Ourisman Volkswagen of Laurel

Awesome experience I have purchased my first suv through laura..and it was very awesome experience ..she is very knowledgeable, polite ,humble and helpful.she understand I have purchased my first suv through laura..and it was very awesome experience ..she is very knowledgeable, polite ,humble and helpful.she understand the feeling of being a customer and help us to ease out through out the process, no cheating ,no fake promises...I like her honest approach.certainly recommend her for everyone...all the best for your future laura More

Love My New Beetle--Thanks to Goldie! It is very clear from the first moment you meet Goldie that he loves people and he loves cars. And two minutes after meeting him, you will realize how It is very clear from the first moment you meet Goldie that he loves people and he loves cars. And two minutes after meeting him, you will realize how knowledgable he is and that you are in the hands of a very extraordinary and capable person. Let me say up front, that I absolutely love my new Beetle that Goldie helped me to buy. My last two cars have been VWs, purchased from Oarsman Honda Volkswagen of Laurel: a Golf and then an Eos. I had the Golf for 12 years, and the Eos for 10 1/2. I love German engineering for its reliability. I have a long commute, an hour each way, from work to home, and I need a car I could trust. I always knew that when I would by my next car that I would buy a Volkswagen and by it from my favorite dealership, Oarsman VW of Laurel. I say favorite sincerely. The staff there from the technicians to the mechanics to the sales reps to the accountants are very helpful, service-oriented, and gracious folks. And Goldie (Bill Goldsmith) embodies all these virtues. I went in a few weeks ago and traded in my Eos after a ten-year love affair with that lovely hunk of metal. But my commute had taken its toll on Ursula (yes, I name my cars, I'm afraid). And so, I was looking to buy another VW, but I told Goldie that I was concerned about the miles that I had to drive back and forth each day, and he was very sympathetic. He did not try to sell me a car that was out of my budget. He recognized that I had a long commute and would end up putting a lot of miles on it. But he also recognized that, after owning my luxurious Eos, I needed a replacement vehicle that did not make me feel that I was sacrificing comfort. He said, "I have just the car for you." And I am not kidding, he did! He brought around a beautiful hard top 2017 snowy white Beetle. And he said upfront that he was not going to try to sell me the high end model of the car, with all the bell's and whistles, because he was sympathetic my long commute and my budget. And I was very impressed by that. He also took the time to help me set up some of the features in the car, and then helped me process all the paperwork very efficiently so that it was a virtually hassle-free buying experience. If you are looking for a new car, please consider VW of Laurel and give Goldie a holler. He is very good at listening to what you want and selling you what you need. God bless him! More

Fantastic Service We worked with Bill "Goldie" Goldsmith at Ourisman to buy a new Passat. We owned one of the infamous diesel engines and weren't sure that we wanted t We worked with Bill "Goldie" Goldsmith at Ourisman to buy a new Passat. We owned one of the infamous diesel engines and weren't sure that we wanted to continue our relationship with Volkswagen, but our interaction with Bill and his team swept away any concerns about whether we would be treated fairly in buying a new car. We feel as though we got a very fair deal in trading our diesel in and Bill went out of his way to answer our questions and make us feel at home while we were there. Which was particularly important since we had our six year old son in tow. Bill hooked him up with VW gear and sent him home with three balloons! More

Smooth Process Bill (Goldie) was honest and conscientious, always calling back if we had additional questions. I would recommend contacting him to get your best de Bill (Goldie) was honest and conscientious, always calling back if we had additional questions. I would recommend contacting him to get your best deal. He beat out five other dealerships! Isaac Chee and Debbie in finance also worked with us to keep the process smooth. More

New car purchase I purchased a new car from Laura Joseph at Ourisman Honda VW of laurel. Laura was very knowledgeable of the vehicles and was able to answer any quest I purchased a new car from Laura Joseph at Ourisman Honda VW of laurel. Laura was very knowledgeable of the vehicles and was able to answer any question I had. She was very nice, patient, and pleasant to work with. I visited the dealership three times and each time was pleasant. They say third time is a charm and third time I walked out with a new car!! Vince was nice and made the paperwork process easy and not long. My overall experience was good and I would recommend others to visit the dealership. Thank you Laura and Ourisman Honda of laurel! More

Outstanding customer service I recently returned my Jetta TDI to VW corporation through the VW buyback offer. The buyback offer was excellent, so I turned around and purchased a 2 I recently returned my Jetta TDI to VW corporation through the VW buyback offer. The buyback offer was excellent, so I turned around and purchased a 2017 Passat from Mike Morris. Mr. Morris was very professional and helpful. This is the 3th VW vehicle I have purchased from Mike. Thanks again Mike and all of the professional at Ourisman Volkswagen of Laurel...Cheers! More

The 3 Amigos I will say this I only scored this way because of the service I received after my awful EXPERIENCES. Jimmie Powell from start to finish a man of his w I will say this I only scored this way because of the service I received after my awful EXPERIENCES. Jimmie Powell from start to finish a man of his word personable professional Debbie Lewis very knowledgeable professional effiecent and The General Manager Michele Barnes listen to my complaint apologized and acted immediately to help me solve my problems.If it wasn't for these 3 I would have failed this survey. More

Purchasing new vehicles Very friendly and knowledgeable people. Outstanding customer service and very Family friendly. Great deals and pricing. Will definitely return for fut Very friendly and knowledgeable people. Outstanding customer service and very Family friendly. Great deals and pricing. Will definitely return for future purchases and or service. More

Great Delaership We recently visited the dealership, and I have to say that Anthony Davenport was absolutely wonderful . He took the time to listen, walked us through We recently visited the dealership, and I have to say that Anthony Davenport was absolutely wonderful . He took the time to listen, walked us through everything from start to finish, did not rush us and made sure we were 100% satisfied before driving off the lot. Earl and Bryan were also accommodating! Great people, great customer service at this dealership! More