Ourisman Volkswagen of Laurel

Excellent customer service provided by Shawn Hart. He was attentive to details, responded to questions and and worked with us throughout the sales process. He is a first-rate professional. was attentive to details, responded to questions and and worked with us throughout the sales process. He is a first-rate professional. More

Joe was helping me find insurance and we tried 4 different companies who were all giving me VERY expensive quotes. Joe called one last person he had built a relationship with and they gave me a quot different companies who were all giving me VERY expensive quotes. Joe called one last person he had built a relationship with and they gave me a quote that was at a great rate. Joe was past scheduled tr to get off work and I was beginning to get irritated that I spent 4 hours there and walked away with nothing, but Joe's efforts allowed me to walk away with a car that I desperately needed. Not to mention that when I went to pick up my old car from the lot it wouldn't start. More

He was a very honest salesman. He really was trying to get me the best deal I could get. He helped my wife and I get the best car for our family. get me the best deal I could get. He helped my wife and I get the best car for our family. More

The customer service was great, they answered all our questions and got us exactly what we were looking for. There was no extensive haggling necessary, the pricing was more than reasonable, and everyone questions and got us exactly what we were looking for. There was no extensive haggling necessary, the pricing was more than reasonable, and everyone from the manager to especially the dealer were incredibly friendly, accommodating, and related to what we were looking for. Would definitely recommend this dealership if you're in the market. Happy with my new car too, got exactly what I wanted. More

I have been shopping around for used cars for a few weeks now but without much luck because the selection of affordable used cars was subpar, I was faced with a rude car salesman, or a combination of the two now but without much luck because the selection of affordable used cars was subpar, I was faced with a rude car salesman, or a combination of the two. Fortunately, I had the pleasure of working with Owen Stepp at Ourisman Honda of Laurel and could not be happier with my purchase. Owen was very honest, took the time to get to know me and what I look for in a car, and really helped me make the best choice based on my needs without any pressure. He was very approachable and easy to reach -- he allowed me to text him/call him whenever, and really worked around my crazy work schedule. I ended up debating between two cars, which can make some dealers impatient, but Owen was understanding and did not sway me one way or the other. Although we did have a checkered experience with our finance manager (Joe Rasulzad- please see separate survey for review), Owen really showed that it's possible for a dealer to work with integrity and to come up with a deal that's beneficial for both parties. I was happy to give him my business. Your dealership is lucky to have people like Owen! More

We went in the dealership knowing what we looking for and wanted it to be a quick smooth process. It went just that way! Thank you! wanted it to be a quick smooth process. It went just that way! Thank you! More

Marshall Sanders was a very professional, courteous and friendly salesman. He made this a very pleasant experience. I would definitley recommend him and will be back to make another purchase within the nex friendly salesman. He made this a very pleasant experience. I would definitley recommend him and will be back to make another purchase within the next year. More

I looked at every other van out there. The Honda Odyssey was the last one I had to look at before I could make a decision. I came in and Marshall was very accommodating and had me test drive the vehicle wh was the last one I had to look at before I could make a decision. I came in and Marshall was very accommodating and had me test drive the vehicle which I immediately liked. We went back and worked on the numbers in a very amicable way. While I was in with finance I had to get my sons from daycare. They were very understanding and put everything on hold until the next day when I could finish up with them. I came back the next day and everything was taken care of, I merely needed to sign and drive away. Great customer service! More

I requested an online quote and received a competitive quote immediately. Marshall Sanders and all the other staff members were extremely friendly without being pushy. There was a very limited supply of quote immediately. Marshall Sanders and all the other staff members were extremely friendly without being pushy. There was a very limited supply of the car I wanted, and Marshall arranged for 2 cars to be delivered right away from other dealers in the area. Marshall worked very quickly and effectively to give me just what I wanted. The experience was very pleasant and positive and I will recommend Marshall Sanders at Ourisman Honda & Volkswagen to everyone. More

Our salesman Marshall Sanders was very friendly, Our salesman Marshall Sanders was very friendly, knowledgeable, down to earth, and didn't use pressure tactics to make a sale. He made sure that we w Our salesman Marshall Sanders was very friendly, knowledgeable, down to earth, and didn't use pressure tactics to make a sale. He made sure that we were comfortable during every step of the way. As an educated and meticulous consumer, I am very mindful of quality of service, and he offered us just that - quality service. More