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Ourisman Volkswagen of Laurel

Laurel, MD

Overview
Employees
Reviews
Vehicles
4.6
1,180 Reviews
What really sets a car dealership apart these days? Service, Value, Selection and Price You're a Smart Shopper! You know what it takes to find a great deal on a New Car or quality used Pre-owned Car. Whether you're looking for the perfect new vehicle or a great deal on a Low Price Car or Low Mileage Car, you can be in-control as you use the Car Shopping Tools on our website to find the vehicle you want! Plus, you can check out the Current Online Specials and Promotions that change all the time! Check out our Facebook page, "Ourisman Insiders" Convenient Location, Service, Parts, Accessories, we have it all!
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3371 Laurel Fort Meade Rd Suite B

Laurel, MD

20724

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Showing 1,180 reviews

January 08, 2024

They were very helpful in regard to this service appointment. Rick, explained all repairs and the timing of expected repair work. Rick was very patient with me all in all. More

by Mcnenovell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Collins
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Jan 09, 2024 -

Ourisman Volkswagen of Laurel responded

Thank you for your business and we are so happy that you had a good experience with us, Mcnenovell.

January 05, 2024

Excellent service. The staff are Honest and professional. I feel that I can trust them. More

by vdavies54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos in service department
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Jan 09, 2024 -

Ourisman Volkswagen of Laurel responded

Thank you for the great review!

January 01, 2024

Rick performed excellent customer service today and I would prefer him to any of my friends More

by sreed97373@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bo/helen
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Jan 01, 2024 -

Ourisman Volkswagen of Laurel responded

Thank you so much for taking the time to share your positive experience with Rick's excellent customer service! We're delighted to hear that Rick exceeded your expectations, and we truly appreciate your kind words.

December 31, 2023

Service was expensive but excellent. Will return again for next service appointment when car needs it. More

by brandonfarris90
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick
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Jan 01, 2024 -

Ourisman Volkswagen of Laurel responded

Thank you for taking the time to share your feedback. We appreciate your honesty and are delighted to hear that you found our service to be excellent. Our commitment to providing high-quality service is a top priority, and we're pleased to know that it was reflected in your experience.

December 29, 2023

This is a good dealership to purchase a new car when you are looking for the best price. More

by htcarr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Mil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill (Goldie) Goldsmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Alcorn
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Dec 29, 2023 -

Ourisman Volkswagen of Laurel responded

Thank you for you're business and kind words!

December 21, 2023

Although this dealership is further away from where I leave, there is convenience in the way customer service is rendered as well as available appointments. Ourisman Volkswagen of Laurel is always eager More

by nds112294
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annette Rozetti
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Dec 22, 2023 -

Ourisman Volkswagen of Laurel responded

Thank you for much for your business and kind words. Happy Holidays.

December 14, 2023

I really like going to this dealer because I’m always provided with professional and informative customer service More

by jaigoldb3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill (Goldie) Goldsmith
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2023 -

Ourisman Volkswagen of Laurel responded

Thank you for taking the time to share your positive experience with our dealership! We're delighted to hear that you consistently receive professional and informative customer service during your visits. Providing exceptional service is a top priority for us, and it's great to know that our efforts are making a positive impact on your experience. If there's anything specific you appreciate about our service or any suggestions you have for improvement, we'd love to hear more. Your feedback is invaluable, and we look forward to continuing to serve you with the same high standards. Thank you for choosing us!

November 30, 2023

Once a prob focus was identified a be loaner was given to help over thanksgiving More

by tompatota
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Dec 11, 2023 -

Ourisman Volkswagen of Laurel responded

Thank you so much for the great review. We are very happy that we were able to help.

November 25, 2023

Received excellent service. Drove up to MD to visit family for thanksgiving holiday. Unfortunately second day in MD ran over a pothole & ended up on Donut tire. Annette Rozett More

by wediquini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annette Rozetti
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Nov 27, 2023 -

Ourisman Volkswagen of Laurel responded

Thank you Wediquini, for the 5-star review!! We strive for excellent customer service and I am glad to see that Annette was able to provide that for you. I hope you had an amazing thanksgiving and safe travels. Thanks again for the recommendation!!!

November 07, 2023

Dealership communications was much appreciated. Excellent customer service and support. Will be sure to return in the future if services are needed. More

by Apb102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Deckert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill (Goldie) Goldsmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2023 -

Ourisman Volkswagen of Laurel responded

Apb102, Thank you for your kind words and feedback!! It is great to hear that the team is exceeding our high standards for excellent customer service and communication in every transaction. We look forward to seeing you again!!

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