Ourisman Volkswagen of Laurel

new car I appreciate their honesty! thank you for your help! thank you Isaac, Joe & Richard for all your help in making this a smooth transition. You guys ar I appreciate their honesty! thank you for your help! thank you Isaac, Joe & Richard for all your help in making this a smooth transition. You guys are the reason I come back to this dealership! The service department rocks as well. More

Great, fast service! The sales associate Laura was very dedicated in helping me find a vehicle in a price range that would fit my budget. After I made my decision everythi The sales associate Laura was very dedicated in helping me find a vehicle in a price range that would fit my budget. After I made my decision everything was taken care of in a timely fashion and I was out the door in no time! Thank you Ourisman Honda in Laurel! More

It was nice and easy to be right there. I liked the car that Mr. Richard looked for me. The time that it took me I could consider reasonable. Thanks a lot to all of those one who helped I liked the car that Mr. Richard looked for me. The time that it took me I could consider reasonable. Thanks a lot to all of those one who helped me in buying my new car. More

Got exactly what we wanted in a Golf Alltrack We were pleasantly surprised to get a quick turn in for our Jetta TDI Sportwagen under the buyback program, replacing it with a hard to find Alltrack We were pleasantly surprised to get a quick turn in for our Jetta TDI Sportwagen under the buyback program, replacing it with a hard to find Alltrack with the exact options we wanted. Bill Goldsmith went out of his way to make this happen, getting the car from 350 miles away. We are very happy with the vehicle, and appreciate the effort it took for Bill to secure it. We also very much appreciate Isaac Chee's efficient help with processing our old car through the buyback process, and Jennifer Smith's excellent guidance with the financing and maintenance options. Jennifer steered us to make an advantageous trade of debt with the buyback funds in our personal finances, which we never considered prior to the deal. Also, Bruce Nunez gave us a very cogent orientation in limited time. Great team, good deal. You guys have earned our future business. More

Service was done incorrectly, other dealership found issues! I took my car for service here in May 2017. I needed oil change, transmission flush, and brake fluid flush. All three were performed with a multi poin I took my car for service here in May 2017. I needed oil change, transmission flush, and brake fluid flush. All three were performed with a multi point inspection. Today, I took my car to Clarksville Honda and was shown proof that the air cabin filter was put in backwards and extremely dirty. So much for multi point inspection. Also, I had 67K miles on my car in May 2017 and now at 75K I am having to do a transmission flush again. It is an every 30K service. I was shown the proof of how dirty my transmission fluid was. BEWARE: A multi point inspection does not include Cabin filter check and also this dealership only performs services that the computer tells them too. Would assume they would let you know if there were any other services needed. They did a POOR job on my transmission fluid and when I called to confront the manager, he said he would not be able to do anything about it since I did not bring the car into Ourisman to service. (TRYING TO SELL ME poor service again!) His response on the cabin filter is that its in the glove compartment so not part of their multi point inspection. SO IF YOUR COMPUTER DOESNT TELL YOU, they wont even LOOK AT IT. What if you have a faulty computer??? Clearly my cabin filter was put in backwards and no computer told them that. STAY AWAY FROM THIS PLACE More

Good as GOLDEN Bill"s persistence and professionalism is GOLD when it came to preparing me for my end of lease purchase. I misunderstood the process thinking I can Bill"s persistence and professionalism is GOLD when it came to preparing me for my end of lease purchase. I misunderstood the process thinking I can keep the car and finance over the phone. Every time, Bill explained the process - MD inspection and financing under him. I still avoided him. After speaking to VW Credit the third, I finally got the answer I needed - exactly what Bill told me months ago. I apologized for my misunderstanding, however, Bill continued with his professionalism. He took care of me in an expeditious manner. I've always worked with Isaac in getting me the best deal from Day 1 with my first lease, and then my second lease Isaac took very good care of me. When I moved on to Joe, he is provided the icing the cake with his explanation of the contracts during the purchase and making this all worth my while. Neither of these guys pressured me to purchase another CC because, as they expressed, Manual drive CC's are no longer available. Despite this, they treated me as if I made a new purchase, and in a way I did, but these guys gave me the Red Carpet treatment. Kudos to these guys, and I thank you. More

Outstanding purchase of certified preowned 2015 Tiguan From the time I entered the showroom until the time I exited the showroom Bill Goldsmith provided me with excellent care and attention. He was the fir From the time I entered the showroom until the time I exited the showroom Bill Goldsmith provided me with excellent care and attention. He was the first to meet and greet me at the door of the showroom with a great smile and warm handshake. He carefully and meticulously answered all questions I had as well as those I didn't ask but should have asked. He patiently allowed me to move through the process at my comfort level of understanding. His professionalism and knowledge made my car buying experience GREAT.👍 More

Friendly and honest James Jones is a wonderful salesman and made the buying process super easy. I would return to him for all of my future car buying needs. James Jones is a wonderful salesman and made the buying process super easy. I would return to him for all of my future car buying needs. More

Honda Civic Type R purchase To start things off, earlier in the day I dealt with a terrible Honda dealership up in New Jersey. I had driven out of state so after my bad experienc To start things off, earlier in the day I dealt with a terrible Honda dealership up in New Jersey. I had driven out of state so after my bad experience, I was hesitant to go to another dealership on my way home to Georgia. Low and behold, Ourisman Honda on was on my drive and had the EXACT Civic Type R I was looking for. Upon arriving, I was greeted by the gentleman I talked to on the phone, Anthony Davenport. He was an amazing salesman that seemed to truly care and was upfront and honest about the sale. He was very personable and even joked around with my step-son who was along for the ride. Even after the sale, he took a picture for me with my new car and asked me to give him a text on my way back to Georgia when I got to my overnight hotel visit, knowing it wouldn't be until 1240 at night, to make sure I was safe. I cannot say enough about Anthony and how amazing he was. If I lived in Maryland, I would make it a point to go see Anthony and make sure he received any further business, since I love buying cars. More