promotions that change all the time! Check out our Facebook page, "Ourisman Insiders" Convenient Location, Service, Parts, Accessories, we have it all!
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3371 Laurel Fort Meade Rd Suite B

Laurel, MD

20724

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Showing 1,172 reviews

August 26, 2014

Friendly and Professional. Great experience. James Jones was my salesperson. He was courteous and very personable. He explained everything thoroughly and answered all questions. The finance perso More

by Very Impressed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Blackmon, James Jones
August 07, 2014

Amazingness at its best When I arrived I was greeted by Ramon Hart, whom is calm and soft spoken, but knew his stuff and a very genuine person. I was specifically looking for More

by jazzysix
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ramon Hart, and Julius Green
July 29, 2014

Only dealer that got me my car at my price! I needed the 2015 Honda Fit for my daughter who was going back to college. The preferred color was yellow. Robert Davis had the yellow Fit and gave me More

by filipczyktl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Davis, Joe Rasulzad
July 28, 2014

Excellent service and assistance Robert Davis made us feel like family! He was not a car salesman, he was a family member in the process. We will be back with him! More

by rgpkline
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Davis
July 23, 2014

Honest and Fair Better than Honda of Bowie Got ripped off at Honda of Bowie (my previous purchase) but came here and got a culmination of great customer service that was extremely honest, commu More

by joewight
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Earl Errera, Debbie Lewis, Alan Benton
July 14, 2014

Made my first "big girl" purchase a breeze. I had a brand new 2014 Honda Civic XE scoped out that I knew I wanted to purchase, but wasn't sure if I'd honestly be able to afford it. I figured it More

by megmo127
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ramon Hart
July 02, 2014

great car buying experience Ive purchased other vehicles from other dealers but , I can say working with James Jones and the fine staff at Ourismans of Laurel i will continue to More

by littleg57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Jones
June 29, 2014

Best Place To Buy A New Car!! Buying a new car from this dealership was a great experience from beginning to end!! This dealership team went above & beyond. This was our 2nd car pu More

by PamA56
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmie Powell, James Jones, Anthony Davenport
June 27, 2014

Sold a car that barely passed inspection Recently purchased a car in January 2014. The car barely passed inspection (meaning it was passed MD State Inspection by percentage points) as told to More

by dw2904
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jerry Griffith
Jul 01, 2014 -

Ourisman Volkswagen of Laurel responded

I’m sorry to hear that you are not happy with the vehicle that you purchased. I tried to reach out to you privately but did not get a response. We take great pride in our ability to provide safe, reliable, affordable transportation for our customers. Let me try to address your concern in a way that is easy to understand. When any vehicle is Maryland State Inspected and the parts pass inspection, it would be unusual to replace those parts as they still have valuable life left. It’s nearly impossible to accurately predict how much longer parts may last. Think of it on a scale of 1 to 10. If the requirement to pass inspection is a “6” and the part in question measures an “8” it would be wasteful to replace parts that don’t need to be replaced yet. Contrary to your comment brake pads do not typically “go bad” they “wear” from normal driving. Had we seen any defect or safety issue they would have been replaced. The other factor that makes it’s impossible to predict the brake pad lifespan is driving habits. With highway driving the pads could last years and with city driving, the life would typically be much shorter as there is a lot more stop and go traffic. I can offer a complementary safety inspection so we could verify that this is normal wear and not a defect. If you would like to come to my dealership and discuss this in person, I would be happy to meet with you. Please contact me if you should decide to take me up on that offer. Thank you again for your review and feedback.

June 25, 2014

Awesome Experience I knew when I walked into Ourisman/s Honda/VW of Laurel, I knew I was in the right place to purchase my next car. James Jones took me on a tour and f More

by JamesCarr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Jones, Debbie Lewis
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