Ourisman Volkswagen of Laurel

Bad after sales experience I bought a new GTI in early October for which the sales service was very good. I was told that they would let me know when the permanent tags are avai I bought a new GTI in early October for which the sales service was very good. I was told that they would let me know when the permanent tags are available. I sent an email a week ago to the dealership asking about the permanent tags but received no response. Seeing that the temporary tags were about to expire, I called this morning and was told that the tags were there. They coldn’t explain why I was not notified nor why they did not respond to me email. They claimed that a notice was sent out to me, but with two days to go on the temporary tags, I think the manager was lying about that. He was very rude because I complained strongly about this poor after sales service. Ah did not want the salesperson to even put on the new plates on the car! This was terrible. More

No non-sense If you want a serious sale person to get you what you want then see Jimmie Powell, he’s no non-sense and listens to what the customer wants! If you want a serious sale person to get you what you want then see Jimmie Powell, he’s no non-sense and listens to what the customer wants! More

Great Customer Service Spontaneously went in for a trade in quote — ended up leaving with a brand new Civic. Anthony was able to get me in the car I originally wanted two ye Spontaneously went in for a trade in quote — ended up leaving with a brand new Civic. Anthony was able to get me in the car I originally wanted two years ago. He listened attentively as I was very particular in the features that I wanted in my Civic. This is the second car I’ve bought from this dealership, and I would definitely keep buying from here again! More

User friendly Ramon was awesome. He wasn’t pushy, was very detailed and patient. Our experience was painless. Our finance manager got us out in no time. Great car b Ramon was awesome. He wasn’t pushy, was very detailed and patient. Our experience was painless. Our finance manager got us out in no time. Great car buying experience. Love my Honda Odyssey. Thx Ramon!! More

No pressure salesman! Went for 1 car and bought 2!! My daughter asked me to help her buy a new car. She said she wanted a Honda Accord. We went to a couple dealers before ending up at Ourismann Honda My daughter asked me to help her buy a new car. She said she wanted a Honda Accord. We went to a couple dealers before ending up at Ourismann Honda in Laurel. When I spoke with Owen Stepp, he explained everything and I felt zero pressure. She test drove a couple of cars and decided to go with the Honda Clarity (plug in hybrid). The deal we got with Owen, and his lax/chill/honest demeanor made me want to buy one too!! I mean, for a car salesman to be so honest and relaxed... wow!! I definite trust him! Owen is a salesman you want to deal with!! I’ve recommended him to see real of my friends and coworkers!! And yes... we both went home that night in brand new 2018 Honda Clarity’s!!!!! Thanks Owen!! And Tony Kim did a great job, fast and efficient at our fiancé signings!! One more thing... after purchasing Owen continues to help me and learn about this car and Asked Keil to come out to my vehicle and help me learn more about it! Thanks for being so kind Keil!! This is an awesome dealership! Thanks!! ourismann for hiring quality A Team People!! More

Very professional, very knowledgeable, no hard sell Jimmie did a great job of determining what we were looking for in a new car, and helping us narrow down the field. Chuka Elue picked up where Jimmie l Jimmie did a great job of determining what we were looking for in a new car, and helping us narrow down the field. Chuka Elue picked up where Jimmie left off and helped us find the car we decided to buy. We came away feeling that we got a good deal and that the sales staff had our best interest in mind. More

Wonderful experience We had a very easy and quick experience here. Found exactly what we were looking for and got a really good deal! Everyone was super nice and helpful! We had a very easy and quick experience here. Found exactly what we were looking for and got a really good deal! Everyone was super nice and helpful! Can’t wait to buy from them again! More

Great service! Thank you for the outstanding service in purchasing our second car! Mfon was great and the overall experience was quick and easy. Thank you again! Thank you for the outstanding service in purchasing our second car! Mfon was great and the overall experience was quick and easy. Thank you again! More

Honda Civic 2018 James Jones was very friendly and gave me a great deal on a brand new Honda Civic. The customer service and their personnel is very friendly too. James Jones was very friendly and gave me a great deal on a brand new Honda Civic. The customer service and their personnel is very friendly too. More

Exceptional Customer Service I recently returned to Ourisman Honda to purchase my fourth vehicle. The process of buying a new car was effortless. Mr. Powell provided superior cu I recently returned to Ourisman Honda to purchase my fourth vehicle. The process of buying a new car was effortless. Mr. Powell provided superior customer service. I was not pressured to purchase a vehicle. I was given the attributes of each model and was then encouraged to consider my options overnight before making a decision. Mr. Rasulzad was also very pleasant and good-natured. He made the daunting process of completing all the paperwork calming. He explained everything fully and I was informed of options I could make. I was a pleasure working with Ourisman Honda and will return for my fifth vehicle. More