Ourisman Volkswagen of Laurel
Laurel, MD
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Service was easy to schedule and completed in a timely fashion. Staff was friendly and competent. They answered all a uestions. fashion. Staff was friendly and competent. They answered all a uestions. More
After I bought my second VW there was leaking from sunroof, they kept telling me there isn’t loaner car since 2021 until two days ago I told them that I spent over 60,000 $ in their store. I’ve been t sunroof, they kept telling me there isn’t loaner car since 2021 until two days ago I told them that I spent over 60,000 $ in their store. I’ve been told by Mr Adrian that when they sell cars they says that loaner car will be available to buyers but the loaner car isn’t for everyone. If I got a chance I’ll sue them after talking to my lawyer. During these 2 years the leaking caused more damage to my car which will coast me 4000$ because they don’t give loaners cars to anyone.as I have been told. I set some days longer than 3 hours on the chair waiting. Never Ourisman never VW again. More
They were very helpful in regard to this service appointment. Rick, explained all repairs and the timing of expected repair work. Rick was very patient with me all in all. appointment. Rick, explained all repairs and the timing of expected repair work. Rick was very patient with me all in all. More
This is a good dealership to purchase a new car when you are looking for the best price. are looking for the best price. More
Although this dealership is further away from where I leave, there is convenience in the way customer service is rendered as well as available appointments. Ourisman Volkswagen of Laurel is always eager leave, there is convenience in the way customer service is rendered as well as available appointments. Ourisman Volkswagen of Laurel is always eager to help, patient, and accommodating. I am no longer going to consider any other Volkswagen. The minimal distance traveled is beyond worth it. If you want "peace of mind" knowing that your vehicle is being taken care of, come here! More
I really like going to this dealer because I’m always provided with professional and informative customer service provided with professional and informative customer service More