Ourisman Volkswagen of Laurel

So Happy! I had an excellent experience as it was my first time financing a car. Despite my stress about it, my sales representative James Jones kept me calm a I had an excellent experience as it was my first time financing a car. Despite my stress about it, my sales representative James Jones kept me calm and was so easy to talk to! No Hassle and I left in the car I loved! Thank you so much guys!!!! More

Best Car Buying Experience I recently was faced with the challenging task of buying a new car. After a lousy first experience of buying a car from a dealer I was a bit apprehens I recently was faced with the challenging task of buying a new car. After a lousy first experience of buying a car from a dealer I was a bit apprehensive this time. However, I had an amazing car buying experience at Ourisman Honda of Laurel. The interaction I had with Mr. Anthony (sales manager) made the experience tremendously easy. He was very knowledgeable and answered all our questions patiently. We were able to negotiate a good price for the car with him. I would highly recommend calling/emailing Anthony at Ourisman Honda (adautomotivegroup.com) to anyone who is interested in having a great car buying experience. Also, my experience with the Finance Manager Jennifer Smith was amazing. She really worked hard to get me the best rate possible for my installments. She gave us really good advice and guided us through the finance process and other paperwork. Thanks Jennifer and Anthony for the wonderful car buying experience! More

Incredibly Easy and Fast I worked with Brandon Hickson-Hamilton to purchase a new Honda Civic 2016 EX. I came in to the dealership already having a car picked out - as I did m I worked with Brandon Hickson-Hamilton to purchase a new Honda Civic 2016 EX. I came in to the dealership already having a car picked out - as I did most everything over email. It was a completely painless buying experience. When I came into the dealership, Brandon guided me through the paperwork incredibly quickly and we were well on our way. I had driven the car I was looking into previously (though a slightly different version). Brandon made sure that I was set up before I left the dealership with my phone connected to the car and that I had a good understanding of all of the new features and controls. This all took place after the sale had already taken place - I certainly appreciate all of the additional assistance and I would recommend dealing with Brandon Hickson-Hamilton, personally. The dealership was very nice, there was plenty of parking, it was bright, and it was clean. The price on the car was pretty good too. I have only good things to say about this dealership. More

"First time buying a car... SUCCESS" Shout out to James! If I could give an extra star on the overall rating I would! I would recommend James to anyone that is buying a car, especially if Shout out to James! If I could give an extra star on the overall rating I would! I would recommend James to anyone that is buying a car, especially if it's going to be your first car. More

Laura Joseph saved the day I am giving Laura Joseph the highest rating because she turned a nightmare new car buying experience into a dream. I have only owned Hondas but was ac I am giving Laura Joseph the highest rating because she turned a nightmare new car buying experience into a dream. I have only owned Hondas but was actually thinking of going to Toyota to see if they would provide me with a better buying experience when I was fortunate enough to call Ourisman Honda in Laurel, MD. After another dealership told me to give up on finding the car I wanted, Laura was able to find it. She was then very patient with me as she explained its features and the process of buying a new car. My experience with her was excellent and I would recommend her to anyone. More

Purchase Experience I purchased my car from Mr. Anthony Davenport, and I appreciated his service and professionalism. He did not engage in high pressure tactics, which I I purchased my car from Mr. Anthony Davenport, and I appreciated his service and professionalism. He did not engage in high pressure tactics, which I appreciated. I would certainly purchase another car from him. I would encourage prospective buyers to view his website at adautomotivegroup.com to get a sense of his working style. More

"Great 1st Car Buying Experience" As soon as we met Brandon he made us feel comfortable. Brandon sold my son his first brand new car which is a Honda Accord Coupe and he loves it. He w As soon as we met Brandon he made us feel comfortable. Brandon sold my son his first brand new car which is a Honda Accord Coupe and he loves it. He was very thorough, and patient with us. For my son it was not only a Happy experience but very informative and a learning experience as well. I may be working with him again in the near future :) More

Intersesting Car purchasing experience A friend suggested I should go to Ourisman Honda in Laurel Maryland and see Laura Jospeh (sales consultant). At first I was reluctant to honor friend' A friend suggested I should go to Ourisman Honda in Laurel Maryland and see Laura Jospeh (sales consultant). At first I was reluctant to honor friend's recommendation because it was over an hour drive from my residence.After being persuaded by a friend, we finally decided to drive long distance and met Mrs. Joseph. She was patient, knowledgeable and efficient in every phase of the sales process. Nothing but good to say about Laura Joseph.The trip and our time turned to be worthwhile. It was by far the best car buying experience we ever had.However, as far as the finance Manager Mr. Brian Blackmon is concerned, in my opinion,based on interaction with him, he thinks anyone who goes to see him is either idiot or illiterate. Here it begins and things got really slow. He did the financing and asked me to sign the paperwork. While examining the paperwork prior to signing I noticed the TOTAL OUT DOOR price jumped drastically. He used 3.5% APR while Honda's advertised/published rate is 0.9%. He also added processing , destination and sales tax which were already included initially to come up with total outdoor price with sales associate Mrs. Laura Jospeh. When my family and complained about the interest rate he tried to shop around to bring it down ignoring the rate we negotiated with the sales representative. It took more than two hours going back and forth to honor the negotiated rate. As a result the monthly payment sky rocketed to the unimaginable amount. Keep in mind we have an outstanding credit history and this qualifies us for 0.9 percent which Honda advertises. I explained to him that the price he computed is/was not what we agreed with Ms Laura. Finally I decided to ignore the deal and walk out. At this point the Manager stepped in reviewed the situation and finally it all worked out. After the manager walked out of his office the finance manager recommended if we are interested to add LOJACK and we strongly said we don’t want it repeatedly. But he kept pushing and included the LOJACK without our consent which is a total of $619.00. We don’t know what it is and why he included it, where this device located or activated? Who installed it? As far as we are concerned I don’t think it is even exit on the vehicle. It was really unfortunate to encounter not a customer oriented finance associate at Ourisman Honda. I felt sorry he is representing such reputable dealership. I highly recommend the following for those who are looking to purchase a vehicle: 1. Understand the total final purchase price before you enter the finance department or 2. Take someone with you who knows basic financing. Trust me you will save money, time and will end up with a happy car purchasing experience. By no means what has happened will hinder us or will discourage us from revisiting the dealer or recommending to other colleagues. The outstanding services we received from Laura outweigh what has happened at the financing. Sincerely, Abdallah Ahmed More

No hassle deal I searched for my car on true car.company. Within minutes I was contacted by salesman Anthony Davenport. I met Anthony at the dealership and made a d I searched for my car on true car.company. Within minutes I was contacted by salesman Anthony Davenport. I met Anthony at the dealership and made a deal in less than 1 hr. More

Big upgrade! Ramon did a wonderful job helping me find the perfect car. I know it is the job of a car dealership to sell cars, but I felt like he really has my bes Ramon did a wonderful job helping me find the perfect car. I know it is the job of a car dealership to sell cars, but I felt like he really has my best interests at heart. I am a long-time service customer of the dealership and have always felt that I have received excellent service at every visit. When I made the decision to trade in my 08 Civic for a new one, I did shop around, but hands down, the excellent history I have with this dealership, paired with Ramon making sure I was 100% taken care of, even after the papers were signed, made my decision an easy one. More