Ourisman Volkswagen of Laurel

Brand new CR-V purchase Anthony Davenport was incredibly knowledgeable about all of the features of the vehicle, and incredibly patient in explaining how to use all of them f Anthony Davenport was incredibly knowledgeable about all of the features of the vehicle, and incredibly patient in explaining how to use all of them for us. He provided a wealth of information on not only the Honda, but also the Mazda we were considering from a different dealership! He was incredibly honest and secured a deal for us well below MSRP. I would highly recommend this dealership and Anthony to any interested buyer. Brian took the time to explain all of the add-ons for purchase to us as well as gave an honest assessment of which we really needed given our insurance and already included options as first time buyers. More

Honda cive type R!!! Amazing customer service. Big upgrade from a slow acura ilx to type r. could not believe it. Love the type R!! Thank you for everything!! Amazing customer service. Big upgrade from a slow acura ilx to type r. could not believe it. Love the type R!! Thank you for everything!! More

Great experience! We had a wonderful experience finding a new car and pick the perfect one! Very helpful employees!! Will recommend this service to anyone in the area! We had a wonderful experience finding a new car and pick the perfect one! Very helpful employees!! Will recommend this service to anyone in the area! More

An easy going, comforting experience Brandon was very helpful and accomadaring. After attentively listening to our needs he was able to help us into a vehicle very quickly. Brandon made t Brandon was very helpful and accomadaring. After attentively listening to our needs he was able to help us into a vehicle very quickly. Brandon made the experience of purchasing a vehicle stress-free and provided excellent service above and beyond what was expected. More

Great Customer Service Brandon gave the kind of customer service that I expect when I need a product.He was extremely helpful, respectful and professional. I will recommen Brandon gave the kind of customer service that I expect when I need a product.He was extremely helpful, respectful and professional. I will recommend him to anyone I know who needs a vehicle .I will come back to your dealership because of him. More

Made the right choice! Brandon Jester was very helpful when deciding to buy a new car, and I am pleased with my recent purchase of a CR-V. He answered all our questions, and Brandon Jester was very helpful when deciding to buy a new car, and I am pleased with my recent purchase of a CR-V. He answered all our questions, and more. He was patient while we test drove several cars and we never felt pressured. Best car buying experience I've ever had....Thank you, Brandon! More

Didn't do what we asked We called and made an appointment with specific items to be done for the service appointment. The car wanted the full "B" service, but I didn't want t We called and made an appointment with specific items to be done for the service appointment. The car wanted the full "B" service, but I didn't want to pay for them to change the air filter, so I specifically specified B1 and B3 service. I verified by both the confirmation and reminder emails that only what we wanted was to be performed. My wife dropped the car off and they upsold her on the filter change that I had explicitly excluded and it was obvious from the writeup that we didn't want it. While it is partly my fault for not re-iterating to my wife I didn't want the filters changed, it was obvious from our appointment request that I didn't want the filter change. I contacted the service manager afterwards and was assured that the service advisor would contact me in one business day. One week later, I've had to contact the service manager again with the same assurance the advisor would contact me again and still nothing from the service advisor. I will not be back. More

Great experience! Ramon was extremely knowledgeable and helpful during the car buying process and made everything as clear and easy as possible. I wouldn't hesitate to Ramon was extremely knowledgeable and helpful during the car buying process and made everything as clear and easy as possible. I wouldn't hesitate to recommend Ramon to help in purchasing a vehicle. More

Courteous and Knowledgeable Blair and Isaac were amazing to work with. They were courteous, knowledgeable and responsive. This made choosing and acquiring the right vehicle for Blair and Isaac were amazing to work with. They were courteous, knowledgeable and responsive. This made choosing and acquiring the right vehicle for our needs simple. More

Absolutely Amazing Everyone I encountered throughout the process of purchasing my newest Honda vehicle, was an absolute pleasure to work with. There were no sleazy vibes Everyone I encountered throughout the process of purchasing my newest Honda vehicle, was an absolute pleasure to work with. There were no sleazy vibes or long drawn out sales tactics, just upfront honesty and integrity. A happy customer is the direct result of a delightful experience. Thanks Ourisman Honda of Laurel for selecting individuals with great character, like Brandon, Ryan, Elliott and Jennifer, to be the face of your establishment. These four alone could be the crux of continued patronization. A. Sacchino More