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Ourisman Volkswagen of Laurel

Laurel, MD

4.5
1,172 Reviews
What really sets a car dealership apart these days? Service, Value, Selection and Price You're a Smart Shopper! You know what it takes to find a great deal on a New Car or quality used Pre-owned Car. Whether you're looking for the perfect new vehicle or a great deal on a Low Price Car or Low Mileage Car, you can be in-control as you use the Car Shopping Tools on our website to find the vehicle you want! Plus, you can check out the Current Online Specials and Promotions that change all the time! Check out our Facebook page, "Ourisman Insiders" Convenient Location, Service, Parts, Accessories, we have it all!
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3371 Laurel Fort Meade Rd Suite B

Laurel, MD

20724

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Showing 1,172 reviews

February 20, 2012

I recently purchased a 2008 Mazda3 from Ourisman. I had the pleasure of working with Marshall. He found the car for me when I told him what I was looking for and got it in my price range. He even personall More

by shortnesshjn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marshall Saunders
February 20, 2012

Marshall is a great sales person!! He was friendly, knowledgeable, and easy to work with. I did not go there to buy a car, but got a great deal so now I have a brand new CR-V!! I could not be happier. More

by riwave3
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marshall Sanders
February 13, 2012

I was very pleased with the service I received from Marshall and Walter when we leased our Honda Fit. The only thing I would suggest is the dealership offer gifts to their customers after they purchas More

by m.salim.harrell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Marshall Sanders and Walter Cook
Feb 13, 2012 -

Ourisman Volkswagen of Laurel responded

Thank you for your review and feedback. In response to your questions: At one time we considered gifts (i.e. Gift Basket, Car Wash Kit, T-Shirt, etc) as you’ve suggested. We found it better to continue to offer aggressive pricing and pass the savings onto our customers. Most customers have indicated that they would prefer the lowest price and we could not stock enough gift items to have something appropriate for everyone. Second, I will speak to Marshall to investigate the cover. Perhaps it could be an optional item. If it was supposed to be included from Honda, I’ll make sure you get the item. If it was optional, I’ll let you know and get you a quote. Enjoy your Honda Fit and the great mileage! Ed W.

February 01, 2012

They found the color I wanted on the model I wanted and got it moved it to the dealership while I was doing the paperwork. The price was the best price locally available according to Consumer Reports. They More

by ronplusmelissa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Franklin Bradley & Earl P.
February 01, 2012

Marshall in Honda Internet sales was wonderful, and honest, I was pleasantly suprised. He gave me a price that met my expectations and when the dealership didn't have the color I wanted,(polished meta More

by ngwoc1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marshall Sanders
Feb 13, 2012 -

Ourisman Volkswagen of Laurel responded

Thank you for your great review! Ed W.

January 30, 2012

I recently leased a 2012 Honda Civic from Ourisman Honda. It was a great experience. I had the opportunity to work with Marshall. He's very friendly, nice, and professional. He also knows what he's doing. I More

by bayonnejosef
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marshall Sanders, Joe, Joe Rasulzad
January 17, 2012

Great experience, really showed a legitimate interest in personal life considerations. Would recc to others and please see Frank he's a great salesman and would do business w/ him in the future. More

by hamwitspice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank B.
January 16, 2012

I came in knowing what I wanted and knowing the price I expected, and my service representative did a good job of processing everything for me so that I could get in and out as quickly as possible without More

by Randofu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Blocker
December 14, 2011

I had already been to three other dealerships. James, Owen, and Joe treated me with great respect. The negotiation process was painless and the price was competitive. My experience with the other deal More

by welleraly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Jones and Owen in sales and Joe in finance, James Jones, Joe Rasulzad
November 25, 2011

Dealership appeared to be no strings attached. I test drove and asked for out the door pricing on civics. Our salesman Robert and the manager were very informative and explained pricing in detail. I More

by Sgtneenee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
robert
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