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Ourisman Volkswagen of Laurel
Laurel, MD
1,164 Reviews
What really sets a car dealership apart these days? Service, Value, Selection and Price
You're a Smart Shopper! You know what it takes to find a great deal on a New Car or quality used Pre-owned Car. Whether you're looking for the perfect new vehicle or a great deal on a Low Price Car or Low Mileage Car, you can be in-control as you use the Car Shopping Tools on our website to find the vehicle you want!
Plus, you can check out the Current Online Specials and Promotions that change all the time!
Check out our Facebook page, "Ourisman Insiders"
Convenient Location, Service, Parts, Accessories, we have it all!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,164 reviews
July 24, 2023
My vehicle lost all power suddenly on 495. I towed the vehicle to Ourisman of Laurel and was greeted by a kind service representative named Cortez. Although it was late and the service lane wa I towed the vehicle to Ourisman of Laurel and was greeted by a kind service representative named Cortez. Although it was late and the service lane was closing soon I was treated honestly and fairly without feeling rushed. I was given a loaner car to get home and was told the vehicle would be checked out first thing in the morning. Subsequently I received a call in the morning as promised with a proble cause but further investigation was needed to confirm. Cortez kept in contact with me as the problem was discovered and text me with the issues found and approximate cost. After making my decisions on what to fix with no pressure the work was completed in a timely manner and I picked up my vehicle. Everything is running great. Thank you Ourisman for a good experience. More
by RobbieB
Employees Worked With
Cortez
Helpful July 19, 2023
The appointment was easy to schedule and my car was taken in as soon as I arrived at at the dealership. I didn’t want to wait around until the service was completed so the shuttle took me home and picked me in as soon as I arrived at at the dealership. I didn’t want to wait around until the service was completed so the shuttle took me home and picked me up when my car was finished at a reasonable time. The service manager very friendly and told me exactly what needed to be repaired on my car. Will definitely go again. More
by Toni
Employees Worked With
Vince Penn
June 21, 2023
Adrian G. In the service department is awesome! He took care of my issue quickly and got my Atlas back to me the same day. In the service department is awesome! He took care of my issue quickly and got my Atlas back to me the same day. More
by acasey0427
Employees Worked With
Adrian Garcia
June 19, 2023
Was told I would be able to purchase a vehicle for $45 otr/otd if I came in. When I got the store the salesman proceeded to quote me a price of just under $50k, nearly $5k above the quoted price. I sai otr/otd if I came in. When I got the store the salesman proceeded to quote me a price of just under $50k, nearly $5k above the quoted price. I said I would do the $45k, dealer manager said he would call me back, never heard from them again. Liars & Thiefs! STAY AWAY FROM THIS DEALERSHIP! John T. Suomela More
by johnsuomela
Employees Worked With
Jamal Graham - Salesperson
June 15, 2023
Our experience with the team at Ourisman was easy and quick. Brian Deckert got as much as possible done prior to us picking up our ID.4 which helped to make delivery an expeditious experience. We love th quick. Brian Deckert got as much as possible done prior to us picking up our ID.4 which helped to make delivery an expeditious experience. We love the new vehicle and recommend Ourisman VW! More
by nealberg
Employees Worked With
June 09, 2023
ALL STAFF INCLUDING ADVISOR ADRIAN GARCIA AND TECHNICIAN ANDY RAMOS WERE PATIENT AND SHOWED EMPATHY TOWARDS MY CONCERNS REGARDING MY VW AND WAYS TO ASSIST IN PROVIDING PROPER SERVICES. I AM TRULY GRATEFUL. ANDY RAMOS WERE PATIENT AND SHOWED EMPATHY TOWARDS MY CONCERNS REGARDING MY VW AND WAYS TO ASSIST IN PROVIDING PROPER SERVICES. I AM TRULY GRATEFUL. More
by harry43us
Employees Worked With
Adrian Garcia and Andy Ramos
June 07, 2023
I have bought 6 cars from this dealership. I have always had good service until recently as I took the car in for 2 new tires and the car came back with bent wheels. They did send the wheels o I have always had good service until recently as I took the car in for 2 new tires and the car came back with bent wheels. They did send the wheels out to be fixed and the wheels were worse with deep gauges in the metal. They offered to send the wheels out once again but I refused given the last experience. I will be reporting this to the attorney general. More
by elizabethghandy
Employees Worked With
