Ourisman Volkswagen of Laurel
Laurel, MD
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Friendly and Professional. Great experience. James Jones was my salesperson. He was courteous and very personable. He explained everything thoroughly and answered all questions. The finance perso James Jones was my salesperson. He was courteous and very personable. He explained everything thoroughly and answered all questions. The finance person I had was Brian Blackmon. He was patient and very kind. He was also personable and made the experience a great one. I would definitely come back to buy another vehicle. I will also recommend others! More
Amazingness at its best When I arrived I was greeted by Ramon Hart, whom is calm and soft spoken, but knew his stuff and a very genuine person. I was specifically looking for When I arrived I was greeted by Ramon Hart, whom is calm and soft spoken, but knew his stuff and a very genuine person. I was specifically looking for a Honda Civic Coupe, but after seeing them in person I decided against them and went for the sedan. But Ramon, was calm and helpful in telling me about all of the lovely features the Civic has and the differences between LX, EX, and EX-L. I went to for the most cost effective for my budget. We sat down to talk about the car and the terms of buying the car we were joined by Julius Green. Who is outspoken and gregarious, seemed to be an effective leader as a sales manager. The experience of buying this car was not what I expected. I was expecting to get taken advantage of because I was a single female, but I really feel like they tried to help me as much as they possibly could and were honest with me. Once it came to financing the vehicle, I worked with Tyrone Cypress. Who I felt should be a lawyer. He was thorough, direct and made you really think of what your answer would be. But at the same time I really felt like he was extremely helpful and honest as well. Overall, I thoroughly enjoyed buying my first new car from Ourisman’s Honda of Laurel. I will without doubts recommend all friends and individuals that just complement me on my car to them. I know if I send someone to Ourisman’s Honda of Laurel they will be taken care of from the beginning to the end. So that is why I say my experience was amazingness at its best. Thank you so much for the wonderful experience. More
Only dealer that got me my car at my price! I needed the 2015 Honda Fit for my daughter who was going back to college. The preferred color was yellow. Robert Davis had the yellow Fit and gave me I needed the 2015 Honda Fit for my daughter who was going back to college. The preferred color was yellow. Robert Davis had the yellow Fit and gave me a great price. I am truly grateful and recommend Robert and Ourisman Honda to anyone. Robert is knowledgeable, friendly and followed up with me several times after the sale to make sure all my questions were answered. Thank you Robert! More
Excellent service and assistance Robert Davis made us feel like family! He was not a car salesman, he was a family member in the process. We will be back with him! Robert Davis made us feel like family! He was not a car salesman, he was a family member in the process. We will be back with him! More
Honest and Fair Better than Honda of Bowie Got ripped off at Honda of Bowie (my previous purchase) but came here and got a culmination of great customer service that was extremely honest, commu Got ripped off at Honda of Bowie (my previous purchase) but came here and got a culmination of great customer service that was extremely honest, communicative, and patient with me every step of the way. Debbie in Finances helped extremely, Brandon in sales went above and beyond his goal of selling, Alan was just great in services, and Earl set me up with everything. Definitely made me look at dealerships in a new light More
Made my first "big girl" purchase a breeze. I had a brand new 2014 Honda Civic XE scoped out that I knew I wanted to purchase, but wasn't sure if I'd honestly be able to afford it. I figured it I had a brand new 2014 Honda Civic XE scoped out that I knew I wanted to purchase, but wasn't sure if I'd honestly be able to afford it. I figured it was worth trying to negotiate a decent price, so I went to Ourisman last weekend and was greeted by Ramon Hart. We went to look at the car and he promised me he'd do what he could to get me a fair price. He was incredibly honest, knowledgeable and just overall an easy dealer to speak to and purchase a car from. I'd highly recommend him & the rest of the dealership to anyone looking for a car. The process was comfortable, simple and I even got a free Diet Coke out of it! I feel I got an awesome deal and I am absolutely in love with my new 2014 Honda Civic - thank you to Ramon for showing me all of the cool features - a lot of which are going to take this previous owner of a 2003 model a while to get used to! Great experience. More
great car buying experience Ive purchased other vehicles from other dealers but , I can say working with James Jones and the fine staff at Ourismans of Laurel i will continue to Ive purchased other vehicles from other dealers but , I can say working with James Jones and the fine staff at Ourismans of Laurel i will continue to give him my business. More
Best Place To Buy A New Car!! Buying a new car from this dealership was a great experience from beginning to end!! This dealership team went above & beyond. This was our 2nd car pu Buying a new car from this dealership was a great experience from beginning to end!! This dealership team went above & beyond. This was our 2nd car purchase from Ourisman VW-Honda of Laurel. We enjoyed working with Mr. Anthony Davenport (sales manager). He was friendly and knowledgable. We never felt pressured at any time in the process of our vehicle search & purchase. I am pretty certain that we test drove just about every car at the dealership and he never lost his patience. He always remained pleasant & professional. Mr. Anthony Davenport & Mr. James Jones (sales manager)both took the time to instruct us on our high tech navigation system in our Accord. They also made themselves available in future if additional questions arose. We appreciated that immensely. Mr Jim Powell with the financial team at Ourisman VW- Honda of Laurel was extremely efficient in expediting our paperwork after signing. We were thrilled to have the opportunity to drive home in our beautiful new Accord within just a couple of hours after entering the dealership. My husband and I highly recommend Ourisman VW-Honda of Laurel to anyone looking to purchase their next car. More
Sold a car that barely passed inspection Recently purchased a car in January 2014. The car barely passed inspection (meaning it was passed MD State Inspection by percentage points) as told to Recently purchased a car in January 2014. The car barely passed inspection (meaning it was passed MD State Inspection by percentage points) as told to by the assistant service manager. The assistant Service Manager told customer that even though the brake pads passed inspection that there was no need to change them (Brake PADS was going bad then). The dealership KNEW brake pads were going bad anyway but since it passed inspection they used their own judgement, they decided not change them and sell the car Hence 5 months later, the brake pads have gone bad and they give explanations that we ARE NOT REQUIRED to change the brake pads on a used car because the car to pass inspection and we don't care about the customer safety. The idea of 'Wear and Tear" is true to a certain point but NO BRAKE PADS (new or used) goes bad in 5 months unless they was already faulty from the beginning. I recommend - DO NOT EVER BUY A CAR FROM OURSIMAN HONDA VW of Laurel because all they care about is the bottom DOLLAR and NOT CUSTOMER SAFETY... More
Awesome Experience I knew when I walked into Ourisman/s Honda/VW of Laurel, I knew I was in the right place to purchase my next car. James Jones took me on a tour and f I knew when I walked into Ourisman/s Honda/VW of Laurel, I knew I was in the right place to purchase my next car. James Jones took me on a tour and found a Honda CRV that was just right for me. The entire process from beginning to end was so professional, and the staff was not only helpful, but they gave me some good advice for the future. Debbie was a joy to work with. She walked me through the large pile of paperwork, and did not rush the process. She made sure I was fully informed of all my options, and gave me some great advice for service packages that I could get later on. Andre Turner was behind the scenes making every step of the process quick and easy. I love my Honda CRV. If you are looking to purchase your next vehicle, head out to Fort Meade Blvd and check out the staff at Ourisman's Honda/VW of Laurel. I know that is where I am sending all my friends. More