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Ourisman Volkswagen of Laurel
Laurel, MD
1,172 Reviews
What really sets a car dealership apart these days? Service, Value, Selection and Price
You're a Smart Shopper! You know what it takes to find a great deal on a New Car or quality used Pre-owned Car. Whether you're looking for the perfect new vehicle or a great deal on a Low Price Car or Low Mileage Car, you can be in-control as you use the Car Shopping Tools on our website to find the vehicle you want!
Plus, you can check out the Current Online Specials and Promotions that change all the time!
Check out our Facebook page, "Ourisman Insiders"
Convenient Location, Service, Parts, Accessories, we have it all!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,172 reviews
January 09, 2013
I rated this dealer at a high rate because he was helpful, knowledgable, not pushy....He answered all my questions and then allowed me to just make a decision without stalking me. I would refer him helpful, knowledgable, not pushy....He answered all my questions and then allowed me to just make a decision without stalking me. I would refer him to family and friends if they needed a used car. More
by dbraxton
Employees Worked With
Martin Irwin
January 09, 2013
Marty Ervin of the Used Car Department was so friendly and courteous to our needs. While we aren't in the market to purchase for a few months, we will be back and have Marty assist us. What a fine sales and courteous to our needs. While we aren't in the market to purchase for a few months, we will be back and have Marty assist us. What a fine salesman he was to me and my wife! More
by deanlynnmd
Employees Worked With
Marty Ervin
January 09, 2013
My experience with Ourisman Honda was a very good one. soon as I walked into the establishment the employees was attentive and friendly.Kenny Kelly the salesperson who helped me was informative and answer soon as I walked into the establishment the employees was attentive and friendly.Kenny Kelly the salesperson who helped me was informative and answered all my questions and we discussed my concerns. The prices of the vehicles were fair and my overall experience was excellent and I would recommend my friends and family. More
by harobed60
Employees Worked With
Kenny Kelly
January 09, 2013
The used car dealer was really nice. My salesman was Kenny and Marty is his manager! They were very helpful and I appreciate there customer care approach! Kenny and Marty is his manager! They were very helpful and I appreciate there customer care approach! More
by gjemb
Employees Worked With
Kenny and Marty
January 07, 2013
I can honestly say that this dealership is the most awful place to buy a vehicle and the staff is very discourteous. I purchased a used car from them and I completely understand that the car is very old. How place to buy a vehicle and the staff is very discourteous. I purchased a used car from them and I completely understand that the car is very old. However I did not expect that quite a few VERY expensive things would break on it and render it pretty much useless in less than a year!!!!! Within 6 months, the power steering rack went out and that is a $1000+ repair, My Catalytic converter is bad ( the dealership service department told me it was my o2 sensor and would not work with me to replace it while it was under warranty) both my drivers side window regulators have gone out and now my key gets stuck in the ignition all the time. I have had other issues too that they actually did cover under the 2 month warranty like the mass airflow sensor going out. Who could sell someone this and not feel bad about what a piece of junk vehicle it was?? Ourisman Honda in Laurel!!! I called and spoke to a service manager and he told me that no one put a gun to my head and told me to buy it.. oh wait I'm sorry that this was the ONLY vehicle that fit in my price range that I could get qualified for and that I didn't want to lose my job and be homeless AGAIN!! He said he didn't understand me not wanting to be homeless.. how insensitive!! I work in customer service and as far as everything I have learned in this job.. Your supposed to help and appease the customer at all times!!! I was so disrespected by everything this dealership did!!! I wrote an email to the GM about everything and received no reply. You would think that he would be worried about a severely unhappy customer.. guess not!!! I DO NOT reccommend buying anything from this dealership!! Even if it is a new car! They will leave you high and dry and be rude to you when the vehicle starts heading downhill. The overall experience with this dealership was terrible! More
by amclaughlin88
Employees Worked With
Owen, A finance lady and some sales manager
December 18, 2012
