Ourisman Volkswagen of Laurel

Worst Dealership Ever Ourisman Honda of Laurel is the worst dealership in the DMV area. The experience I had with them was unbelievable. They are very dishonest with their Ourisman Honda of Laurel is the worst dealership in the DMV area. The experience I had with them was unbelievable. They are very dishonest with their customers and the customer service is the WORST. I had made a deal with one of the sales people on a bottom line number however, I asked several times about the mileage on the 2019 vehicle I had planned to purchase from them. I was told that the cars were brand new. Therefore, I am thinking as a consumer brand new means little miles like 15 or less, give or take. Well the sales person decided to tell me the real miles while I was in route to the dealership. It was 128 on one car and 50 on the other. If I wanted a demo car, I would have asked for one. I called the owner of Ourisman and NEVER heard back from him; one of the rude managers called from corporate BTW was useless. I spoke with the GM and he stated that the cars are brand new. I told him that I specifically asked for little miles and that it was deceitful to tell me while I was in route that the cars had that many miles. The GM, also told me that there is no car dealership that will have a car with less than 30 miles on them. I told him that is NOT true because I had purchased a new car before and it had 12 miles. Nonetheless, after all the unnecessary back and forth with the dealership I took my business elsewhere where they had five cars of my choice with 6-14 miles on the cars. Keep driving pass Ourisman Honda of Laurel because you will NOT receive the customer you should receive especially when you are paying CASH. More

Great team of People We shopped around in various dealers before choosing Ourisman. Their staff was willing to go the extra mile to work with us to get the vehicle of our We shopped around in various dealers before choosing Ourisman. Their staff was willing to go the extra mile to work with us to get the vehicle of our choice at a price we could afford. Anthony Davenport was helpful and extremely patient. Abdul Tabibi found a way to help us stay within our budget. And, Walter, in Finance, was very friendly and explained all the different payment packages we could choose from. With Jim helping out at the end to show us the new age gadgetry of the car, we left feeling like we had been in good hands. Super friendly staff, from the woman who greeted us and led us in to the correct staff members, to the folks cleaning up the vehicle and helping us with our choice of car, we were very pleased. We hate the games many car dealerships play. We appreciate the openness of this group to be direct and help us along the way. We LOVE our new 2019 Honda Civic EX. Will definitely recommend this dealership to others and will come back again in the future! Thanks, Oursman Staff! More

Great Experience Just purchased a new vehicle from Crystal Goines. Crystal listened to what I was looking for and helped me choose the right car a beautiful 2019 Honda Just purchased a new vehicle from Crystal Goines. Crystal listened to what I was looking for and helped me choose the right car a beautiful 2019 Honda Accord. I would definitely recommend Crystal to friends and family she did a fantastic job and I was very pleased with my purchase. Jordan Jenkins also did a fantastic job he works in the finance department. More

Very good experience with Bre On Labor Day I made an appointment to drive an Insight and an Accord Hybrid at Ourisman Honda of Laurel. I walked in Tuesday morning at the appointed On Labor Day I made an appointment to drive an Insight and an Accord Hybrid at Ourisman Honda of Laurel. I walked in Tuesday morning at the appointed time and met with Bre, who found that they did not have either car in their inventory. I was very disappointed and headed to another dealer. I chose a car there, and they were ready to give me a good deal on a 2019 Insight. My sister knew I really preferred another color car, but 2019 inventory was pretty limited and no one had my first choice. She found that Ourisman had the color I wanted in a 2020 model, and just happened to speak with Bre. Bre remembered me and was able to get me a better price on the exact car I wanted. She was a pleasure to work with and made the process very easy! More

Outstanding Customer Service I was looking for a new vehicle for specific items I wanted on a vehicle on line and built the vehicle with all the specs I wanted to have. I got a lo I was looking for a new vehicle for specific items I wanted on a vehicle on line and built the vehicle with all the specs I wanted to have. I got a lot of referrals and dealerships.. Anthony Davenport was very knowledgeable and assisted me with finding the vehicle with what I wanted in details. The customer service was outstanding I did not have to go looking at vehicles since I built it in line. When I got to the dealership the vehicle was waiting for me and it met all my expectations. Anthony took the time to ensure I knew about the vehicle and it was a very smooth transaction and I did not have to asked a lot of questions. Thanks again for the outstanding excellent customer service and your expertise. Stephanie in Clinton MD More

Outstanding service! I love Ourisman Honda. This is my second vehicle from this dealer. Friendly, not pushy. I had to leave for an emergency and they more concerned with m I love Ourisman Honda. This is my second vehicle from this dealer. Friendly, not pushy. I had to leave for an emergency and they more concerned with my situation than selling a car. More

A Very Good Purchase Experience! I am not a fan of car buying but when my Pilot reached 304000 miles it was time to buy a new car. Anthony made this experience as painless as possibl I am not a fan of car buying but when my Pilot reached 304000 miles it was time to buy a new car. Anthony made this experience as painless as possible. I actually enjoyed my interactions with Anthony and Brian and I left feeling like I got a reasonable deal on a new Honda Passport. More

Enjoyable experience at Ourisman Honda I drove to Ourisman Honda of Laurel Md to look at the Honda Ridgeline Black Edition, the model that I had researched and was interested in purchasing. I drove to Ourisman Honda of Laurel Md to look at the Honda Ridgeline Black Edition, the model that I had researched and was interested in purchasing. Fortunately, I met sales associate, Anthony Davenport as I entered the showroom. The Ridgeline Black Edition wasn’t on the lot but Mr. Davenport located one at another dealership, had it moved to his location and prepared it for sale by that evening. Mr Davenport’s knowledge of Honda vehicles and his clarity in contracts discussions made my purchase of the Ridgeline an enjoyable experience. If you’re interested in a Honda vehicle, I highly recommend Anthony Davenport at Ourisman Honda, Laurel MD. More

New adventure This was my first Volkswagen in life, I've never owned one. But advertisement means a lot to a company really does work, I saw the Atlas on the stree This was my first Volkswagen in life, I've never owned one. But advertisement means a lot to a company really does work, I saw the Atlas on the street this summer and new that was going to be my new automobile. I called on a Sunday, and Mr. Morris called me and sat up an appointment. I was not really ready but when I came in and he guided me through the process it was quick, and before I know it i was in my new SUV and out in less than 5 hrs, and you know that you can waist your whole day going thru the .process of getting a new car, but I didn't. Thanks team. More

Relaxed buying experience. I gladly recommend Anthony to anyone looking to purchase vehicle-new or used. I purchased pre owned Kia after testing several others cars. Anthony wa I gladly recommend Anthony to anyone looking to purchase vehicle-new or used. I purchased pre owned Kia after testing several others cars. Anthony was knowledgeable, patience, and understanding throughout. I could not have been more please with the process. Stan More