Ourisman Volkswagen of Laurel

The service we recieved was excellent. The sales people were very responsive and helpful as well as being very patient. They made the process enjoyable. We were shown several different models of what we we were very responsive and helpful as well as being very patient. They made the process enjoyable. We were shown several different models of what we were looking for and never tried to push us to something we did not like. In the end we found the perfect car that fit our needs at the price we wnated. The next time we are in the market for a car, This is the first place we will look. More

This is, by far, the most professional dealership I have ever encountered! After several stressful new car purchases at other dealerships, I never thought I'd buy a new car and walk away, not only pleased ever encountered! After several stressful new car purchases at other dealerships, I never thought I'd buy a new car and walk away, not only pleased, but also with a feeling of being treated like 'family.' I've had a couple of questions after bringing my new car home, and my questions were answered immediately! I HIGHLY recommend Ourisman Honda Volkswagen of Laurel! More

On June 11, 2009 I visited the Honda of Laurel Dealer in Laurel, MD. It was at this time that I spoke with a salesman, Ryan Dunn. Ryan was very professional and pleasant. At this time I explained to Ryan my Laurel, MD. It was at this time that I spoke with a salesman, Ryan Dunn. Ryan was very professional and pleasant. At this time I explained to Ryan my credit situation and how much of a deposit I would be able to put down on a vehicle. He, acting as a liaison between myself and the finance manager, Brian, received the okay to accept the $2400 deposit. It was also explained on this day that I had $600 at that moment, would have $300 on June 26, 2009, and the remaining $1500 on July 24, 2009. As a result, I wrote the necessary postdated checks and signed contracts and all other necessary paperwork. The following week I contacted the dealer to inform them that the horn was not working (brand new car). They took note and wanted me to bring the car in to be checked. I brought the car back in to be checked on June 16, 2009. At that time I was told that the part had to be ordered and I would be called when the part came in. I received a call from the service department on June 25th, informing me that the part was in and that I could bring it in to be repaired. During all of the service calls, I was still in contact with Joe Razulzad regarding the financing of the vehicle. He had informed me that I no longer had to put the initial down payment of $2400 down but $1800 instead. Since the dealer at that point had $1000 of my down payment, I only owed $800 which Joe said could still be paid on July 24, 2009. I scheduled the appointment and brought the car in on June 30, 2009. When I returned on July 1, 2009 to pick up the car and return the rental, I was told (by service) that the Finance Manager, Brian, needed to see me. I walked over to speak to Brian and this is when he informed me that “We are going to need the last $800 now or we cannot allow you to stay in the car”. I asked him to explain and he matter-of-factly told me that they could no longer wait until the 24th of July. Since I did not have the $800 on that day, I had no choice but to ask for my $1000 back. At no point did Brian seem regretful nor did he offer me any other deals to try to accommodate me. Now I know that I am no finance professional but at the very least this was terrible customer service. Especially when I did nothing wrong and kept up with my end of the finance deal. I think that this was very unfair and I feel that I was toyed with. Why would a dealer allow anyone to drive a car for 3 weeks and then all of a sudden snatch the car away? At present I am in the process of filing a claim with the Better Business Bureau if no other reason then to make other buyer aware. I am appalled at the service I received and I would never refer anyone to go through what I went through at Honda of Laurel. I always thought of Honda as one of the leading car dealers, no any more. I now have no desire to ever want to deal with a Honda dealer again. This has even abolished my love for Honda vehicles. I am no longer in the market for one and have decided to shop around for a Toyota instead. I would only hope that this is recognized as an unfair act and that this never happens to anyone else. More

We went to buy a new Jetta Sportwagen at Ourisman VW dealership located in Laurel, MD. Our test drive was fun; salesman was pretty patient in explaining all the new features of the car. However, dealers dealership located in Laurel, MD. Our test drive was fun; salesman was pretty patient in explaining all the new features of the car. However, dealership did not have the car in the color and trim we wanted. We wanted to place a factory order; but the sales manager stepped and promised us to get a similar vehicle from a different dealership if we agreed to a proposed deal right then and there. We agreed; but the sales manager could not keep his promise. He could not get the vehicle from multiple dealerships. A factory order was placed for us and we were told that the original deal will be honored. But after 2 months of waiting, we found out that the new vehicle (that was ordered for us) was sold to a different customer!! They did not even notify us. Apparently the sales manager did not want to honor the original deal anymore!! He made the original deal to reach his monthly quota and when once he realized that he could not get the vehicle in time, he had no intention to honor the deal. Not only he promised to deliver a car that he did not possess, he kept us in complete darkness about the factory order. He had no courtesy to talk to us after he sold the factory ordered car to someone else. Beware of false promises to you hear when you visit this dealership. Most importantly, don't trust anything that comes out of the mouth of dishonest and unethical sales manager at Ourisman Volkswagen of Laurel. More

This was our 2nd purchase from Ourisman Laurel. We shopped 6 Honda dealers to keep them honest & ended up with the best price from Ourisman. We purchased a Honda Insight, very straight forward, no ga shopped 6 Honda dealers to keep them honest & ended up with the best price from Ourisman. We purchased a Honda Insight, very straight forward, no games. We have a cars serviced there too! Great A+++ More