Ourisman Volkswagen of Laurel

This guy is amazing, Words cannot express how wonderful he is. He understood every concern I had and helped get me into the vehicle I wanted. Highly recommended, its not all about the sale with him he care he is. He understood every concern I had and helped get me into the vehicle I wanted. Highly recommended, its not all about the sale with him he cares about his customers. More

I was on the hunt for an Atlas with very specific options and colors. I found the exact one that I wanted online at this dealership and emailed them right away. They were very responsive and informative. I e and colors. I found the exact one that I wanted online at this dealership and emailed them right away. They were very responsive and informative. I explained that I lived almost 2 hours from them and they were happy to start my purchase online through email. I placed a security deposit on the vehicle because it would be a few days before I had time to make the drive to go get it. Once I arrived, they already had the vehicle ready to drive off the lot and my paperwork started. I was in and out in no time. My sales person was well informed and educated on her product and made sure I understood all of the details of my new vehicle. The sales manager was quick to complete his end of things. And Angel in finance was great too. She had a no xxxxxxxx attitude and was very transparent about all of my options. I consider myself well versed in finance and car buying and it was the first time I left a dealership without someone trying to “mansplain” something to me or use scare tactics to push me to buy extra things. I was given a fair price for my trade and a fair price on my new vehicle. It was the best and easiest car buying experience I have ever had and highly recommend them. More

I have bought a car from here, and i have had a very bad experience from every department in this dealership. Sales manager is RUDE and sales team does not know how to write my name and address without spel experience from every department in this dealership. Sales manager is RUDE and sales team does not know how to write my name and address without spelling mistakes although i gave him my DL. I got to correct them multiple times and When the same data went to Tags and title guy he made the same mistakes in the title application. very inefficient team through out made my buying experience a nightmare. More

From the moment I arrived at the dealership everyone was friendly and the environment was incredibly welcoming! The entire experience was smooth and enjoyable, when usually it can be very stressful. Erick w friendly and the environment was incredibly welcoming! The entire experience was smooth and enjoyable, when usually it can be very stressful. Erick was a WONDERFUL salesman. He listened to all of my wants, concerns and needs, and made sure we found the perfect car for me. He was throughout and made sure to walk me through every step of the process. I felt at ease and knew I made the right decision coming to this dealership. More

Awful service center, and even more horrible management. Do not bring your vehicle here for service. Their service technicians are incapable of identitifying the issue with your vehicle, and will instea Do not bring your vehicle here for service. Their service technicians are incapable of identitifying the issue with your vehicle, and will instead bill you thousands for other issues rather than be honest they couldn't find and fix the problem you came for. This facility is deceptive and negligent. Don't say you weren't warned. Look at their reviews, this shadiness is very clearly a pattern of behavior by GM Isaac Chee and Service Manager Michael Guard. You will be sorry if you come here, simple as that. More