Ourisman Volkswagen of Laurel

Customer service is #1 From the first night I went in to test drive a car, Laura Joseph was the opposite of a pushy salesperson. She took the time to listen and without pres From the first night I went in to test drive a car, Laura Joseph was the opposite of a pushy salesperson. She took the time to listen and without pressure, let me look and experience the cars i was interested in. Her product knowledge is extraordinary. With all the technology inside the car, I was happy the person I was working with spoke the same language as me and knew in detail how modern features worked. When it came down to price, they were fair and honest. I gave this dealership my business based on the experience. Yes, there are 2 other dealers equidistant, and yes they can all sell me the same car, but Laura's calm, peaceful, and overall pleasant character swayed me to work with her. There were issues that arose that were out of anyones control, but in the grand scheme, they were minor and everyone who I worked with was proactive and wanted to help make everything right. I give Ourisman Honda a 5 star review and if purchasing another Honda in the future, will gladly come back. More

customer service at the service center Mr. Mike Steers accommodated my with my busy work schedule. Even though the service center stop taking cars at 1:00pm on a Saturday afternoon, which Mr. Mike Steers accommodated my with my busy work schedule. Even though the service center stop taking cars at 1:00pm on a Saturday afternoon, which I did not know at the time because the hours on the door stated/printer 7 or 8am to 4pm, he service my car for an oil change and tire rotation. He told me that it would take 2 hours but it took little over an hour. Secondly, I did not have my coupon book and he took care of the issue. Excellent customer service and I placed my coupon book in the glove compartment for the next time and will probably make an appointment the next time. REH More

Great service and customer interaction Got the car I was looking for and had a great first time buying experience. "Goldie" was very personable and worked to get the best deal for ME instea Got the car I was looking for and had a great first time buying experience. "Goldie" was very personable and worked to get the best deal for ME instead of the dealership. Overall, would recommend to anyone looking for a VW or Honda or just buying a car in general More

This dealer took care of me very good on buying my first car They gave me a nice price and they took care of me very well I will recommend this dealership to anybody great people and greats cars They gave me a nice price and they took care of me very well I will recommend this dealership to anybody great people and greats cars More

Great service Brandon made buying my car very fast and easy. He was quick and thorough with information and questions and continues to be available for any question Brandon made buying my car very fast and easy. He was quick and thorough with information and questions and continues to be available for any questions afterwards. He managed to get exactly the car I wanted even though other dealerships said they couldn't get it. Price was good and straightforward. No hidden charges that weren't in original price quote. More

Exceptional Service Brandon provided an excellent car shopping experience that was friendly and accommodating! All my questions were answered, I received help in decipher Brandon provided an excellent car shopping experience that was friendly and accommodating! All my questions were answered, I received help in deciphering between other car options (from other dealers no less!), was given the best possible financing with a low APR, and was able to purchase the vehicle without having to go to the MVA. I was impressed by the honesty of the dealer in readily providing the Carfax for the vehicle I was considering. I even received help in transferring my things in my old car to the new car. I also felt that I was given a fair deal on the car and didn't feel like I was being hoodwinked. Thank you for the wonderful service! More

Never thought buying a car could be enjoyable. I purchased the Civic EX-T. Laura has to be nicest salesperson I've ever dealt with. If you are in the market for a new Honda, please do yourself a fa I purchased the Civic EX-T. Laura has to be nicest salesperson I've ever dealt with. If you are in the market for a new Honda, please do yourself a favor and go see Laura at Ourisman Honda. More

Sure earned my business We went to Ourisman/ Laurel VW pretty much knowing what we wanted. They had a very good selection of barely used Volkswagens. The Sales Associate, C We went to Ourisman/ Laurel VW pretty much knowing what we wanted. They had a very good selection of barely used Volkswagens. The Sales Associate, Carl Edet, worked very hard to make the sale successful and was professional and very respectful in all respects. He saw to every detail and was very conscientious until we drove away. I would highly recommend this dealer and Associate to anyone seeking a fair and enjoyable experience. More

Best price and service in MD. Just bought a 2017 Honda Accord touring V6 from Ourisman Honda/VW of Laurel. Nobody in Maryland can beat their price and service. Ms. Laura Joseph was Just bought a 2017 Honda Accord touring V6 from Ourisman Honda/VW of Laurel. Nobody in Maryland can beat their price and service. Ms. Laura Joseph was to get off at 5:00 pm, but she stayed with me until after 6:00 pm to get all the paperwork done. On top of that, they beat other dealership's best price by about $2,000 for the same car. They also had their people drove my old car back to my house while I drove the new car home (I was alone and can not drive 2 cars at the same time). I definitely would buy the next Honda from Ourisman Honda in Laurel, MD. Thank you everyone at Ourisman Honda. More

Great! My experience with Brandon was excellent. When you think of salesmen you think the worst but I felt like it was the total opposite. I left with a ne My experience with Brandon was excellent. When you think of salesmen you think the worst but I felt like it was the total opposite. I left with a new car and also great info to help me build my credit. I really appreciate your assistance with making this surprise gift to my wife one of the most memorable experiences. Thank you! More