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Ourisman Volkswagen of Laurel
Laurel, MD
1,180 Reviews
What really sets a car dealership apart these days? Service, Value, Selection and Price
You're a Smart Shopper! You know what it takes to find a great deal on a New Car or quality used Pre-owned Car. Whether you're looking for the perfect new vehicle or a great deal on a Low Price Car or Low Mileage Car, you can be in-control as you use the Car Shopping Tools on our website to find the vehicle you want!
Plus, you can check out the Current Online Specials and Promotions that change all the time!
Check out our Facebook page, "Ourisman Insiders"
Convenient Location, Service, Parts, Accessories, we have it all!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,180 reviews
January 07, 2023
I have bought a car from here, and i have had a very bad experience from every department in this dealership. Sales manager is RUDE and sales team does not know how to write my name and address without spel experience from every department in this dealership. Sales manager is RUDE and sales team does not know how to write my name and address without spelling mistakes although i gave him my DL. I got to correct them multiple times and When the same data went to Tags and title guy he made the same mistakes in the title application. very inefficient team through out made my buying experience a nightmare. More
by Light Fury
October 12, 2022
Service review. BUYER BEWARE NEVER GO HERE!!!! If I could give this company negative stars I would. I came in for service regarding a check engine light and squeekin BUYER BEWARE NEVER GO HERE!!!! If I could give this company negative stars I would. I came in for service regarding a check engine light and squeeking sound when driving. I was quoted around $400 for diagnostic each is ridiculous and well above the industry standard. They said it goes into repair so I okayed thinking, okay maybe the work might cost that much and so my total bill will be around there. They called me back later that afternoon with a diagnosis and asked me if I should go ahead with work for $540. I asked over the phone 3 times, to confirm that $540 would be the final price. All 3 instances were affirmed. I felt like this was super high for this work, but I okayed it. When I went to pick up the vehicle the next day, the invoice was over $900. I was lied to over the phone. After back and forth they took off $100 but they successfully stole $300 from me. I had to give them my card number in order to initiate the refund. I am still awaiting that, so hopeful they don't steal again. It's pure bait and switch robbery. Do not EVER go here. More
by John
Employees Worked With
Robert Schilller
July 19, 2022
From the moment I arrived at the dealership everyone was friendly and the environment was incredibly welcoming! The entire experience was smooth and enjoyable, when usually it can be very stressful. Erick w friendly and the environment was incredibly welcoming! The entire experience was smooth and enjoyable, when usually it can be very stressful. Erick was a WONDERFUL salesman. He listened to all of my wants, concerns and needs, and made sure we found the perfect car for me. He was throughout and made sure to walk me through every step of the process. I felt at ease and knew I made the right decision coming to this dealership. More
by Madison.barclay1
Employees Worked With
Erick Metzger
July 16, 2022
My experience with this dealership was unprofessional to say the very least. When I walked into the showroom, there was literally no one available to show me the vehicle - they had to get someone from the d say the very least. When I walked into the showroom, there was literally no one available to show me the vehicle - they had to get someone from the dealership next door. When it came time to discuss the price and terms, the person seated at the front desk seemed bothered that I inquired about a deal. No one sat me down or offered to go through the pricing. I asked to speak to a manager, but apparently wasn’t important enough to have that happen. Even after I told them that I was ready to write a check, nothing. Without question, it was my worst car buying experience and, going forward, I will avoid Ourisman dealerships. More
by Roberte.primus
Employees Worked With
No one helped.
March 31, 2022
Awful service center, and even more horrible management. Do not bring your vehicle here for service. Their service technicians are incapable of identitifying the issue with your vehicle, and will instea Do not bring your vehicle here for service. Their service technicians are incapable of identitifying the issue with your vehicle, and will instead bill you thousands for other issues rather than be honest they couldn't find and fix the problem you came for. This facility is deceptive and negligent. Don't say you weren't warned. Look at their reviews, this shadiness is very clearly a pattern of behavior by GM Isaac Chee and Service Manager Michael Guard. You will be sorry if you come here, simple as that. More
by Joe.Lazarony
Employees Worked With
Michael Guard, Ed Wheaton, Isaac Chee, Edward Wheaton
January 04, 2022
We worked with Leslie and she was wonderful. We loved the whole team! The manager, Ricky, was great and we will recommend this dealership to everyone! Thanks so much! whole team! The manager, Ricky, was great and we will recommend this dealership to everyone! Thanks so much! More
by Ktanderson
Employees Worked With
Leslie
November 21, 2021
I bought a car for my daughter. It was $2,300 higher than listed price. More importantly Ricky Dickens gave me his word he would fix any issues with car. Heated seats did not work. He ignored my emails to fi listed price. More importantly Ricky Dickens gave me his word he would fix any issues with car. Heated seats did not work. He ignored my emails to fix. More
by bravan
Employees Worked With
Ricky Dickens
October 26, 2021
purchased a vehicle from that dealership and they screwed me over, they sold a used car which is a year old for the price of a brand new one. Plus they gave me a higher interest rate eventhough I hav screwed me over, they sold a used car which is a year old for the price of a brand new one. Plus they gave me a higher interest rate eventhough I have a perfect credit score. I will never go back there nor would I refer anyone I know there. Please stay away from that dealership, especially if you are military. More
by smoise1
Employees Worked With
Ed Wheaton, Debbie Lewis, Edward Wheaton
August 05, 2021
The guys at this car lot are all for the customer they are very professional! they helped me get the car I wanted! Highly Recommend This Dealership! are very professional! they helped me get the car I wanted! Highly Recommend This Dealership! More
by Mr.Bonner
Employees Worked With
Tim
May 22, 2021
My 19 year old went there to buy a car, stationed there in the Air Force.. the used vehicle was listed online at $8500 but his final sales paperwork was at $10,000. They took advantage of him saying there in the Air Force.. the used vehicle was listed online at $8500 but his final sales paperwork was at $10,000. They took advantage of him saying there was a fee that had to be added to the sales price a “pre delivery inspection fee” that is not disclosed on any of his paperwork! It’s unfortunate for someone to take advantage of a young man, new to the service, not earning that much money, and hoodwink him like that. This is a dishonest sales tactic! I have the screenshoot of the vehicle price as proof ! More
by Jmjustus11
Employees Worked With
Sele s Blackmon
