Ourisman Volkswagen of Laurel

Professional and excellent customer service In our search for a new vehicle, salesman Jim Powell responded very quickly. Upon meeting him at the dealership, we found him to be professional, pers In our search for a new vehicle, salesman Jim Powell responded very quickly. Upon meeting him at the dealership, we found him to be professional, personable, courteous and very knowledgeable about the various vehicles. He explained the many features on the automobile, highlighting the safety aspects as well as making you feel comfortable. After deciding to purchase a vehicle we met with Joe Rasulzad in the finance office. He made that part of the buying experience one that was hassle free. We also found him to be professional and knowledgeable. More

2016 Honda CR-V I had a wonderful experience with Ourisman Honda of Laurel, and James went above and beyond to give exceptional Customer Service! He was able to get m I had a wonderful experience with Ourisman Honda of Laurel, and James went above and beyond to give exceptional Customer Service! He was able to get me the absolute lowest car rate, even when the bank was offering me 2.5% higher!!! This exceptional customer service deserves 5-stars, and that is what I’m giving James Jones. More

Quite helpful staff, very straight-forward. Rolled in for service on one vehicle; after a few inquiries, ended up buying another and driving it away. Quite pleasant process, NO PRESSURE. H Rolled in for service on one vehicle; after a few inquiries, ended up buying another and driving it away. Quite pleasant process, NO PRESSURE. Highly recommended. More

Seamless experience! I worked with Elliot (salesman) and Joe while buying my Mercedes GLK and the process was very quick and seamless. Elliot is an amazing salesman and Jo I worked with Elliot (salesman) and Joe while buying my Mercedes GLK and the process was very quick and seamless. Elliot is an amazing salesman and Joe worked his magic to get me a good rate. This will be my go-to dealer for now on! More

great teamwork bill (goldie) goldsmith was an absolute joy to work with. he is personable, reliable and honest. he made the entire process effortless ans stress-free bill (goldie) goldsmith was an absolute joy to work with. he is personable, reliable and honest. he made the entire process effortless ans stress-free. debbie's patience and attention to detail was awesome. great team More

Exceptional Service I've purchased 2 vehicles from Ourisman Volkswagen Laurel and both times I had exceptional service starting with the Sales Rep. Bill Goldstein "Goldie I've purchased 2 vehicles from Ourisman Volkswagen Laurel and both times I had exceptional service starting with the Sales Rep. Bill Goldstein "Goldie" showing me vehicles that fit my need within my budget and working to get me the best deal. Additionally, all of the Laurel Team members are all friendly and want to make sure that your experience is a great one. Goldie has a personality that draws you to him and makes the whole experience easy and stress free. Once your deal is finalized, Goldie will follow up with you to make sure "the smile on your face when you drove of the lot is still on your face and that you are enjoying your new vehicle." I will continue to purchase my Volkswagen's from Ourisman Laurel and will always purchase the vehicle from Goldie. Joann Gilbert More

Been coming to Ourisman VW for years Just completed the 6th new car purchased from Ourisman VW by myself or an family member in the past 20 years. It was a solid experience, as always. Just completed the 6th new car purchased from Ourisman VW by myself or an family member in the past 20 years. It was a solid experience, as always. Michael was pleasant as always and helped with the test drive and vehicle selection; Mohamed was efficient and helpful with credit pre-approval; David helped with the final sale a few days later, and Jennifer was knowledgeable and helpful regarding the financing. Isaac manages a well-run sales business here. Their service staff is great as well; I've been bringing my vehicle(s) here consistently, and will continue to do so. More

Golden review While bringing my care in for service, I decided to have a look around to see what might be available to upgrade my 2003 Golf. James Brown wrote up my While bringing my care in for service, I decided to have a look around to see what might be available to upgrade my 2003 Golf. James Brown wrote up my service ticket and I went to start looking. I was quickly met by Bill Goldsmith and started talking about the deisel models available. I could have been happy with a 2015 SEL Golf if it were a different color, but basic white is just not me. Bill noted me pointing to one of the grey floor models and mentioning that was more my color, and he found a Wolfsburg edition Golf in that color, and we took it out for a spin. James came back with unfortunate news on some issues I'd been having which might have become even worse news with further work. This tilted me in favor of trading up instead of what could have been a pricy service visit. Bill and Mohamed worked on lowering the price for me and handed me over to Joe in finance. After a lengthy moving of property from one car to another, and the process of signing all the paperwork, I was on my way. More

New CR-V Purchase when only planning to Look! We drove there from Annapolis because we didn't feel welcomed there. We are so happy that we did. We were met inside the front door by CHUKA ELUE who We drove there from Annapolis because we didn't feel welcomed there. We are so happy that we did. We were met inside the front door by CHUKA ELUE who turned out to be a very cordial and knowledgeable salesperson. He was very patient with us, knowing that we actually went there only to look. At no time did we feel like we were being rushed, or pressured to buy something, and CHUKA was exceptional at answering our questions, and eventually getting all the things we wanted in a vehicle. The salesroom was very clean and welcoming. We also had a great experience with Jennifer Smith in the finance department, ensuring that we left not only with a new vehicle, but with the financial and service plans we were happy with. I HIGHLY RECOMMEND OURISMAN HONDA in Laurel and also fully recommend that you ask for CHUKE ELUE for all your sales requirements. More

Overall good! Great experience as a first time car buyer. There was much consideration of my budget throughout the entire process. There was also a sincerity to my Great experience as a first time car buyer. There was much consideration of my budget throughout the entire process. There was also a sincerity to my experience, which helped to make my choice easier. More