James Jones is the person to go to when buying a vehicle. He was very humble and welcoming when I went to look for a new Honda CR-V. I told him exactly what I wanted, and he helped me find what I was looki He was very humble and welcoming when I went to look for a new Honda CR-V. I told him exactly what I wanted, and he helped me find what I was looking for. He made me feel really comfortable, and let me take my time into making a decision. I would recommend him to anyone who is looking for a vehicle. I will definitely keep in touch with him! More
by mhwerner
Employees Worked With
James R. Jones, James Jones
December 18, 2012
Took 2005 Honda CRV in for recall. In the process of fixing the power window unit, the multi point inspection they did revealed several "safety an security issues" such as cracked ball joints, brakes , fixing the power window unit, the multi point inspection they did revealed several "safety an security issues" such as cracked ball joints, brakes , compliance bushing and rusted heat shield on the catalytic converter.. Total was $1800. The service rep was not sure if the vehicle was safe for my daughter to drive. I chose not to have the service done and the next day drove the car to my regular mechanic to have the repairs fixed.. After going over all of the repair issues, they found that NONE of the repairs were necessary. DO NOT TAKE CAR HERE FOR SERVICE. I am reporting the dealership to the Maryland Attorny General for Consumer Affairs to see what they can do about this More
by tomdwyre
Employees Worked With
mike steers
November 08, 2012
This was the EASIEST experience ever... Everyone who helped me treated me as if we were all old friends or even family. No pressure to buy anything. Allowed me to browse around at my leisure and allow helped me treated me as if we were all old friends or even family. No pressure to buy anything. Allowed me to browse around at my leisure and allowed me to be as picky as I wanted to about my Honda Pilot. Financing was GREAT, Marva took her time and explained EVERYTHING to me. Pros and Cons. She left no stone unturned... AMAZING. Marshall is the best sales person hands down. On the test drive, we drove and talked as if we were old college buddies. He showed me every feature of the truck and did not frown when I asked what may have been "dumb" questions. If you're purchasing a new or used Honda, this is the dealer for you.... NOW... Honda Service. Along with the new 2013 Honda Pilot I just purchased, I also have a 2003 Honda Accord... My service advisors are Randi and Jerry. These two are OUTSTANDING... Randi always answers any questions I have, tell me when I can hold off on doing certain services (especially if it's out of my budget) and is very timely. She not only explains everything to me, she takes her time to go in depth about the service that's being performed on the car. Jerry, he's my truck guy. I have a running joke with them, I tell Randi she gets the car, Jerry get's the truck. I ran over a nail with my brand new truck. I knew Marva explained the road hazard that I purchased, but of course you never really understand anything until it happens. Jerry took his time explained it again, got my truck in and out and I was back on the road and at work without being late. UNREAL. I couldn't thank him enough. Overall, I know I sound like I'm just rambling on and on about this dealership, but I've owned many cars for many years. This is my 3rd Honda Dealer that I've ever been to, and out of all THIS IS THE BEST....second to none... More
by edemontj
Employees Worked With
Marshall Sanders, Marva Laws & Earl, Earl Errera
October 16, 2012
My car buying process was pretty painless. It began with me obtaining a price through the United Buying Service and Marshall immediately reached out to me buy email. When I arrived at Ourisman on Saturday ( me obtaining a price through the United Buying Service and Marshall immediately reached out to me buy email. When I arrived at Ourisman on Saturday (10/6), Marshall treated my wife and I great. I told him what I wanted and he told me the color I wanted would be in on Friday (10/12). That Friday he called to let me know it was there and Saturday (10/13) I went in the morning and picked the car up. Tyrone Cypress, Business Manager, took car of all the financial paperwork as fast as he could while making sure we were clear on what we were purchasing and our options. One of the accessories I ordered was not in when I picked up the car but Tony in the service department promptly called me when the spoiler arrived and scheduled an appointment to have it installed. The misses and I had a great experience from start to finish and will definitely consider Ourisman for any future services & purchases. More
by mrstraightball
Employees Worked With
Marshall Sanders
