Ourisman Volkswagen of Laurel

New Jetta I recently purchased a new Volkswagen Jetta and I am very thankful to Goldie for taking the time to thoroughly show and explain to me several vehicles I recently purchased a new Volkswagen Jetta and I am very thankful to Goldie for taking the time to thoroughly show and explain to me several vehicles that I was considering. He made the process informative and easy. I do believe that he truly enjoys working with his customers and finding them the perfect fit. After purchasing my vehicle I had to call Goldie back TWICE for different items that I had left in my trade-in vehicle. Fearful that my trade-in vehicle had already left the lot or that my items had already been disgarded, Goldie came through both times getting my items and holding them for me without issue or complaint; it is this level of customer care that I appreciate most. I highly recommend working with Goldie; I give him five stars. More

All around amazing staff! Everyone I came in contact with at this dealership was very friendly, helpful and understanding. The staff is very invested in helping each individua Everyone I came in contact with at this dealership was very friendly, helpful and understanding. The staff is very invested in helping each individual, and not just trying to make a quota. This has been by far the best car buying experience I've had. More

Wonderful Sales Experience David Moreno and Mohamed Thabet were wonderful. I spoke with David on the phone before coming in to test drive, and he knew exactly what I wanted/need David Moreno and Mohamed Thabet were wonderful. I spoke with David on the phone before coming in to test drive, and he knew exactly what I wanted/needed. He's very easy to talk to and not at all pushy; he allows the cars to sell themselves. After I made the decision on the car I wanted, he brought Mohamed into the conversation and both worked to give me a good deal on my new car. More

Wonderful and Happy car shopping This is our third time for a new car shopping in US, and this is the most enjoyable one for sure. We first came without appointment, and Mr. David Mor This is our third time for a new car shopping in US, and this is the most enjoyable one for sure. We first came without appointment, and Mr. David Moreno welcomed us and gave us a very nice introduction about our interested car. Due to the conflicts with other schedules, we could not take a test drive that day. We came back in about 10 days. However, David was very busy that day, but he kindly introduced us to Mr. Carl Edet, and they both helped us together on our car shopping, including the new car test, my current car trade-in, negotiating the price with another nice guy Mr. Isaac Chee. Although we spent longer time at the dealership than we thought, the entire process is smoothly, no-push, and we were very happy about it. ????????,????????,?????????,???????????????,David Moreno??nice,??????? More

EXCEPTIONALLY EASY GOING THE SALES EXPERIENCE WAS VERY EASY GOING FOR ME FROM BEGINNING TO END..THE SALESPERSON BRANDON WAS VERY IMFORMATIVE AND VERY PROFESSIONAL, YET PERSONN THE SALES EXPERIENCE WAS VERY EASY GOING FOR ME FROM BEGINNING TO END..THE SALESPERSON BRANDON WAS VERY IMFORMATIVE AND VERY PROFESSIONAL, YET PERSONNEL. THE FINANCE PERSON WAS A PLEASURE TO TALK TO. More

Outstanding Customer Service Want great customer service? Looking for a car that other dealerships don't want to take the time to find for you? This is your place! I wanted a new Want great customer service? Looking for a car that other dealerships don't want to take the time to find for you? This is your place! I wanted a new 2017 VW GTI that no one had in stock and Michael told me with absolutely no hesitation, "no problem at all, we'll find it for you!" And him and Isaac did just that and at a great price. Even though it was late when I got there, Michael, Isaac, and Brian went the extra mile and stayed way past closing time to get my deal finished that night so my trip back to pick up my car would be a quick in & out. Top Notch, Thanks fellows!! More

Very positive experience This dealership had the very lowest price on the new Honda that I wanted after doing extensive research. Brandon was extremely helpful during the sal This dealership had the very lowest price on the new Honda that I wanted after doing extensive research. Brandon was extremely helpful during the sale as well during a post sale visit and post sale phone calls to explain features I still had questions about. The painting defect noticed upon sale was very nicely handled when I returned for Rob to do the touch up job. All my experiences have been very positive. More

New car purchase Isaac located the vehicle I was interested in purchasing. Goldie contacted me as soon as the vehicle was available. I love how easy Isaac and Goldie m Isaac located the vehicle I was interested in purchasing. Goldie contacted me as soon as the vehicle was available. I love how easy Isaac and Goldie made the whole process. I have been a customer of this dealership since 2006. More

Happy Customer I have bought and leased about 6 vehicles from this dealership and Michael has been my sales person on all of them - he is very good at what he does, I have bought and leased about 6 vehicles from this dealership and Michael has been my sales person on all of them - he is very good at what he does, friendly, ready to assist, very efficient, and very professional. Few times, I went there for service and ended up leaving with a new car. I like his attitude! In addition, the shop is run by an excellent manager, Mr. Chee, with whom I was able to make deals that were fair to me and the dealership. I would highly recommend to anyone to stop by and look at their cars, etc. More

Too pushy Contacted this dealer weeks ago while looking for a car. They were a bit too pushy and when it came to negotiating price they fell off the map- never Contacted this dealer weeks ago while looking for a car. They were a bit too pushy and when it came to negotiating price they fell off the map- never heard from them again. Now 7 weeks later I'm still getting canned emails from them. Asked to stop- hasn't yet More