Ourisman Volkswagen of Laurel

An easy going, comforting experience Brandon was very helpful and accomadaring. After attentively listening to our needs he was able to help us into a vehicle very quickly. Brandon made t Brandon was very helpful and accomadaring. After attentively listening to our needs he was able to help us into a vehicle very quickly. Brandon made the experience of purchasing a vehicle stress-free and provided excellent service above and beyond what was expected. More

Great Customer Service Brandon gave the kind of customer service that I expect when I need a product.He was extremely helpful, respectful and professional. I will recommen Brandon gave the kind of customer service that I expect when I need a product.He was extremely helpful, respectful and professional. I will recommend him to anyone I know who needs a vehicle .I will come back to your dealership because of him. More

Made the right choice! Brandon Jester was very helpful when deciding to buy a new car, and I am pleased with my recent purchase of a CR-V. He answered all our questions, and Brandon Jester was very helpful when deciding to buy a new car, and I am pleased with my recent purchase of a CR-V. He answered all our questions, and more. He was patient while we test drove several cars and we never felt pressured. Best car buying experience I've ever had....Thank you, Brandon! More

Didn't do what we asked We called and made an appointment with specific items to be done for the service appointment. The car wanted the full "B" service, but I didn't want t We called and made an appointment with specific items to be done for the service appointment. The car wanted the full "B" service, but I didn't want to pay for them to change the air filter, so I specifically specified B1 and B3 service. I verified by both the confirmation and reminder emails that only what we wanted was to be performed. My wife dropped the car off and they upsold her on the filter change that I had explicitly excluded and it was obvious from the writeup that we didn't want it. While it is partly my fault for not re-iterating to my wife I didn't want the filters changed, it was obvious from our appointment request that I didn't want the filter change. I contacted the service manager afterwards and was assured that the service advisor would contact me in one business day. One week later, I've had to contact the service manager again with the same assurance the advisor would contact me again and still nothing from the service advisor. I will not be back. More

Great experience! Ramon was extremely knowledgeable and helpful during the car buying process and made everything as clear and easy as possible. I wouldn't hesitate to Ramon was extremely knowledgeable and helpful during the car buying process and made everything as clear and easy as possible. I wouldn't hesitate to recommend Ramon to help in purchasing a vehicle. More

Courteous and Knowledgeable Blair and Isaac were amazing to work with. They were courteous, knowledgeable and responsive. This made choosing and acquiring the right vehicle for Blair and Isaac were amazing to work with. They were courteous, knowledgeable and responsive. This made choosing and acquiring the right vehicle for our needs simple. More

Absolutely Amazing Everyone I encountered throughout the process of purchasing my newest Honda vehicle, was an absolute pleasure to work with. There were no sleazy vibes Everyone I encountered throughout the process of purchasing my newest Honda vehicle, was an absolute pleasure to work with. There were no sleazy vibes or long drawn out sales tactics, just upfront honesty and integrity. A happy customer is the direct result of a delightful experience. Thanks Ourisman Honda of Laurel for selecting individuals with great character, like Brandon, Ryan, Elliott and Jennifer, to be the face of your establishment. These four alone could be the crux of continued patronization. A. Sacchino More

Great Customer Service Mfon was the best! He went the extra mile to allow us the opportunity to purchase our new vehicle for our growing family without being pushy. Mfon was the best! He went the extra mile to allow us the opportunity to purchase our new vehicle for our growing family without being pushy. More

How every dealership should be When my college car’s lease was up (2015 Mazda3) in February and I turned in my keys, I began looking for a new car to suit my needs. I visited th When my college car’s lease was up (2015 Mazda3) in February and I turned in my keys, I began looking for a new car to suit my needs. I visited this dealership three times over the course of three months to scope out and test drive different CR-V Trims. Ramon was patient in helping explain the different available options and working with me on getting a fair purchase price. Anthony also helped on one of my visits, getting me a fair quote and all of the information I needed in less than 20 minutes! In between visits I had bounced the quote between several different dealerships both by email and in person. The other dealerships rarely budged and all ultimately said “we can’t beat that price, are you sure that Ourisman will honor that when it comes time to buy?” Guess what, they did honor the price and were the most professional and timely through the whole process. When it came time to actually buy, Ramon sat down and patiently walked through all of the forms with me, answering all of my questions. After we were done with the preliminary forms, Jennifer took me to the finance office. Normally the finance office is where I raise my defenses and prepare for an onslaught of lackluster tack-on products. I was pleasantly surprised by Jennifer’s straightforward explanation of the packages and acceptance of my declining many of the products. She wasn’t pushy at all and was a joy to work with. Overall, Ourisman Honda is Laurel was excellent to work with. Their staff is professional and courteous and they get down to a realistic, fair purchase price in a reasonably short time. If you’re planning on buying Honda, I’d recommend giving Ramon a call for excellent customer service. More

Ramon Hart Mr. Hart was very professional & knowledgable. He listened to what I was asking for and answered all of my questions. He was helpful without being pus Mr. Hart was very professional & knowledgable. He listened to what I was asking for and answered all of my questions. He was helpful without being pushy. This was a first time lease experience for me & Ramon was very helpful. More